PlayStation Network Partially Coming Back Online this Week With New Security Measures

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Posted by patrickklepek (3398 posts) -

Welcome Back, Kotter. I mean, PSN.
After more than a week of downtime, the result of a malicious hacker attack, Sony held a press conference in Japan to update an anxious public with the latest information and steps being taken to restore service to PlayStation Network. Perhaps more importantly, there's still no evidence credit card details were taken.

Sony says the trouble started following a "criminal cyber-attack" on a facility in San Diego. When the intrusion was discovered, PSN was brought down and security firms brought in to investigate. That investigation took several days, which Sony says explains why their criticized first response also took that long. 

There are now additional securty measures now in place, including moving Sony's data center to a new location, adding multiple layers of security internally, hiring a chief information security officer and forcing password changes to occur via the primary PlayStation 3 or a verified email address. 

“This criminal act against our network had a significant impact not only on our consumers, but our entire industry," said exec. deputy president of the Sony Corporation Kaz Hirai in a statement. "These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks."

Starting this week, some PSN services will come back online. The company has prioritized certain services over others, obviously, and the rollout will happen region-by-region. The list is as follows:

  • == TEASER ==Restoration of online game-play across the PlayStation 3 and PSP systems (this includes titles requiring online verification and downloaded games)
  • Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
  • Access to account management and password reset
  • Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
  • PlayStation Home
  • Friends List
  • Chat Functionality

Before you can access any of those, there will be a firmware update requiring a PSN password change. Throughout the PSN blackout, users were unable to reset their password or even request to know what their password was. Without that information, it was difficult to determine what risk users were at. Many Internet users had changed all of their password after a recent Gawker hacking, including yours truly.

Sony has also been promising compensation to their customers, the first details of which are now available. We now know it will be part of a larger "Welcome Back" campaign that will see the entire PSN userbase gaining access to PlayStation Plus for 30 days. Existing members, however, will simply receive an additional free month of access. Additional content will be offered for free, but as those will be region-specific, details are not yet available. Cue the bitching over whatever free games are offered!

Existing Qriocity users will also receive an additional 30 days of service. But, uh, who uses Qriocity?

We should know more about when each service element is coming back online soon. 
Staff
#1 Posted by patrickklepek (3398 posts) -

Welcome Back, Kotter. I mean, PSN.
After more than a week of downtime, the result of a malicious hacker attack, Sony held a press conference in Japan to update an anxious public with the latest information and steps being taken to restore service to PlayStation Network. Perhaps more importantly, there's still no evidence credit card details were taken.

Sony says the trouble started following a "criminal cyber-attack" on a facility in San Diego. When the intrusion was discovered, PSN was brought down and security firms brought in to investigate. That investigation took several days, which Sony says explains why their criticized first response also took that long. 

There are now additional securty measures now in place, including moving Sony's data center to a new location, adding multiple layers of security internally, hiring a chief information security officer and forcing password changes to occur via the primary PlayStation 3 or a verified email address. 

“This criminal act against our network had a significant impact not only on our consumers, but our entire industry," said exec. deputy president of the Sony Corporation Kaz Hirai in a statement. "These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks."

Starting this week, some PSN services will come back online. The company has prioritized certain services over others, obviously, and the rollout will happen region-by-region. The list is as follows:

  • == TEASER ==Restoration of online game-play across the PlayStation 3 and PSP systems (this includes titles requiring online verification and downloaded games)
  • Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
  • Access to account management and password reset
  • Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
  • PlayStation Home
  • Friends List
  • Chat Functionality

Before you can access any of those, there will be a firmware update requiring a PSN password change. Throughout the PSN blackout, users were unable to reset their password or even request to know what their password was. Without that information, it was difficult to determine what risk users were at. Many Internet users had changed all of their password after a recent Gawker hacking, including yours truly.

Sony has also been promising compensation to their customers, the first details of which are now available. We now know it will be part of a larger "Welcome Back" campaign that will see the entire PSN userbase gaining access to PlayStation Plus for 30 days. Existing members, however, will simply receive an additional free month of access. Additional content will be offered for free, but as those will be region-specific, details are not yet available. Cue the bitching over whatever free games are offered!

Existing Qriocity users will also receive an additional 30 days of service. But, uh, who uses Qriocity?

We should know more about when each service element is coming back online soon. 
Staff
#2 Edited by Jackhole (356 posts) -

I like free stuff.

In other news, I already have the quest.

