At least they have stated they will reimburse costs of small claims action against Valve regardless of the arbitration's outcome. I'm still not sure they should be allowed to deny users class action suit abilities AFTER they have locked paid content behind their own digital wall. After the landmark EU case making digital items 'owned' by the consumer this seems like holding assets hostage.
It also concerns me that this language is too vague and may allow a blanket coverage for Valve in cases that roam outside service quality. For instance; What happens if Valve servers are compromised and many customers personal data gets exposed? Are class actions denied there as well?
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