Not going to defend that email - but I'll bite. I'm still into SWTOR for many reasons. One, I like the crafting system with its element of randomness to the patterns obtained, makes it a bit exciting to try to find a pattern that will sell or that will suit a friend's playstyle.
Another, I like the PVP. Each of the three arenas has grown on me. They're nuanced and the terrain actually matters in terms of LoS and so on. Again, I like that there's randomness to the rewards, much more than the cold long grinding of tokens from WoW. Ilum on the other hand, not doing so well.
Also, I've gotten attached to each of the two characters I made, right out of the gate. I want to see their storyline, and I bet I'll want to see some for the other faction too. Character creation's got just enough options. I don't like it when a game has fifty sliders with 100 settings each; I remember trying in vain to make something that looked humanoid in Oblivion.
And last, I think the game has strong potential for the future. Don't get me wrong, I don't mean multi-millions of players potential - I mean the opposite of that. I think it may come to have a very good player base rather than a very big one. My favorite MMOs have always been smaller. To play in one long-term meant you relied on tight-knit guilds who were each individually hooked, rather than relying on the general gaming audience.
I think this game has a much better potential fanbase than Warhammer, Aion, or Rift, just because of its stronger IP. But it'll take plenty of effort to keep their attention.
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