I work in the technical support of an power company where I try to help out people over the phone if they have to electricity to see if they need our help or the help of an electrician.
It's not so bad where I'm at, but I do get the feeling that frontline, who takes cares of bills, has it worse, since they often have to uphold the rules until a customer complains high enough in the system and gets their way.
I hate it when people who complain enough get their way... It's not fair that people get special treatment for being jerks.
If someone got hysterical in the supermarket over there was just one register open, would you let them cut in line? Would it be fair to you?
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