I didn't find this article snobbish or condescending. He either states facts that are accurate or opinions about the always-on DRM that are largely along the same lines has pretty much every other articles on the subject.
Regarding the DRM thing i absolutely agree when he says "Oh, and if you’ve not had server issues, others have, and that doesn’t make server issues okay". There's essentially two types of opinions on this subject. Those who don't care about it provided it works fine, which is probably mostly the case by now and will continue to be so for the rest of this game's existence. And then there are those who will refuse to play it at all out of principles against DRMs. One thing remains though. The always-on DRM for Diablo III has been put in place, and has so far caused a lot of issues, because of the introduction of the real money auction house and PVP, features not currently in the game, and apparently delayed even more than initially planned in the auction house's case. Whatever camp you are in on that specific issue, right now there are no good ways for Blizzard to justify the issues that have plagued the game.
I would also add that if people try to diminish the importance of the always-on DRM by saying that every massively anticipated games like this have had server issues at launch than it is only fair to judge the game against other release that too suffered from server issues. You don't need to look far back in Blizzard's catalog to find example and from my experience, Diablo III's launch has been more problematic than Cataclysm and Starcraft 2's launches. Add to this that the features requiring the always-on DRM aren't even in the game yet and Blizzard really does look worst than before.
The rest of his criticisms don't seem too far fetched either and it certainly didn't feel like he was trying really hard to find negative things to say about the game. It is a very simple game and any issues will always be more apparent in simpler games and it is harder to give them a pass compared to other games with more complex mechanics and environments. I didn't see anything condescending in there.
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