Call it whatever you like, film it and they will come!
Stubee's forum posts
Randomly got an email today from GB support saying they refunded the amount and canceled my premium account. I had actually completely forgotten about the wholse issue! Nice to know refunds are possible though.
I just want to thank everyone again for their generous help and well wishes. Though my situation ended up solving itself, I can't help but worry for those that could find themselves in a similar state to what I did. It's not uncommon to receive poor customer service from websites but it almost seems like it non-existent on GB in its current state. Not only is it worrying from on a customer standpoint, but I'm fairly concerned that they could be breaching certain consumer laws (at least in the UK) which dictates how things like this has be be handled.
Well I got the job ok so money for the subscription isnt a problem now. It is a bit frustrating to get zero reply to any of my correspondence though.@Snail said:
I message Jeff on Tumblr and he said the support email is still checked and goes to the right people. He also said contacting the guys on Twitter would be a bad way of solving this problem as most of the guys don't have any access to billing stuff.
So basically the opposite of what everyone suggested here.
Basically. But Jeff's answer doesn't seem to hold up all too well either as the OP contacted them via the support page five days ago and hasn't gotten any response. I wonder if contacting your bank directly about this would be a better option.
Well he hasn't updated us in over 24 hours, and I think he might using the wrong address. He mentioned a Whiskey Media address when I'm pretty sure he should be using the form in this page. I don't know if that sends to a Whiskey Media address or not, because it doesn't say anywhere that it does.
@Stubee: Hey, did you e-mail them directly using the email@example.com e-mail or did you fill out the form?
I tried both as I wasn't sure the Whiskey media address would still be in use.
Not yet, will keep you informed though.
I received an email today saying they have debited my account for a full year of premium membership. I've recently lost my job and can barely afford my rent so it couldn't have come at a worse time. I know its my fault for forgetting that auto-renewal is on by default but I don't see why their refund policy is just a blanket 'No refunds'.
Anything I can do?
I just had the same thing happen to my account. Have you had any luck contacting any of the guys via twitter?