#3 Posted by Vestigial_Man (310 posts) -

hooray

#5 Posted by adummy (23 posts) -

Weekend news on Giant Bomb? Klepek, you spoil us.

#6 Posted by Chrisbot84 (44 posts) -

Now I wonder if they will ever find the people responsible for the outage.

#7 Posted by Wes899 (2106 posts) -

Awesome. 

#8 Posted by Aaron_G (1610 posts) -

It better be good free stuff.

#9 Edited by lokilaufey (241 posts) -

Glad to see they are requiring a mandatory pass change with firmware update. We all know there are people who would still be too stupid to change their password even if they were outright told to.

ps: These Klepek news articles are spoiling me. By far the most informative and levelheaded articles covering PSN I've seen so far. You're doing an amazing job already, Patrick! Not that I expected otherwise.

#10 Posted by Gabe_Fox (28 posts) -

So there's been a ton of sony hate pored on the rest of these posts, I'm wondering: is this enough to turn anybody around?  Does a more robust security system and some olive branches turn opinion, or are folks still pissed?  Moreover, if this is not enough, what would a reasonable mea culpa be?

#11 Posted by Lukeweizer (2586 posts) -

Great... Playstation Plus for a month? So free games for a limited time?

#12 Posted by btman (1038 posts) -

I'm down for some free stuff.

#13 Posted by Siphillis (1290 posts) -
@Chrisbot84 said:
" Now I wonder if they will ever find the people responsible for the outage. "
Most hacker cases of this magnitude usually end with someone in handcuffs.
#14 Posted by big_jon (5708 posts) -

Good stuff, I felt bad for Sony.

#15 Posted by GreyFoxV1 (62 posts) -

Great so we still don't know what information was stolen and they just want to offer us free Playstation Plus? Pleas-HOLY SHIT I GET TO PLAY STACKING FOR FREE!

#16 Posted by StealthRaptor (526 posts) -

Well I'm sure glad they're trying to spin this around into getting some new subscribers for Plus.

#17 Posted by Silver-Streak (1328 posts) -

More than I expected them to give. Since I expected nothing besides enhanced security, I'm perfectly fine with free stuff.

#18 Posted by Kajaah117 (1070 posts) -

So what's the verdict on the largest, most damaging hack in the games industry? This PSN outage, or the Half-Life 2 Source Code leak?


I vote for the latter. It almost put Valve out of business. Imagine a world without Portal 2 and Half-Life 2: Episode 2. o_O


#19 Posted by CornBREDX (4756 posts) -

That's not really a good enough apology. I have no need or want for PS+ and its a shame it took an actual break in for them to take a better look at their security.

I have always been weary of the shift to online retail, despite my inclusion in it (just meaning I have been buying into it as everyone else has as well) but I continue to lose respect for Sony (starting of course with the SWG NGE debacle which I know is a different thing but an off shoot of Sony so... who is really surprised) and they don't seem to want to gain any respect back yet.

We'll see where that goes.

#20 Posted by Silock (238 posts) -

About time 

#21 Posted by Skytylz (4025 posts) -

Thank god, I was really worried about Home!

#22 Posted by monopolyloser (17 posts) -

How does 30 free days of PS+ work if the store isn't back online until the end of the month though?

#23 Posted by Tantalum (2 posts) -

I was expecting a dynamic theme or a free avatar, so this is nice.

#24 Posted by RE_Player1 (7545 posts) -
@CornBREDX If you don't respect a company or don't like the way they do business why even support them? I don't like the way Activision does business so I've stopped buying games published by them. Last game I actually bought from them was Modern Warfare 2.
#25 Posted by Sackmanjones (4650 posts) -
@Kajaah117 said:
" So what's the verdict on the largest, most damaging hack in the games industry? This PSN outage, or the Half-Life 2 Source Code leak?

I vote for the latter. It almost put Valve out of business. Imagine a world without Portal 2 and Half-Life 2: Episode 2. o_O


"
Imagine a world without Half-Life 3!!! oh wait.....

Had to be done
#26 Posted by MooseyMcMan (10380 posts) -

Good work Patty ole boy! And on the weekend and everything...


Anyway, hopefully it'll be back up before the kopy of Mortal Kombat I just ordered arrives. 
Online
#27 Posted by nick_verissimo (1380 posts) -

But are my trophies safe?

#28 Posted by QKT (248 posts) -

it sounds like they've got it under control, even though it looked like a complete shambles.

