I'm a quality analyst for an insurance broker. Basically I listen to recordings of insurance sales/renewals and make sure that our salespeople followed all the right processes and gave good advice. The nice part of my job is I provide feedback to sales people and some of them are great so I get to write really positive encouraging things. Sometimes I protect our customers by identifying genuinely shifty sellers. Mostly of our guys are ok but some of them are terrible. The major downside is that if I "fail" a call because the salesperson fucked up then they lose part of their bonus and that's no fun for anyone! I'd like to work for the regulator at some point. Top tip - if in doubt, just tell your broker about that thing whatever it is. It's better to pay more for a policy that covers you than save money on premiums for less cover.
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