soup_menu's forum posts

#1 Posted by soup_menu (242 posts) -

@orwellhuxzam: You beat me to the punch!

It looks like The No Go Show got entered into Giant Bomb's video database without a video type / category. When that happens, the video won't show up under its expected heading (in the app or on the site) and will get hidden in the app under Latest if you have the "Hide Trailers in Latest" option enabled (that feature works by requesting every video type except for trailers, but when a video has no type, it gets missed as well).

Videos without a video type usually get noticed and fixed pretty quickly (generally within a few days), but if you wanted to drop the GB guys a note it probably wouldn't hurt. The Bug Reporting forum might not be a bad place for that. In the mean time, a quick fix would be just what OrwellHuxZam suggested: temporarily disabling the hide trailers feature and then loading up the Latest category.

#2 Posted by soup_menu (242 posts) -

@august: I just tried downloading the latest UPF and it seems to have worked, so it doesn't appear to be a universal issue, but if you've encountered it more than once it's probably more than just a fluke. Would you mind providing some additional details? Things like what device you're using and what OS you're running would help. Also, have you noticed any patterns? Does it tend to happen for certain videos, certain quality settings, or over certain network connections? Does retrying the download (at the same quality or a different one) help any? Alternately, you might try uninstalling and reinstalling the app; that clears out all the local data, so if something in your local install were to be the source of the trouble that ought to fix it.

@oscar__explosion: Thanks!

#3 Posted by soup_menu (242 posts) -

@greks224: It looks like there may be a permissions issue when accessing the SD Card. A call that takes inventory of all downloaded videos is returning null when, according to the docs, that shouldn't be possible. I did a bit more reading and I've seen reports that this can happen if the app is denied filesystem access.

The simplest fix would probably be to remove the /Android/data/ directory from your SD Card. If you don't currently have anything downloaded you can just delete it. If you do, you might want to try moving/renaming it, downloading a video to the SD Card so the app re-creates it, and then moving the files back in.

If you're running a custom ROM that lets you modify app permissions, make sure that READ_EXTERNAL_STORAGE and WRITE_EXTERNAL_STORAGE are enabled. Without those, the app is likely to get crashy.

If none of that seems to be the case, let me know and I'll see if there's anything else I can see.

#4 Posted by soup_menu (242 posts) -

Thanks @baillie.

GBVB takes advantage of the link code system put in place for the official set-top box apps, so it's able to get actual-factual API keys for registered users. It sounds like the issue may be that the API is still treating your key as a premium account. Hopefully Giant Bomb's Top Men can take a look.

#5 Posted by soup_menu (242 posts) -

@sinni14: Unfortunately, download speeds tend to be outside the app's control. It's possible that there's some network weirdness going on, and if that's the case the issue is likely to disappear on its own. You might also try rebooting or uninstalling & reinstalling, as those can sometimes cure odd issues.

#6 Posted by soup_menu (242 posts) -

@demazin: No, there isn't currently an option for continuous playback.

@ottoman673: It's definitely on my to-do list, but unfortunately I don't have an ETA at the moment.

#7 Edited by soup_menu (242 posts) -

@spudbug: It sounds like you're running into a bug with Lollipop that affects some (but not all) 2013 Nexus 7s. There doesn't appear to be a reliable fix, but I've seen reports that enabling developer mode and switching to NuPlayer may help. You could also try some more routine stuff like uninstalling and reinstalling the app and/or rebooting the tablet. Unfortunately, if it's an OS bug and not an issue with the app itself, there isn't much I can do.

#8 Posted by soup_menu (242 posts) -

@jakdwaugh: Although I haven't come across any explicit documentation about this, it seems that iOS 8 has dropped the AirPlay button from the default movie player in favor of the AirPlay controls in Command Center. If you open Apple's default Videos app you'll notice that the AirPlay button is gone there too. The good news is that this hasn't impacted AirPlay functionality at all, just how you en-/disable it. If you swipe up to reveal Command Center and then select your desired AirPlay Receiver, GBVB will direct the video there instead of the local device. Hope that helps.

@counterclockwork87: Unfortunately, podcasts aren't exposed through the API, so I would have to rely on the RSS feeds. At that point I would mostly just be writing a simple version of what other podcatchers already do very well, so while having all Giant Bomb-related audio and video in one place would be nice, I'm not sure there's a practical way to do it at this time.

#9 Posted by soup_menu (242 posts) -

@the_doctor_52: That sounds like an odd one. I've got a 2013 Nexus 7 running 4.4.4 (KTU84P) and I haven't noticed any issues with rotation. Could you elaborate? What exactly do you mean when you say that it will "break rotation"? Are there any specific actions that you need to take in the app, or does just launching it cause trouble?

@thinkfear: Thanks for reporting in on FireTV compatibility. That's awesome to hear. Unfortunately, I don't currently have any plans to list in the Amazon App Store, but I will definitely continue to make the APKs available so that folks can sideload the app.

#10 Posted by soup_menu (242 posts) -

@cbirdsong: I don't have any specific plans to change that at the moment, but I can certainly keep the feedback in mind.