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Robert Kendo was the owner and manager of Kendo Guns and supplied the vast majority of the standard issue weaponry used by the Raccoon City Police Department. Along with those duties, Kendo also provided custom weaponry to the Raccoon City S.T.A.R.S. organization and was good friends with S.T.A.R.S. operative Barry Burton, with whom he often went with on fishing and hunting trips, even letting Barry refer to him as 'Bob'.
In the A Scenario for both Leon Kennedy and Claire Redfield, Kendo offers his store as a safe haven for survivors. It isn't long afterward, though, that zombies burst in through the store's display window, and Kendo is quickly overwhelmed and devoured. His legacy lives on throughout the game, though, his death providing a shotgun for Leon and a crossbow for Claire, both of which are used consistently through the game. If they missed the weapon, however, there was still another to be found in the locker in the S.TA.R.S. office.
- The customization of the S.T.A.R.S. handgun, the Samurai Edge, was assigned to Robert. However the actual customization was carried out by his older brother, Joe Kendo.
- The Resident Evil Archives book lists Robert Kendo as being 40 years old and of Japanese-American descent.
- His firearm store makes an appearance in the non-canon retelling of the events of the Raccoon City outbreak in Operation: Raccoon City.