Why I hate contacting customer support, especially Activision's
By damnboyadvance 2 Comments
So recently, I contacted Activision. I had a question about DJ Hero, and if they would be putting any more DLC out for DJ Hero. This was my email:
I was wondering if any new DLC will be released for DJ Hero. It's been out for nearly half a year, and there are still only about 8 songs on the Music Store. I'm very disappointed by this. I've played Rock Band for a long time, and they have managed to update the store with new songs every single week, and they currently offer well over 1000 songs to download and play. While DJ Hero may not be able to reach that many, the game only has about 8 songs to download. I'm very disappointed by the lack of DLC, and most of the DLC that they do have is pretty horrible. I mean, did it really take you guys that long to put out a few mixes, mixes that feel like they were thrown together at the last minute? This has definitely impacted my experience with the game. I think the game is great, and has a ton of potential that I would be willing to support with my purchase, but I'm not going to buy a game that Activision won't even properly support. So I am wondering if any DLC will be available in the near future, and/or if Activision will plan to release DLC on a regular basis. If not, then I ask that somebody please explain why Activision won't release any more DLC, and why they can't do it on a regular basis. Thank you for your time. I appreciate it.
Now, I didn't really expect an answer that was actually an answer, but I'm still kinda pissed. This was somebody's response:
Hello, Unfortunately, we do not currently have any information available as to whether or not additional DLC for the game will be made available. For an inquiry such as this, we suggest that you periodically search the online DJ Hero webpage at: www.djhero.com. Any updates relating as to whether or not additional DLC will be made available for the game should be made available on this webpage.
They did manage to answer my first question, but anybody should be able to see there are still a few more that are left unanswered. I'm not only upset that they have hardly put any DLC out, but I am also upset that this person, this representative, couldn't answer all of my questions, or direct me to somebody that could. Even a vague answer would be better than no answer.And this is typically my experience with all customer support departments for video game companies. Granted, not all of them are like that, but my experience has been generally bad. They just don't seem to treat the customer like they should. I basically threatened to never buy Activision again, which should be a red flag for a good company. I mean, I'm only one customer, but if all customers thought the same thing, wouldn't they eventually go out of business? I mean, some company's spend a lot of money in advertising and everything to get customers. Somebody told me one company spent over $200 per customer. So why would they throw it away with bad customer support? Customer support is a very important thing in a company. If you have a poor one, a lot of customers won't be satisfied and will just leave. Basically, I think it gives the company a bad image, and I think my experience within the past week with Activision has left a sour taste in my mouth, and I believe I will follow through with my promise to never buy Activision again. Scratch that. It's also because they hardly ever put any DLC up, there are only around 8 songs in the Music Store after being out for around half a year, and it costs $3 a song. I'll just take my business elsewhere.
So, in a nutshell, I hate contacting customer support because they don't answer your questions like you would want them to. Just like with many political leaders, they seem to answer your question without answering your question, if you know what I mean. I also hate contacting Activision's Customer Support because this is not the first time something like this has happened with them. Last time, I managed to keep the conversation going for about a week. This time, I think I'll just let it pass.