I feel you are wasting time on here rather than getting the issue resolved. The fact you think you can just get a policy that has probably been in place since the 360 baffles me, but I applaud your confidence.
You have to understand that policy for the company standpoint. You may have received a defective controller out of the box, but Microsoft cannot just take your word for it, especially if it is not a known, or emerging issue. So what options you are provided with is to ship the controller yourself for a replacement, do an advanced exchange if applicable, meaning Microsoft sends a controller to you, then you send the defective controller back, or you could go to the retailer you bought the console from, and request a controller exchange, which they have their own set policies as well.
I played d2 for 5 years, eventually I got tired of core(although I loved pvp) so I gave Hc a try. I almost never play now without making it a Hc character, and I plan on doing the same in D3. It just adds a whole new challenge to the game that I really enjoy.
Hmmm, I agree with what you all are saying, I personally think it is easier to transition from CoD to Bf3 to an extent. The reason I say this is CoD is a lot more fast paced, gun on gun action, with the exception of the kill streaks. Now if you are able to handle cods arcade-ish fast paced style, I think you would be able to handle Bf3 much easier than if you were to transition the other way. Now Bf3 does have vehicles, which some are a challenge to get used to, but when it comes down to it, Bf3 is a Fps, just like CoD.
So basically what I am saying is that if I was a battlefield veteran, and then someone asked me to play CoD, without having previously played any CoD, I would be having a lot of trouble.