There's a workaround, after the video fails to load, right click in video area -> Play. Seems to be a Firefox problem and not a Giant Bomb problem.
Sweetz's forum posts
So I discovered that after the video fails to load, you can right click in the video area -> Play and then it will played.
Seems like Firefox doesn't like something about how the videos initialize from the player sometimes and must be manually told to start the video.
Weird that this seemingly happens at random, but it's probably a Firefox problem and at least there's a manual workaround that isn't too much of a hassle.
Same here, also on Firefox and Win 7. It's completely random, sometimes HTML5 videos start fine, other times they do not.
I also have an iPad and while the videos (which have to be HTML5 in that case) do eventually load, sometimes there's a rather long delay (upwards for 20-30 seconds) before they start. I wonder with Firefox if HTML5 video take too long to respond, it just gives up.
Steam support got back to me today and removed the money. They said my account was still secure as there were no accesses from IPs that I hadn't previously authorized with Steam guard in the past, and confirmed that the money was added from one of these Russian credit kiosks and that this can be done with account name only.
I'm still having HTML5 videos not work on a seemingly random basis. I just watched today's Spelunkin' and it started fine and never needed to buffer. Finished that up and went to Loadout Quick Look, and nothing, it just hangs.
Are you guys doing some sort of per-user usage throttling where you get X amount of GB and then your throttled after that? As a premium user, I'm pretty upset if that's the case.
@mercutio123: I think a lot of the problems are due to their content host and it's not obvious when you're suffering from a bandwidth problem vs a player problem. Ever since they moved, the site has gone through random periods where you get video slower than PSN speeds...
The new player was initially working fine for me, but over the weekend HTML5 videos stopped working. It might have just been a bandwidth issue, but there's no feedback for HTML5 video that the player is doing anything. I.e. there's no indication that it made a connection and is simply buffering data, or it's just not working at all.
I'm on Firefox v27 BTW.
@forcen: Yup I'm doing all of that. I didn't see any further shenanigans with my account over the weekend so I'm assuming it was just a simple mistake. Steam support hasn't responded to me yet, but I'm expecting and hoping they refund the money to this person. That said, if a mistake is all what happened, it's not cool that this person tried to access my account instead of just reporting the problem.
I still can't believe this process exists where money can be added by account name only. I mean, people make typos all the time. I'd think that the overhead in terms of support time for corrections and transaction fees would make it not worth it. Furthermore, don't they know what region an account was created in? Why would they even allow these kiosks to access a US created account in the first place?
I realize that adding money to account isn't exactly something you'd ordinarily think you'd need to protect against, but I really dislike the fact that there's any process that is able to access my account without a password.
So I signed onto Steam today and noticed there was $32.49 in my Steam wallet where there had previously been $4.21. I checked my email and there was an email that 996.01 RUB was added to my wallet. A few hours later, I received two password change request emails.
I still have access to my Steam account and as far as I know my password hasn't been changed.
I don't play MP games and haven't pissed off any Russians to my knowledge. If what the OP says is true about Russians being able to add funds by Steam account name alone, and based on the amount of money, it seems like someone simply made an innocent typo - but then tried to access my account when they realized what they had done.
I entered a support case, but I'm a little freaked out. I'm flabbergasted that such a potentially error prone process exists.