#29 Posted by Sevan (83 posts) -

meh. they could have afforded 2 months... you know, seeing as to how thousands of people who had managed to keep their basic information secure for years have now wasted their time and effort because one of the largest companies in the world doesnt know how to keep their shit together...

#30 Posted by Kajaah117 (1070 posts) -
@Sackmanjones said:
" @Kajaah117 said:
" So what's the verdict on the largest, most damaging hack in the games industry? This PSN outage, or the Half-Life 2 Source Code leak?

I vote for the latter. It almost put Valve out of business. Imagine a world without Portal 2 and Half-Life 2: Episode 2. o_O


"
Imagine a world without Half-Life 3!!! oh wait.....Had to be done "
This year's E3. I'm feeling it. I mean.... they have to show something!
#31 Posted by xync4 (171 posts) -

I'm ok with this.  Hope I don't get all used to PS+ & wanna pay for it after my month is up o_0

#32 Posted by Chris2KLee (2328 posts) -

I'll take my free stuff, but I'm gonna use a way different PSN code from now on just in case. Also, probably will stick to point cards.

#33 Posted by copycatzen (816 posts) -
@nick_verissimo said:
"
                But are my trophies safe?
            "

This is also my concern
#34 Posted by MrAristocrates (194 posts) -

Can't wait for people to bitch about the free stuff they're getting.

#35 Posted by ds8k (412 posts) -

Whoa, something posted over the weekend.

#36 Posted by chocolaterhinovampire (1287 posts) -

I would rather have a free game under 15 bucks on psn

#37 Posted by NoelVeiga (1063 posts) -
@copycatzen said:
" @nick_verissimo said:
"
                But are my trophies safe?
            "
This is also my concern "
They've already said they're fine and the ones you got during downtime will synch up.
#38 Posted by MisterMouse (3539 posts) -

that is good they are getting that back up, and with extra security. Good for them.

#39 Edited by MordeaniisChaos (5730 posts) -
@Kajaah117 said:
" So what's the verdict on the largest, most damaging hack in the games industry? This PSN outage, or the Half-Life 2 Source Code leak?

I vote for the latter. It almost put Valve out of business. Imagine a world without Portal 2 and Half-Life 2: Episode 2. o_O


"

except Valve is probably doing way better than PSN xD 

A month of a payed service for a couple weeks downtime? More free and I'm sure permanent content? And people thought there would be no compensation.
#40 Posted by Zor (653 posts) -
@Kajaah117 said:
" @Sackmanjones said:
" @Kajaah117 said:
" So what's the verdict on the largest, most damaging hack in the games industry? This PSN outage, or the Half-Life 2 Source Code leak?

I vote for the latter. It almost put Valve out of business. Imagine a world without Portal 2 and Half-Life 2: Episode 2. o_O


"
Imagine a world without Half-Life 3!!! oh wait.....Had to be done "
This year's E3. I'm feeling it. I mean.... they have to show something! "
Oh, i am sure they will announce a game with a '3' in the title, and that game will be..................

Left for Dead 3
#41 Posted by onimonkii (2429 posts) -

and that ladies and gentlemen is the sound of the collective internet care train slowin right on down

#42 Posted by Addfwyn (1917 posts) -

Didn't actually expect any kind of free stuff at all honestly, just expected an apology (though I still don't necessarily fault Sony, though they could have handled it better) and renewed service/better security.


If they want to toss free months on to PS+ though, I certainly won't complain, and give them props for at least some solid in the customer service department.
#43 Posted by freakin9 (1085 posts) -

But what of the online time I lost with Mortal Kombat?  What of that?  That is time I will never get back.  Le Sigh.

#44 Edited by CornBREDX (4756 posts) -
@RE_Player92:  Good question.

I don't. I am supporting the developers that actually make a good product. I have a PS3 for specific games. I dont pay Sony for anything monthly. The PS3 was a want-essity (I made that word up, it means: something you want enough [based on factors of the medium] that it feels necessary but really its not) based on certain games you can only play on PS3. The games I buy for PS3 I don't buy because they are published by Sony but rather because I like that developer, franchise, or whatever. It is not in direct support of Sony however in the world we live in Publishers/Major Corporations always get a piece of the pie. That's just how it is and you would be silly to think otherwise.

You may not like Activision, but what about the developers that were bought by them? What did they ever do to you? I am of course assuming there are any, it is highly possible they have no developers you care about so in that case you are lucky. It's not always that cut and dry though. I support developers these days, I don't care about the publishers as they will always be there. You wont like it but that's just how it is. The same goes with Sony. Ya i don't "need" a PS3. But if I want to play a naughty dog game (just one example) I have to have a PS3 to play it.

