Email from Sony

#1 Posted by Lord_Xp (602 posts) -

Just got an email from Sony stating that they reset my password, but didn't state that something went wrong or my information was stolen. I didn't get any emails about purchases or anything that I didn't make recently. Any ideas what it could be? Has anyone gotten this email?

#2 Edited by cloudymusic (1118 posts) -

I got one of these too. I had to go in and change my password, but nothing appeared to be awry. My wallet balance was untouched, and no foreign purchases were in my history. I also use a long and complex password that I use absolutely nowhere else.

#3 Edited by brutushayesosu (124 posts) -

precaution on their part. I got the same one this morning and changed my password no problem. What the irregularity was I haven't read but these password reset emails have been going out since last week(i think?)

#4 Posted by spraynardtatum (2953 posts) -

I got one too. it says:

"Sony routinely monitors for any irregular activity, and if such activity is detected, we may sometimes reset passwords of affected accounts to protect consumers and their account information. Your account password was recently reset as part of this process and you will need to create a new password the next time you acces your account using the "forgot your password" option on the sign in screen."

#5 Edited by Asky314159 (59 posts) -

Yeah, I just got the same email. I hope they go into a little more detail at some point.

#6 Edited by Lord_Xp (602 posts) -

Oh ok, im usually up to the current news about Sony and didn't hear of this happening before so I got worried since the psn black out. I'm glad that its nothing bad and I'm glad Sony is planning ahead instead of waiting for something to go wrong.

#7 Posted by kaos_cracker (588 posts) -

Their twitter said they did that to a lot of people due to irregular activity. I believe if you buy stuff digitally it resets it to be safe, at least that's why I think mine got reset. Sucks if you didn't use a real birth date though when you made the account.

#8 Posted by ManMadeGod (1561 posts) -

Yeah, I just got the same email. I hope they go into a little more detail at some point.

2 million facebook and google accounts were just hacked. Might be something to do with that

#9 Edited by spraynardtatum (2953 posts) -

@manmadegod: not just facebook and google. Yahoo, Twitter, and Linkedin too.

#10 Edited by iAmJohn (6120 posts) -

I get that email too, but I assumed it was because I had to change my billing information last night while registering my Vita. At least it doesn't seem like there's a problem.

#11 Edited by DonPixel (2585 posts) -
#12 Edited by McShank (1629 posts) -

Mine was reset approx 1 week ago after I bought some DLC for ME2 since it was the first time in many months that I spent money on PSN except for psn+. Dont mind the random resets as it will help with hack's not happening again.. We can hope..

#13 Posted by spraynardtatum (2953 posts) -

@mcshank said:

Mine was reset approx 1 week ago after I bought some DLC for ME2 since it was the first time in many months that I spent money on PSN except for psn+. Dont mind the random resets as it will help with hack's not happening again.. We can hope..

I don't think there's a lot of room for hoping when dealing with account security on the internet. Either our accounts were hacked or they weren't. Either way, the email I received doesn't really give a good answer to that question.

"Irregular activity" is as vague as it gets.

#14 Edited by MariachiMacabre (7096 posts) -

I got that email last week.

#15 Posted by CatsAkimbo (626 posts) -

Got that email today, but I haven't touched my playstation account or any sony stuff in well over a month, so it's unlikely I caused it by logging in from different locations or something.

#16 Posted by TheMasterDS (2066 posts) -

I got that email last week and didn't think much of it. Sent an at reply to Matt Bodega. He did not respond.

#17 Edited by ervonymous (1297 posts) -

I assumed they caught and banned my illegit JP account when I couldn't log in, thankfully it was just this.

#18 Edited by Subjugation (4720 posts) -

@asky314159 said:

Yeah, I just got the same email. I hope they go into a little more detail at some point.

2 million facebook and google accounts were just hacked. Might be something to do with that

Whoa, can you link to story? :| That's bad news.

#19 Edited by Flappy (2251 posts) -

Got this email about 1-2 weeks ago. Took care of it a long time ago.

#20 Posted by Syed117 (387 posts) -

Got one as well.

I recommend removing any associated credit cards. Doesn't hurt to be safe. I had to use one when I redeemed the 30 day Plus trial. That was stupid and should not have been required.

#21 Posted by Brandino (250 posts) -

Got and it took all of 3 seconds to change it.

I don't keep any of my CC/Debit info on anything so i am never worried. Takes 10 seconds to add the card, buy the product and remove the card and you end up saving yourself a headache if someone ever does get in.

#22 Edited by wallee321 (81 posts) -

Got one today, I'd rather they be proactive, instead of getting caught with their pants down again.

#23 Posted by GrantHeaslip (1593 posts) -

I wonder if this is related to the big Adobe hack. I have an Adobe ID, and my first thought was that I got the email because my email address was (I assume) part of that big dump.

It's a pain in the ass, because my SEN password is one of the few I actually have memorized, and I'm going to have to relearn the new one. I use random passwords for almost everything.

#24 Posted by Thuggish (104 posts) -

@lord_xp said:

Just got an email from Sony stating that they reset my password, but didn't state that something went wrong or my information was stolen. I didn't get any emails about purchases or anything that I didn't make recently. Any ideas what it could be? Has anyone gotten this email?

I, and a large number of others, received the same email (and forced password reset). Sony has also gone on record to say that it's a legitimate email and that this did actually just happen. I wish they would have mentioned what type of odd activity they detected that would force them to reset so many passwords at once; my guess is some sort of minor security breach (otherwise, they could just reset the individual account).

#26 Edited by Subjugation (4720 posts) -

@wikitoups: Thanks duder.

Wait, you can't be serious.

A look at the passwords shows a keylogger may have been overkill, however. Trustwave reports that the most common passwords were "123456," "123456789," "1234," and "password."

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