Wow, Sterling comes across very angered over this.
His arguments are understandable but his reasoning for anger just seem childish. He seems to confuse marketing and reality, something that is somewhat forgivable for a fan or forum poster but imo not for a journalist.
Honestly this comes across as someone who doesn't understand that business' don't often come out admitting their mistakes but instead choose to move on and take up a different marketing strategy in hopes of improving their outlook.
Overall this is a disappointing video. To get so worked up and angry over a business making mistakes and to do it so focused on only Microsoft (Sony has it's share of mistakes and U-turns) seems short-sided.
Jim is more a consumer advocate than a journalist, he's been that way for years. He's a reviewer, yes, but his opinion stuff is straight up subjective, angry pro-consumer stuff. Doesn't mean you have to agree with him, but just know that this is nothing new from him.
I'm not sure if I completely agree with the video. I prefer them going back on stuff they see doesn't work with the public rather than just press on, even if they lose their "vision" or whatever. I'll never understand people who hated the original vision saying they'd respected MS more if they'd stuck with it, just seems like some backwards bullshit.
That is not what he is saying though, he is saying that they should at least admit that they have been lying about stuff like the kinect always having to be turned on and so on, instead of trying to pass it off like they are doing everyone a huge favour and "listening to the fans" or whatever.