Customer No-Service In Action

I am going to copy and paste directly from my email communcations with someone at "BuyMerchant.com". My wife needed a headwrap to complete a project she is working on, so I purchased what she needed from BuyMerchant.com. I chose UPS Ground as the shipping option since I prefer their tracking system and service. When I received shipping confirmation I realized that while it stated I paid for UPS Ground I received a USPS tracking number...I figured I should email an inquiry ASAP in case it could be corrected. The following is what transpired:

Steve Simmons to Buy2:03 PM

Hello. If I paid for UPS Ground shipping then why am I receiving a tracking number for USPS shipping? Thanks.

Steven Simmons

____________________________________

Buy Merchant Inc to me3:23 PM

What? what difference does it make we will hold the package immediately it was sent USPS priority we reserve the right to ship our merchandise however we choose to have a good day

_____________________________________

Steve Simmons to Buy3:43 PM

To Whom It May Concern,

I am sorry you feel the need to advertise one thing and then do another. If I pay for what is advertised to be UPS Ground shipping but it is being shipped, as you claim, USPS priority then that is false advertising. I was not being rude in requesting a clarification as sometimes these things can be mixed up and that is understandable. Your response was incredibly rude and threatening that you have a right to "ship our merchandise however we choose" really has nothing to do with the question I asked. You may also want to work on your grammar as it does not exude professionalism to be both rude and decide to not use grammar. I am sorry that you felt the need to respond in such a way and also be unhelpful to a paying customer.

The reason that it is important to me is that I chose UPS ground at checkout as they have a much better system for tracking packages than does the USPS, and if I am not mistaken the USPS priority was much more expensive than the UPS ground option I chose at checkout.

Steven Simmons

_____________________________________

Buy Merchant Inc to me3:53 PM

It was more expensive but we still shipped it that way most customers would be happy to have the merchandise get to them faster than the method they paid, your nasty and sarcastic emails will be saved as proof of purchase and character assonating attacks against us for no reason, it is no way false advertising when we ship the merchandise how we choose to we did not advertise shipping we advertise our merchandise, too bad you have the need to write a whole paragraph to tell us we are unprofessional and need to learn grammar we can say the same for you but we won’t waist our time with such childish assaults. We will close your account and ask you please not to buy from us again or use another name to register with our company have a good day J

We get signature for everything we ship out and all merchandise shipped from here has a tracking # we never have a problem with tracking any item we ship UPS or USPS or FedEx

_____________________________________

Yes, those are copied and pasted directly from the emails...and yes, they really are worded that rudely and poorly. I am kind of appalled in that...not hurt, just really pissed off. Funny thing is I don't have an account with them and I just did a "express checkout" without having to register or anything. Basically, don't do business with "BuyMerchant.com" as they are dredges of society who can't even answer a question, let along do it politely and professionally.

9 Comments
10 Comments
Posted by Sammo21

I am going to copy and paste directly from my email communcations with someone at "BuyMerchant.com". My wife needed a headwrap to complete a project she is working on, so I purchased what she needed from BuyMerchant.com. I chose UPS Ground as the shipping option since I prefer their tracking system and service. When I received shipping confirmation I realized that while it stated I paid for UPS Ground I received a USPS tracking number...I figured I should email an inquiry ASAP in case it could be corrected. The following is what transpired:

Steve Simmons to Buy2:03 PM

Hello. If I paid for UPS Ground shipping then why am I receiving a tracking number for USPS shipping? Thanks.

Steven Simmons

____________________________________

Buy Merchant Inc to me3:23 PM

What? what difference does it make we will hold the package immediately it was sent USPS priority we reserve the right to ship our merchandise however we choose to have a good day

_____________________________________

Steve Simmons to Buy3:43 PM

To Whom It May Concern,

I am sorry you feel the need to advertise one thing and then do another. If I pay for what is advertised to be UPS Ground shipping but it is being shipped, as you claim, USPS priority then that is false advertising. I was not being rude in requesting a clarification as sometimes these things can be mixed up and that is understandable. Your response was incredibly rude and threatening that you have a right to "ship our merchandise however we choose" really has nothing to do with the question I asked. You may also want to work on your grammar as it does not exude professionalism to be both rude and decide to not use grammar. I am sorry that you felt the need to respond in such a way and also be unhelpful to a paying customer.

The reason that it is important to me is that I chose UPS ground at checkout as they have a much better system for tracking packages than does the USPS, and if I am not mistaken the USPS priority was much more expensive than the UPS ground option I chose at checkout.

Steven Simmons

_____________________________________

Buy Merchant Inc to me3:53 PM

It was more expensive but we still shipped it that way most customers would be happy to have the merchandise get to them faster than the method they paid, your nasty and sarcastic emails will be saved as proof of purchase and character assonating attacks against us for no reason, it is no way false advertising when we ship the merchandise how we choose to we did not advertise shipping we advertise our merchandise, too bad you have the need to write a whole paragraph to tell us we are unprofessional and need to learn grammar we can say the same for you but we won’t waist our time with such childish assaults. We will close your account and ask you please not to buy from us again or use another name to register with our company have a good day J

We get signature for everything we ship out and all merchandise shipped from here has a tracking # we never have a problem with tracking any item we ship UPS or USPS or FedEx

_____________________________________

Yes, those are copied and pasted directly from the emails...and yes, they really are worded that rudely and poorly. I am kind of appalled in that...not hurt, just really pissed off. Funny thing is I don't have an account with them and I just did a "express checkout" without having to register or anything. Basically, don't do business with "BuyMerchant.com" as they are dredges of society who can't even answer a question, let along do it politely and professionally.

Posted by tunaburn

seems fake to me. i just dont believe they would reply with emails like that. they are a big business after all.

but if somehow it is real thats pretty crazy.

Posted by iam3green

lol at that. he/she spelled waste wrong on the 4th line.
 
pretty bad stuff when customer service people are bad at spelling and things. their customer service is probably somewhere in india instead of where they are.

Posted by Sammo21

@iam3green: The sad part is upon doing research into this company I found tons of customer service complaints. The business is located in Bronx, NY and they even have a Bronx address and phone number. Completely unprofessional and literally the worst service I've ever had. Tempted to post their information on 4chan just for the heck of it.

Posted by BonOrbitz

Report them to the Better Business Bureau?

Posted by Sammo21

@bonorbitz: Maybe, as long as I get the stuff my wife wanted then I think I am just done with it. May report them, but who knows. Just surprised they can even be in business with people like that.

Posted by Twisted_Scot

Perhaps you should not "waist" their time.

Posted by BonOrbitz

@Sammo21 said:

@bonorbitz: Maybe, as long as I get the stuff my wife wanted then I think I am just done with it. May report them, but who knows. Just surprised they can even be in business with people like that.

I'd wait 'til I received the items ordered, then attempt to contact their CSR management just to bring to their attention this employee's, um, qualities. If that doesn't work BBB them ASAP.

Posted by McGhee

I've seen worse before with CyberPowerPC. I bought a PC and first day had Blue Screen of Death repeatedly. My instant reaction was "I don't have time or the energy to deal with this shit." So I contacted them to return the PC. They have a policy to send you a "return code" that you have to put on your package or they won't take it back. They also have a policy that after 30 days they charge you a "restocking fee" on returned PCs. Well guess what they did? They waited until the 30th day to give me the return code. So I spent $100 on shipping back to them and another $100 on a bullshit fee. During that time of trying to get the code and return address I called them repeatedly and talked to multiple people. Each one did nothing but lie and obfuscate. Fuck all of them. Don't buy from those cock suckers.

Posted by RedEyesBlueBunny

Day[J]!?