There is weak collusions across the entire Japanese economy between private and public sections. This works great for the 80s. Not so much in the 90s when the economy stagnates while the rest of the world grew. That is the famous "Lost Decade" where so many private businesses where too fat and spending way to much money in operation relative to what they were taking in but none of them were allowed to fail due to those CEOs knowing the right people in the banking system and in government. The entire "circle jerk" kept things locked for a decade where business supported politicians who kept banks at bay and the politicians got the support they needed from the businesses while damaging the economy on the whole for the regular main street Japanese family (maybe a cautionary tale for the US?).
Sony is in that same system but in today's modern banking governance it is a little better where they aren't allowed to perpetually loan and finance whatever Sony wants but they also won't put pressure on Sony either. This allows them to march up to "the line" and although they haven't gone over "the line" that isn't exactly the best place to be to adapt or react.
Back to Microsoft, it should be noted one of the things killed along with 18,000 jobs is a bunch of periphery XBox stuff which I think is a good idea. This is time, money, and energy they should waste right at this moment where if it isn't going into making a game better then they probably shouldn't fund it. And just like it was pointed out in the Jimquisition thread, it is fine to correct things but acting like everything is according to plan is an outright lie and it is a message no one believes which is the real issue when it comes to the question of perception. No one is going to believe the 18,000 they are getting rid of will really fix anything if they pulled the same fire/rehire crap they pulled in 2008. No one is going to believe anything has changed unless the new CEO brings in new management across the top of the board including Entertaining and Consumer Products. The emperor has no clothes where saying things like "our growth potential is huge" makes people roll their eyes because in some areas they are so far behind any minuscule growth is technically "huge".