That sucks guys, part of the "fun" of a console launch. I wish you all good luck in your customer service interactions. If you remain polite through the whole thing and at the right time in the conversation insist on some kind of recompense for your time and the inconvenience, you might be able to score some codes for PS+ or something for your troubles.
My console is working fine but this thread had me going over my PS4 with a flashlight just in case.
Had a hell of a time starting the initial setup at 530pm eastern. I was able to download the update but signing on to PSN wasn't happening. Went and took a nap, and just now I was able to get through the PSN setup/game downloads smoothly without network errors.
It's unfortunate Knack is getting panned across the board.
A console launch is a nice time to have a traditional character platformer kind of game available...like say perhaps a new Ratchet and Clank game. Poor planning on Sony's part to have that release on PS3 the same week as their new console. Too bad they can't go back in time, cancel Knack, and throw a bit of cash at Insomniac to have that shit ready for the PS4 launch.