I usually give people a week. Some sellers just don't think to send shipping info, despite that failure being poor customer service. I had one item I waited two full weeks for before I emailed the seller, and Paypal refunded my money instantly when it was clear the seller was never going to respond or ship. Any item shipped through a national shipping service is susceptible to all sorts of delays, and I've found it's much easier to get reimbursed when it's very obvious that the seller is at fault.
I leave my complaints for the feedback/review, and the eBay/Paypal legal department in the half-dozen times it has come to that.
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