precaution on their part. I got the same one this morning and changed my password no problem. What the irregularity was I haven't read but these password reset emails have been going out since last week(i think?)
Got the email from Amazon stating they were preparing to ship my replacement PS4. Ive been using it without any issues so I canceled it. I can live with the small crack at this point. Figured someone else needs the replacement more so hopefully its going to someone with a none functioning PS4.
That sucks guys, part of the "fun" of a console launch. I wish you all good luck in your customer service interactions. If you remain polite through the whole thing and at the right time in the conversation insist on some kind of recompense for your time and the inconvenience, you might be able to score some codes for PS+ or something for your troubles.
My console is working fine but this thread had me going over my PS4 with a flashlight just in case.
(CSA): In this case, I'll request our inventory to send a replacement to you. They'll get back to you within 2-3 business days.
from my chat transcript earlier today. I think they're sending one out as a replacement ahead of me sending mine back so I don't have to wait. Told them it still works but I was unhappy with the condition it was in and the fact that electronics innards aren't made to handle impacts that cause cracks in the casing. Working retail myself Im sure Amazon is getting slammed with emails, etc about how these shipped.
I chatted with Amazon about the cracked PS4 I have and they said, "In this case, I'll request our inventory to send a replacement to you. They'll get back to you within 2-3 business days." I know Amazon will offer refunds, partial refunds or straight up send you another of the same item. I think Im getting the latter the way the CS guy phrased that.