So, there ya go. I hope that made sense.
#45 Posted by Toxeia (728 posts) -

Totally expected Sony to report that they were being cyber-bullied.

#46 Posted by Burns098356GX (1366 posts) -

Who wants to bet it goes down again within a week?
#47 Posted by Kajaah117 (1070 posts) -
@Zor said:
" @Kajaah117 said:
" @Sackmanjones said:
" @Kajaah117 said:
" So what's the verdict on the largest, most damaging hack in the games industry? This PSN outage, or the Half-Life 2 Source Code leak?

I vote for the latter. It almost put Valve out of business. Imagine a world without Portal 2 and Half-Life 2: Episode 2. o_O


"
Imagine a world without Half-Life 3!!! oh wait.....Had to be done "
This year's E3. I'm feeling it. I mean.... they have to show something! "
Oh, i am sure they will announce a game with a '3' in the title, and that game will be..................

Left for Dead 3
"
You know.... Valve said that Portal 2 would be the last game they make with an "isolated single-player experience." With your post I've come to the conclusion that they're only making Left 4 Dead games from here on out. Boom. Cracked that code.
#48 Posted by Gnubberen (754 posts) -
@Zor said:
" @Kajaah117 said:
" @Sackmanjones said:
" @Kajaah117 said:
" So what's the verdict on the largest, most damaging hack in the games industry? This PSN outage, or the Half-Life 2 Source Code leak?

I vote for the latter. It almost put Valve out of business. Imagine a world without Portal 2 and Half-Life 2: Episode 2. o_O


"
Imagine a world without Half-Life 3!!! oh wait.....Had to be done "
This year's E3. I'm feeling it. I mean.... they have to show something! "
Oh, i am sure they will announce a game with a '3' in the title, and that game will be..................

Left for Dead 3
"
Nah it'll be Dota 2
#49 Posted by RE_Player1 (7545 posts) -
@CornBREDX said:
" @RE_Player92:  Good question.I don't. I am supporting the developers that actually make a good product. I have a PS3 for specific games. I dont pay Sony for anything monthly. The PS3 was a want-essity (I made that word up, it means: something you want enough [based on factors of the medium] that it feels necessary but really its not) based on certain games you can only play on PS3. The games I buy for PS3 I don't buy because they are published by Sony but rather because I like that developer, franchise, or whatever. It is not in direct support of Sony however in the world we live in Publishers/Major Corporations always get a piece of the pie. That's just how it is and you would be silly to think otherwise.You may not like Activision, but what about the developers that were bought by them? What did they ever do to you? I am of course assuming there are any, it is highly possible they have no developers you care about so in that case you are lucky. It's not always that cut and dry though. I support developers these days, I don't care about the publishers as they will always be there. You wont like it but that's just how it is. The same goes with Sony. Ya i don't "need" a PS3. But if I want to play a naughty dog game (just one example) I have to have a PS3 to play it.So, there ya go. I hope that made sense. "
Yeah it did. As for the whole developer issue I do feel bad for certain developers that have talent but are employed by publishers I despise, like Activision. I would love to support all developers but unfortunately I don't have the money and adding one more sale to a Call of Duty franchise causing Bobby Kotick to smile makes me sick. I used to occasionally buy used games but I don't anymore and if by some odd chance I do get a game cheap I try to buy some dlc for that game. I see where your coming from, one good thing about the online space now  though is that developers get a bigger cut if you directly download the game. 
#50 Posted by FCKSNAP (2299 posts) -
@FlemmingM said:
" @Zor said:
" @Kajaah117 said:
" @Sackmanjones said:
" @Kajaah117 said:
" So what's the verdict on the largest, most damaging hack in the games industry? This PSN outage, or the Half-Life 2 Source Code leak?

I vote for the latter. It almost put Valve out of business. Imagine a world without Portal 2 and Half-Life 2: Episode 2. o_O


"
Imagine a world without Half-Life 3!!! oh wait.....Had to be done "
This year's E3. I'm feeling it. I mean.... they have to show something! "
Oh, i am sure they will announce a game with a '3' in the title, and that game will be..................

Left for Dead 3
"
Nah it'll be Dota 2 "
Aw you just brought up that weird "DOTA shouldn't be copyrighted" memory from some months back.

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