By Seppli 3 Comments
I've played lots of MMOs in the past decade. This experience has given me a certain attitude towards developers, and how they communicate with us. MMO developers, as well as veteran players, expect MMOs to be full of bugs and other issues, and that is something to be open about.
We know what we think is wrong with the game. The developers know that there's lots wrong with the game. We know they're working on it. And there's patches and patchnotes all the time. There's official forums and official developer forum posters. Community managers and official twitterfeeds giving substantive realtime information on what's going on.
Some developers, like DICE for Battlefield 3, have adopted a similar standard of communication. It was an extremely buggy game when it was first released, but through transparency and relatively open communication, it's been a similar journey like with your average MMO - I can deal with that.
What I can't deal with, is not knowing. Being kept in the dark. Like EA/Criterion keeps me in the dark, on what's going on with Need for Speed Most Wanted. I've grown to love the game, but the more I played the game, the more unstable my client became - to the point where it crashes on start-up. I can get it to start-up with some trickery, but it will crash sooner, rather than later.
It's been a month, and there's literally no word from the developers on what's going on. Are they aware? What are they doing about it? Will there be a patch? When will there be a patch?
What makes it even worse - their game's pretty much my favorite of 2012, and I want to play more, really badly.
What I'm saying is, I expect all gamedevelopers to act like MMO-developers. Open channels of communication. Official forums with actual developer feedback. Community managers actually engaging the community. A live twitterfeed informing about onlines woes and maintenance and such. More kander.