Brand new PSP Bundle for $25 - fighting for your consumer rights!

Would you pay $25 for this brand new console?

That is Australian dollars and we know everything is MUCH more expensive here.

I went into the local KMart yesterday and saw the console bundle on the shelf. It had a $170 (it was released way back then for $300) price sticker on it, but on the off chance it was wrong (so often they are), I did a scan of it and it read $25. I rubbed my tired eyes, as I have been sick of late, and scanned it again. Then I did it again, just to be sure, as well as read the description VERY CAREFULLY. The bargain of a lifetime I thought - even though I have 2 already, but they are both PSP1000, not the 3000 of this one.

Off to the counter I go and ask the lady to check it on the register for me. Then all of this heads off to crazy town. Another staff member is there and I could see they were extremely tense. One with a stock gun grabs it off her and scans it. Without showing me the screen, she says it isn't on file. To which I tell them it scans at $25 on the price check point. I am then told that it is a mistake and I can't have it for that price and one of them takes it away.

I thought bummer and I am not one for a confrontation so I let it go. I didn't let it go for long though. I spoke to my partner who is less inclined to take guff from shop assistants. She told me that I should still get and then went to get it herself. That ended badly when they told her that I didn't see it for $25 and then promptly ignored her. The worst part about this was they were calling me a liar. Neither were okay with that.

Upon arrival at home, we rang Head Office to complain about our treatment. Whilst non-committal, they said they would get the store manager to contact us. The whole evening went on and more and more I was getting irritated about being called a liar and in fact, that was more important than getting a great bargain. First thing in the morning on my way to work I dropped into the store to see the Store Manager myself. I had no intentions of being beligerent, rather I intended to sway him/her with reason and how offensive all of this was.

I explained to him the back story. Much emphasis was on how rude it was for the staff to call me a liar. He explained to me how the computer kept marking the product down for clearance, but it had been in the storeroom, meaning it was a mistake that someone put it out by mistake. I am a conservative looking person, well spoken and was dressed in smart business attire, so that helped my case. In the end, he wanted to maintain good customer relations so he apologised to me and gave me the bundle for $25.

So now I am the happy owner of a shiny new red PSP at very little cost and it matters little that the Vita is out, as I have about 60 UMD games I will continue playing for years to come. I learned some lessons for the future as well - if I ever find a great bargain like that again, I will not let it leave my hands until they have agrred that the price is right (come on down).

16 Comments
17 Comments
Posted by Contrarian

Would you pay $25 for this brand new console?

That is Australian dollars and we know everything is MUCH more expensive here.

I went into the local KMart yesterday and saw the console bundle on the shelf. It had a $170 (it was released way back then for $300) price sticker on it, but on the off chance it was wrong (so often they are), I did a scan of it and it read $25. I rubbed my tired eyes, as I have been sick of late, and scanned it again. Then I did it again, just to be sure, as well as read the description VERY CAREFULLY. The bargain of a lifetime I thought - even though I have 2 already, but they are both PSP1000, not the 3000 of this one.

Off to the counter I go and ask the lady to check it on the register for me. Then all of this heads off to crazy town. Another staff member is there and I could see they were extremely tense. One with a stock gun grabs it off her and scans it. Without showing me the screen, she says it isn't on file. To which I tell them it scans at $25 on the price check point. I am then told that it is a mistake and I can't have it for that price and one of them takes it away.

I thought bummer and I am not one for a confrontation so I let it go. I didn't let it go for long though. I spoke to my partner who is less inclined to take guff from shop assistants. She told me that I should still get and then went to get it herself. That ended badly when they told her that I didn't see it for $25 and then promptly ignored her. The worst part about this was they were calling me a liar. Neither were okay with that.

Upon arrival at home, we rang Head Office to complain about our treatment. Whilst non-committal, they said they would get the store manager to contact us. The whole evening went on and more and more I was getting irritated about being called a liar and in fact, that was more important than getting a great bargain. First thing in the morning on my way to work I dropped into the store to see the Store Manager myself. I had no intentions of being beligerent, rather I intended to sway him/her with reason and how offensive all of this was.

I explained to him the back story. Much emphasis was on how rude it was for the staff to call me a liar. He explained to me how the computer kept marking the product down for clearance, but it had been in the storeroom, meaning it was a mistake that someone put it out by mistake. I am a conservative looking person, well spoken and was dressed in smart business attire, so that helped my case. In the end, he wanted to maintain good customer relations so he apologised to me and gave me the bundle for $25.

