Not only did they say they would put in extra security last time this happened, but I also sent in screenshots and paperwork verifying my identity to Sony / cards used. I had changed the usernames per their suggestion and they reverted all the changes without actually talking to me about it. (I think, at least. I have not heard a single word from Sony.)
I'm guessing I was in the clear until they changed it back to the username he was aware of where it got taken in the first place. Shitty thing is it's some fuckin' punk kid that skips school to call PlayStation Support. (At least creeping on Twitter would lead you to believe.)
Basically, if you've got an account that was part of that big leak a while back, I would change your username and maybe you prevent this from happening to you?
This has me just wanting to give up gaming, tbt.
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