Maxis Apologies for SimCity Launch Issues

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#151 Edited by LikeaSsur (1495 posts) -

See, this is how you apologize.

Admit your mistake, take responsibility, then work to fix it and do something for inconvenience.

Yet, people still aren't happy.

#152 Posted by iamnick (22 posts) -

I should get a free game just for having to hear everyone that did purchase the game bitch about servers and whatever else they could cry about.

#153 Posted by casper_ (901 posts) -

'pologize

#154 Posted by CircleNine (381 posts) -

See, this is how you apologize.

Admit your mistake, take responsibility, then work to fix it and do something for inconvenience.

Yet, people still aren't happy.

But keep refusing to offer refunds for a non-functioning game that the user is in no way responsible for the game not working though.

#155 Posted by TreuloseTomate (33 posts) -

The only way to apologize is to remove the DRM.

#156 Edited by CircleNine (381 posts) -

What happens when they pull down the servers for this in 2-3 years?

#157 Posted by GioVANNI (1285 posts) -

@haggis: How do you know they can just patch it? If it is designed like Diablo 3 or an MMO like they've said, then the calculations are done on the server and so it isn't as simple as just patching it. If this is true then it means it was never designed to be Single Player.

The calculation aren't actually done on the server. You can play the game for time after being disconnected, and the server just essentially syncs to your game. I don't doubt it would take a lot of restructuring to make it an offline game, but it's not like Diablo 3 where literally everything is done server-side.

#158 Posted by LikeaSsur (1495 posts) -

@likeassur said:

See, this is how you apologize.

Admit your mistake, take responsibility, then work to fix it and do something for inconvenience.

Yet, people still aren't happy.

But keep refusing to offer refunds for a non-functioning game that the user is in no way responsible for the game not working though.

That's not Maxis, though, that's EA.

What happens when they pull down the servers for this in 2-3 years?

2 things:

A) Monster Hunter for the PS2 was released in 2004, the servers in Japan are still up to this day. I think if that can survive, so can SimCity.

2) You're assuming that when the servers do go down for this, people won't have moved on to the sequel.

#159 Edited by GioVANNI (1285 posts) -
#160 Edited by daedelus (91 posts) -

Apologize to my opened copy that Amazon is giving me a full refund for!

#161 Edited by LikeaSsur (1495 posts) -

@giovanni: .....Really?

EA is the parent company. Any issues regarding refunds, billing, etc. goes to their customer support, not Maxis'. Maxis doesn't even have customer support.

#162 Posted by sikapwach (34 posts) -

I need someone to point out to me where in this statement they apologize, because I'm not seeing it.

#163 Edited by JesterPC238 (341 posts) -

Have not touched it since launch day. I'm too worried I'll lose progress, plus I haven't even been able to log on the few times I've tried. Such a shame, I love the game!

#164 Edited by Xaviersx (157 posts) -

What I liked about my old simcity games was that it didn't rely on a server, I relied on me having a system that either gave me middle to high performance of it. So I feel for those who had poor experiences with this. I won't be there for the bad or good times or at least the current times.

#165 Edited by haggis (1677 posts) -

@giovanni said:

@scaramoosh said:

@haggis: How do you know they can just patch it? If it is designed like Diablo 3 or an MMO like they've said, then the calculations are done on the server and so it isn't as simple as just patching it. If this is true then it means it was never designed to be Single Player.

The calculation aren't actually done on the server. You can play the game for time after being disconnected, and the server just essentially syncs to your game. I don't doubt it would take a lot of restructuring to make it an offline game, but it's not like Diablo 3 where literally everything is done server-side.

This was my impression from how the game works--which is, by the way, different from what was originally explained by the dev team. If the calculations aren't done on the server, then they've been very misleading about what the servers actually are doing. I didn't want to be categorical about it because, well, I'm not on the team that built the game. But from the way the game actually functions, it doesn't seem like it would be difficult to patch the game to work from locally-saved data.

#166 Edited by Godzilla_Sushi (1084 posts) -

Just so we all have this straight.....everything about the game is being worked on except for the one problem that is holding it back. Always online, with cities that are locked away on servers that will inevitably be turned off someday.

I can't think of anything better than a functioning offline single player experience. Please give me that in lieu of this free PC game....

#167 Edited by Zevvion (1830 posts) -

Having wrong expectations on how many people will play is understandable from a business perspective, but it's no longer valid. This simply happens too many times for it to still be a logical fault. It happens every single time.

If you are going to force people to be online to play your game, you better be sure to invest in servers to support it. You make your expectations on what server capacity you need, then triple it to be safe. Makes no sense business wise, but I strongly believe this is just unacceptable. Apology means little when you show you have no interest in ever learning from the mistakes made in the gaming industry.

The only thing this shows to me, is the next time a always online game comes around, they'll just plan an apology ahead along with a free game that they can lose, rather than spend money on servers to make sure the game works.

#168 Posted by Bunny_Fire (290 posts) -

don't care EA not touching this game for one I don't have a always on internet connection.

Secondly when you can change the way the game plays without any consent at all on my part that i don't like.

thirdly when you launch you new simcity in a few years im fairly sure you will turn off the servers for this one I don't like renting games especially games that should have a offline single player in the first place.

Guess I will stick to simcity 4 you cant turn of the servers for that and make it worthless.

#169 Edited by Levio (1783 posts) -

@sooty said:
@levio said:

PC master race: you're the man now, dawg.

So wait, are you trying to jab PC gaming because one game is having server issues? Yeah because console games never, ever have server outages. Right.

and all I have to do is look at my PS3 and remember when PSN was dead for over a month, affecting a multitude of games and virtually killing any online community Mortal Kombat had a chance in gaining.