So now I am the happy owner of a shiny new red PSP at very little cost and it matters little that the Vita is out, as I have about 60 UMD games I will continue playing for years to come. I learned some lessons for the future as well - if I ever find a great bargain like that again, I will not let it leave my hands until they have agrred that the price is right (come on down).

Posted by Yanngc33

This feels a lot like spam...

Posted by Willin

Gonna go check my K-Mart tomorrow. Thanks for the tip!

Edited by Contrarian

@Yanngc33 said:

This feels a lot like spam...

Dude, what the hell are you talking about? There is the docket right there to show how real it was. Why would I make it up?

@Willin said:

Gonna go check my K-Mart tomorrow. Thanks for the tip!

I doubt you will find one. I think this was more about the incompetence of my local store in losing stock in the storeroom.

Posted by Lunar_Aura

Unless you teach dark arts to your new PSP, I don't think it was worth $25 koala bucks

Posted by Contrarian

@Lunar_Aura said:

Unless you teach dark arts to your new PSP, I don't think it was worth $25 koala bucks

Hey, them Koala Bucks are worth more than those Bald Eagle Bucks these days ......... you can't even buy a used one anywhere near that. I don't really care about the Harry Potter game though, but hey, it's LEGO and they are always some fun.

Posted by Yanngc33

@Contrarian: The title (Would you pay $25 for this brand new console?) makes it sound like Spam since you aren't naming the console. Also, the fact that you are pimping a PSP and calling it a "brand new console" (which in a sense it is) makes it also look weird. Maybe I'm wrong.

Posted by Contrarian

@Yanngc33 said:

@Contrarian: The title (Would you pay $25 for this brand new console?) makes it sound like Spam since you aren't naming the console. Also, the fact that you are pimping a PSP and calling it a "brand new console" (which in a sense it is) makes it also look weird. Maybe I'm wrong.

That was more a rhetorical question in that it asks a question when clearly the answer is yes. I didn't name the console in the heading as it was above the picture and it was mentioned in the title. Yes, it is brand new as they still sell them, Vita or not. If you saw that console for $25 wouldn't you buy it? I think you would be nuts not to as they retail for a lot more (and I am on the record here as stating I don't really like the PSP). It was a one-off, so I am not selling them. So yes, you completely misread the whole thing.

Posted by NekuSakuraba

Sell it to me! :D

Posted by egg

congrats on making the leap from 1k to 3k!

Posted by James_Giant_Peach

Nice one, personally I'd sell either one of my PSPs for $5, haven't touched them in years but if you have a decent library of games then that's a great buy.

Posted by Contrarian

@NekuSakuraba said:

Sell it to me! :D

No way man, but I do now an excess of PSP-1000.

@egg said:

congrats on making the leap from 1k to 3k!

Onward and upward I say ......... now it won't make me feel tired from all that excess weight.

Posted by EVO

@Contrarian said:

I did a scan of it

Wait, Kmart have self checkout? Why didn't you just pay the $25 and walk out?

Posted by Contrarian

@EVO said:

@Contrarian said:

I did a scan of it

Wait, Kmart have self checkout? Why didn't you just pay the $25 and walk out?

No, they have the checkpoints to use. Plus, they jeep the insides (console) of the box behing the counter, so you h=have to use the electronics counter to buy games stuff.

@James_Giant_Peach said:

Nice one, personally I'd sell either one of my PSPs for $5, haven't touched them in years but if you have a decent library of games then that's a great buy.

I feel really odd defending the PSP after spending many a year criticising it. I still do. In fact, the more I look at an actual Vita, I don't like the look of that either. I think ot is horrible to hold and use. However, the PSP did get some really good games eventually, but in my view, unless you liked JRPG, it is still a waste. My 2 PSP have been unused for extreme periods, but Monster Hunter, Valkyria Chronicals, Final Fantasy, Kingdom Hearts, Ogre Tactics and Jeanne D'Arc a,omgst others have made it worth the time.

Edited by goatmilk

Oh man. I'm going to have to go check out K-Mart tomorrow. Have got some good game bargains there in the past. Warwick in WA if interested. Got quite a few year-old PS3 games for $10-15 each a while back.

Wait, Tasmanians have internet now? :D

Posted by Contrarian

@goatmilk said:

Wait, Tasmanians have internet now? :D

If you can call it that ......... it requires an elastic band and 2 paper clips.

..... or in my case, a satellite.

Posted by doobie

something like this happened in the UK recently.  
 
Tesco advertiesed the new ipad on their website for £50 by mistake. and 1000's bought one, but the company has refused to honour the price.  
 
of cousre an online pertition has been created, but Tesco are not legally obliged to honour this.