Great article Alex, you make some excellent points. I definitely agree that we're coddling developers when it comes to shipping incomplete/buggy games. It's just the accepted norm that a popular online game is going to launch broken, and that's utter bullshit.
While I sympathize with the hurdles these companies face in coping with massive demand, that doesn't mean they get a free pass. If your product launches broken, you done fucked up, and you deserve the beating that you get.
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