@lordmeisenbach: Hey. I don't work there anymore and I pretty much forgot everything about the API.
I think you are supposed to provide it in the headers of your request under the header "user-agent" You didn't specify what language you're using so that's really as much help as I can give you. But I'm sure The Googles can tell you how to set header values in your HTTP request using whatever language you're using. For command line curl you would send it like this
curl -A "your user agent" giantbomb.com
if that didn't help check with @frobie ?
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