I'm going to go out on a limb here and say this is more of a back end error, everyone. I would say to be most helpful to @edgework, we should probably be succinct and informative with our replies from here on out.
Please note, I don't work for Giantbomb and I'm only a concerned premium member.
@edgework - I was watching through the Kerbal project yesterday on my Mac while at work. I already provided some detail, but wanted to make sure to provide as much as possible.
OS - OS X 10.11.4 (15E65)
Browser - Chrome Version 49.0.2623.110 (64-bit) AND Firefox Version 43.0.4
Recreation steps - Log into the site with my premium membership, navigate to any video, select "Download" and "HD" (I did try with other qualities) and then I receive the Jeff's Authentication Error.
Edit #1 - I have tried it with different Kerbal videos and I can use the Download Link for Ep 14 as an example on "HD", but I get the error message for Ep 09. If I go to Ep 09 and I use the on-screen video player and select HD, it works.
I have time today if you would like me to try browsing from any other devices. I have Windows and Android available at this time.
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