By Rorie 68 Comments
Hey! It's been a fun first week here on the Bomb and Comic Vine. Mostly what I've been doing is getting used to all of the many, many tools that are used behind the scenes as part of the support system here. Giant Bomb is not a completely self-contained site, as we rely heavily on a third-party support site to help us run all of our support stuff. So anything you send to email@example.com actually goes to our account on another website, which makes it easier for us to track those issues over the time periods it can take to resolve them rather than deal with lengthy email chains. From the support site, issues are thrown into github for our engineering and design team to crack them, or I hop over to another site for billing support if someone got double charged or something like that, or I use yet another site to deal with issues with our store orders. So there are a lot of new logins and passwords to remember now, but I'm getting a handle on it. Hopefully we can reduce the amount of time you guys wait on answers to queries by a substantial amount going forward. Hopefully!
Anyway, I was dealing with a lot of incoming messages last week across PMs, Twitter, responses to my blog, and a few other sources. I tried my best to get back to almost everyone who asked a direct question, but I figured that if anyone had any questions regarding recent developments and what's going on around here, I'd be happy to try and answer them now that I've had a chance to breathe a bit. You're welcome to ask things in the comments or send me a PM. There will be another Ramblin' Rorie at some point, but until I have time to do that I figured some of you might still have some lingering questions. So, ask me anything, but let's try to keep the questions about Rampart.
Edit: Sorry, I should've quoted people in my responses. In the past I've hit posting limits, so I responded to a bunch of people in each reply. Hopefully it's not too confusing!