Yesterday I emailed Microsoft support for a problem I've been having my my Xbox 360. In this email I informed them that my XBLA games were not working properly, about half of my XBLA games (old and new) don't detect that I am connected to Xbox Live. I have tried re-downloading them, but it does not fix my problem.

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Here their reply:

"" Hello Bruce,  

Thank you for contacting Microsoft online support for XBOX. I am Manny and I will be helping you today with this issue.

I understand that you are having an issue loading your full version game and tried re-downloading it but has the issue. I do apologize for the inconvenience.

Bruce, as you have mentioned, if you are loading a downloaded game to another console, the game will revert back to trial version. It has something to do with the license of the console as to where you originally downloaded your content.

Thank you for your time and understanding.

Should you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number ---------- so we can expedite our service to you.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Best Regards,

Manny

Microsoft XBOX Support Services ""

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The reply is poorly worded, and did not even address my problem. I told them that my problem was with games I downloaded on my new Xbox too. This is probably the worst experience I've had with customer service in a while, but at least it makes me laugh.

(P.S: If you have any ideas as how to fix my problem I would appreciate it.)