No, I literally just posted the first random thing to pop into my head.

#170 Edited by PositivelyGreg (71 posts) -

@levio said:

@sooty said:
@levio said:

PC master race: you're the man now, dawg.

So wait, are you trying to jab PC gaming because one game is having server issues? Yeah because console games never, ever have server outages. Right.

and all I have to do is look at my PS3 and remember when PSN was dead for over a month, affecting a multitude of games and virtually killing any online community Mortal Kombat had a chance in gaining.

No, I literally just posted the first random thing to pop into my head.

Internet. Explained.

#171 Edited by VagrantChrisX (23 posts) -

Oo look I still have my copy of Sim City for the SNES, great thing about these old games is that it still works, will still work, will forever work till it breaks. The issue with this Sim City is that servers don't last forever, so one day this game will no longer work, will stop working, will have an end. The Clock is ticking away.

#172 Posted by freakin9 (1102 posts) -

Well I got back to my original server, played a bunch of it, got it to 70,000 citizens, then got frustrated and destroyed my city with meteors.

I guess I'm having SOME meteor remorse now. But what's done is done.

#173 Posted by H8RAID (27 posts) -

"Sorry 'bout that launch, we're not too good with math and stuff. We heard you like SimCity, here have a free copy of some Need for Speed or FIFA game!"

I would sooner accept some rebate on my $60 purchase than a free game. As an adult gamer if I wanted some other game I probably already have it. They'll either try to give me something I already have or something I don't necessarily want. The gesture is appreciated but their mechanism to quell frustration with the launch is misplaced. The overwhelming majority of rationale customers, many of whom have said so publicly, are telling EA and Maxis how to make it right. Make the game playable offline.

#174 Edited by Tatsh (19 posts) -

Sticking with SC3KU. I doubt this one runs on Wine anyway

#175 Edited by Michigan_Jack (97 posts) -

I'm really getting tired of hearing this excuse "...a lot more people logged on than we expected." Remember when this happened with the Call of Duty Elite program? Seriously, these companies spend a fortune on advertising for a highly anticipated game, and when their product falls on its face. They throw out this lame excuse. *sigh*

#177 Posted by wardcleaver (172 posts) -

Free game=Big Rigs reboot.

#178 Posted by Zevvion (1830 posts) -

@bunny_fire: That's a good point. Stuff like this is essentially long-term rental. There might be some companies that handle it well and remove the DRM before shutting their servers down so that people can continue playing.

We just know EA isn't one of those companies.

#179 Edited by JuggaloAcidman (272 posts) -

They should apologize for the entire game! Sim City isn't the game they are advertising it is!

#180 Posted by MonkeyKing1969 (2568 posts) -

Hey, Maxis. If you get enough money from this you might consider buying yourselves back from EA. That might, if you are lucky, buy you back some credibility with you fans. If you don't attempt to buy yourselves back and you keep rolling over like EA's bitch-in-heat that is tacit consent that you were 'okay' with how this all went down.

#181 Posted by Empirepaintball (1392 posts) -

I'm just kind of worried that people are saying "Hey, it's always-online, so of course the launch is going to be broken". When did that become ok? We can't start getting complacent like that. I agree that ALL of those launches are shit, but they SHOULDN'T be shit.

#182 Posted by Gerhabio (1977 posts) -

Apologizing or even giving a free game is not enough. They need to get rid of the stupid always-on DRM. Single-Player must be viable offline.

#183 Posted by freakin9 (1102 posts) -

Processing that Large File is so much fun.

#184 Posted by BawlZINmotion (714 posts) -

I did this once with Diablo III, never again. EA lost $60 (plus DLC?) because of it. If this is what gaming is coming to, goodbye.

#185 Posted by Toothsaw (55 posts) -

Actually, these problems seem to plague still only US servers.

I played just 3-4 times in the last 5 days and I live in Italy.

First day (launch day here) I had some issues connecting, but managed to stay up for 3,5 hours.

The next day I couldn't connect.

Sunday and Monday nights I managed to connect at first try and played for about 2,5-3 hours each day, with no lost connection or queues.

Leaderboards and other stuff is disabled, but cheetah speed si working.

I coudn't say mine was a flawless experience, but havent had any serious issue with the game other than inability to play the second day.

What puzzles me is "More people played and played in ways we never saw in the beta." You stupid dumbasses! You created only THREE beta sessions and they were ONE-HOUR-LONG! Who the hell plays a game like SimCity for just ONE HOUR?? You really calculated server capacity base on 1-hour-long play sessions? No surprise your servers blew up the moment you released the game!

#186 Posted by Undeadpool (4908 posts) -

Maxis won't exist after a year, anyways. It matters not.

In other news: Maxis takes full responsibility for game they developed, internet pats it on the head and continues blaming EA.

#187 Posted by Emeritus (6 posts) -

SimCity 5 - Edit freeway anywhere even outside boundary, still saves and syncs!

http://www.youtube.com/watch?v=Bmce9oIxJag

EA full of shit? You bet.

#188 Posted by porjos (128 posts) -

An apology I can respect.

#189 Posted by o_Jack_Burton_o (2 posts) -

@scaramoosh: I can't stand people like you, "It is the fault of you the consumer for expecting a final working product as you were explicitly told you would receive from the company that made the product."

How about a new business model scaramoosh, One in which we the consumer gets to play the game on day one but the company producing it only gets paid for their product after it actually Fu#*ing works and is the final version of the product! That sounds a lot better than the current model of "Oh wow, our expectations of how many people would purchase our game day one was drastically exceeded, oh well, we have their money, so we can be smug as#holes and count on degenerate flaming fanboys to carry our rancid water and defend the debacle we and no one else created.

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