I Work for Valve Now

My hands will be all over your ClientRegistry.blob
Ok, ok. So it's not quite as awesome as it sounds. I won't be making Half-Life 2 Episode 3 (I probaly won't even know anything about it until they want random playtesters). But even then, I just got the call today that I am hired for a position in Steam support! I originally met with Steve McClure, the CFO of Valve, due to a strange coincidence - my mom is in a book club, and it just so happens that Steve's wife is also part of it. I talked about what it takes to get into Valve (they don't hire anybody to the actual development team without prior experience) but that support is open to knowledgable people and that another head would be useful due to the holiday rush. He also gave me other fun facts...like how the Tank in the Left 4 Dead cutscene was animated by a number of people who had animated the recent King Kong movie. And that there's a special bonus feature supposedly coming in the L4D SDK that I can't tell you anything more about.

I interviewed for the position last Tuesday, but the main support boss, Doug Valente, was out, so I had to come back yesterday and interview again. I've been a pile of anxiety for the past week and a half, waiting for confirmation. Finally got the call at about 4PM today. I'm hired, and they want me to start Monday! Woo, enough time to reset my sleep schedule.

 Perhaps if you have an issue with Steam and have to send in a support ticket, I might be the one answering it. Oh, and I might finally be able to tell you how PayPal payments work, Karmum.

Of course by announcing this, I've also painted a target on myself. Please, if you have a legitimate Steam support issue, don't try to ask me straight up - send in a ticket. Unless you're a buddy, it'll be ignored and thrown away.

I also have a very applicable video link for this (contains profanity)... Welcome to the Internet Helpdesk
45 Comments
46 Comments
Edited by Lunarbunny
My hands will be all over your ClientRegistry.blob
Ok, ok. So it's not quite as awesome as it sounds. I won't be making Half-Life 2 Episode 3 (I probaly won't even know anything about it until they want random playtesters). But even then, I just got the call today that I am hired for a position in Steam support! I originally met with Steve McClure, the CFO of Valve, due to a strange coincidence - my mom is in a book club, and it just so happens that Steve's wife is also part of it. I talked about what it takes to get into Valve (they don't hire anybody to the actual development team without prior experience) but that support is open to knowledgable people and that another head would be useful due to the holiday rush. He also gave me other fun facts...like how the Tank in the Left 4 Dead cutscene was animated by a number of people who had animated the recent King Kong movie. And that there's a special bonus feature supposedly coming in the L4D SDK that I can't tell you anything more about.

I interviewed for the position last Tuesday, but the main support boss, Doug Valente, was out, so I had to come back yesterday and interview again. I've been a pile of anxiety for the past week and a half, waiting for confirmation. Finally got the call at about 4PM today. I'm hired, and they want me to start Monday! Woo, enough time to reset my sleep schedule.

 Perhaps if you have an issue with Steam and have to send in a support ticket, I might be the one answering it. Oh, and I might finally be able to tell you how PayPal payments work, Karmum.

Of course by announcing this, I've also painted a target on myself. Please, if you have a legitimate Steam support issue, don't try to ask me straight up - send in a ticket. Unless you're a buddy, it'll be ignored and thrown away.

I also have a very applicable video link for this (contains profanity)... Welcome to the Internet Helpdesk
Posted by Gameboi

Congratulations! I don't use Steam, so don't worry.... I won't be calling ;-)

Posted by Thrawn1

dude...badass.

Posted by Arkthemaniac

Congrats, man.

So, can I get free downloads?
Posted by RHCPfan24

Wow, that is........awesome. Have you realized you are working for Valve? STEAM?! That's badass to the extreme.  I hope you have fun with that opportunity. 

Posted by Bucketdeth

Congrats my friend, I wish you luck.

Posted by HelixSnake

Why won't my fucking Dark Messiah WORK!?

Posted by pause422

That is awesome man, congratulations, big time. I'm glad to hear something positive atm, with all the downer news of 1up/EGM. Really, glad for you, congrats :)

Posted by roofy

good luck with the new job.
probably a good way to get a foot in the door

Posted by Jayge_

I knew you'd get it :-D

Posted by Hamz

Well I already congratulated you during L4D, but again congratulations mate. Good work!

Posted by coakroach

Nice!
I'm totally jealous

Posted by TheGTAvaccine

Awesome man, you now work for the best dev in existence! :D

Online
Posted by Win

Wow that is awesome. Congrats!

Posted by Claude

Good job... yeah.. good job.

Posted by Agent_Lost

congrats

*Insert insult for have a better job then me*

Posted by CitizenKane

Congrats man!  That sounds really awesome.

Posted by RetroIce4

NOIYCE!

Posted by brukaoru

Congratulations Lunar! Pretty awesome how you got the job.

