So here is what happened. The hard drive in my launch ps4 died so I hit up Sony to get it replaced. The normal process followed, they sent me a postage paid thing and I sent it off.
The next step however was the interesting part. Today I come home to find a giant postage box on my desk. I open it and see that my ps4 is back. However, once I opened it, I realised that this is a brand new box including an extra controller, HDMI cable, everything. Needless to say, I am more than happy to get a free extra controler.
Has anyone else had to send their PS4 back and got a similar situation? I suppose this will be the case until they build up a bit of a refurbished back catalogue to work with.