Edited by MrKlorox
Lunarbunny said:
"And that there's a special bonus feature supposedly coming in the L4D SDK that I can't tell you anything more about."
I seriously cannot imagine any one thing that could be added to L4D that would make it worth a full price purchase. It is still little more than a mod to me.

However, congrats on the hire.
Posted by tokyochicken

Gratz Lunar! Good luck with everything there!

Posted by dsplayer1010

Congrats

Posted by Champy

congrats! thats so awesome! much better than xbox support.... PRANK CALLS! LOTS!

Posted by Thordain
Hamz said:
"Well I already congratulated you during L4D, but again congratulations mate. Good work!"
Same.
Posted by destro
HelixSnake said:
"Why won't my fucking Dark Messiah WORK!?"
Because that game...if you can even call it a game...is completely full of glitches and bugs. Its a fun game if you can get it going, haha
Posted by LordAndrew
destro said:
"HelixSnake said:
"Why won't my fucking Dark Messiah WORK!?"
Because that game...if you can even call it a game...is completely full of glitches and bugs. Its a fun game if you can get it going, haha"
Whenever I install a game, it starts by telling me it's importing my current Dark Messiah installation into Steam. And I don't own Dark Messiah in any form. So I don't know why it keeps trying.
I'd submit a ticket, but I don't really give a damn. Doesn't seem to be a big deal.

Oh, and congrats on the job, man. :)
Posted by jakob187

Stonkin' sweet.


Get ready for everyone to bug you on the forums as WELL as via e-mail and on the phones!!!
Edited by Lunarbunny

I realized I forgot to add a link to a very applicable piece of humor...
Welcome To the Internet Helpdesk (contains profanity)

Oh, and thank goodness, it's 100% ticket/e-mail based. So I can yell at the customer as much as I want and they'll never know, unlike on the phone and forgetting the HOLD button.

Thanks for all the goodwill!

Posted by Relys

Congratulations... You now work for my most respected video game company. :D

I love you Valve!

Posted by Relys

Congratulations... You now work for my most respected video game company. :D

I love you Valve!

Posted by Thordain
Relys said:
"Congratulations... You now work for my most respected video game company. :D

I love you Valve!"
You love it so much you had to double post it.
Posted by Relys
Thordain said:
"Relys said:
"Congratulations... You now work for my most respected video game company. :D

I love you Valve!"
You love it so much you had to double post it."
Double the love baby! Just the way she likes it! ;)
Posted by Systech

Congratulations, Lunarbunny. What better to work for your favorite video game company?... It is your favorite, right?

Posted by Rowr

Congrats man, thats awesome.

Best of luck!

Posted by Lunarbunny
systech said:
"Congratulations, Lunarbunny. What better to work for your favorite video game company?... It is your favorite, right?"
They've always been one of the few I can completely count on for quality. So yes!
Posted by HelixSnake

In all seriousness, my Dark Messiah won't start. It starts shows a black screen for a few moments, then my computer freezes and I have to reset. I've tried reinstalling it a million times. I never had this problem with my old computer, is there known issue with Dark Messiah and the new video cards such as an 8800 Ultra? I tried mailing you guys a bit of ago, but none of you got back to me.

Posted by ThomasP

Everyone here has been really supportive... fuck you asshole. ;)

I kid. That is is crazy man. Congrats on landing the coolest job anyone here could hope for. Are you thinking about getting into testing or game development. Work your way up.

Posted by TurboMan

congrats, can you tell them to make games for PS3 now?

Posted by Lunarbunny
ThomasP said:
"Everyone here has been really supportive... fuck you asshole. ;)

I kid. That is is crazy man. Congrats on landing the coolest job anyone here could hope for. Are you thinking about getting into testing or game development. Work your way up."
That's a hope of mine, I want to get into content programming (in-engine scripting, etc) with maybe a little bit of texture art/3D modelling on the side. Will I work directly up to it? Maybe, I should really get involved in a mod.
Posted by AndrewGaspar

It's cool to see people who obviously enjoy games so much getting into the industry like this. Congrats!

Posted by LiquidPrince

Congratulations!

Posted by Geno

Congrats. And Karmum, what do you need to know about Paypal payments? I've done a hundred of them already.

Posted by xruntime

hey um i got this problem steam keeps on crashing n i dunno what to do HELP HELP HELP

just kidding. lol.
Posted by MattyFTM

Perhaps you can tell me why whenever I click a purchase/download link in steam it does absolutely nothing? I have to go through the steam website on firefox to buy anything.

Moderator
Posted by darkgoth678

dude really, that is still awesome, and you said you wont be making the game but at least you are stll part of the best gaming coorporation in the world that is Valve Corp. 


So be proud!
Posted by TeflonBilly

So you're the guy I'm calling now to ask when Battletoads comes out on Steam? :P

Congratz dude.