Why can't I play?

#1 Edited by LiquidPrince (15950 posts) -

So just bought SWTOR for $15. I was under the impression that you got 30 days free. So I installed, updated with most recent patches and tried to launch game. It says that there is no active subscription tied to this account. I have already logged in and created all the info it needed. Why do I have to give a credit card or something if I have 30 days free, and soon it will become a free to play game...? There is an option marked "don't have an account? play free game now" below. If I choose that and then later play under subscription will I have to restart my character? This is the first time I'm ever playing an MMO...

EDIT: the play free button wants me to download the client again...

#2 Posted by august (3846 posts) -

What's your midichlorian count?

#3 Posted by The_Laughing_Man (13629 posts) -
@LiquidPrince said:

So just bought SWTOR for $15. I was under the impression that you got 30 days free. So I installed, updated with most recent patches and tried to launch game. It says that there is no active subscription tied to this account. I have already logged in and created all the info it needed. Why do I have to give a credit card or something if I have 30 days free, and soon it will become a free to play game...? There is an option marked "don't have an account? play free game now" below. If I choose that and then later play under subscription will I have to restart my character? This is the first time I'm ever playing an MMO...

You should have gotton a key to enter at the website. Did you enter it? 
#4 Posted by Terramagi (1159 posts) -

It's probably so they have something on file so they can start charging after the 30 days.

That said, my heart says EA.

#5 Posted by LiquidPrince (15950 posts) -

@The_Laughing_Man said:

@LiquidPrince said:

So just bought SWTOR for $15. I was under the impression that you got 30 days free. So I installed, updated with most recent patches and tried to launch game. It says that there is no active subscription tied to this account. I have already logged in and created all the info it needed. Why do I have to give a credit card or something if I have 30 days free, and soon it will become a free to play game...? There is an option marked "don't have an account? play free game now" below. If I choose that and then later play under subscription will I have to restart my character? This is the first time I'm ever playing an MMO...

You should have gotton a key to enter at the website. Did you enter it?

Yes. The site says I have 29 days left. But when I click on play it says, there are currently no active subscriptions on this account.

#6 Posted by CrazyBagMan (842 posts) -

You can't play because you're being weird about giving it your CC info. This isn't a new practice.

#7 Posted by LiquidPrince (15950 posts) -

@CrazyBagMan said:

You can't play because you're being weird about giving it your CC info. This isn't a new practice.

Why should I give my credit card info when it gives you 30 days free, and it will soon be free to play? Shouldn't it ask for the info after the free period is done...?

#8 Posted by The_Laughing_Man (13629 posts) -
@LiquidPrince said:

@CrazyBagMan said:

You can't play because you're being weird about giving it your CC info. This isn't a new practice.

Why should I give my credit card info when it gives you 30 days free, and it will soon be free to play? Shouldn't it ask for the info after the free period is done...?

That sounds right. Its standard for like 90% of MMOs 
#9 Posted by LiquidPrince (15950 posts) -

@The_Laughing_Man said:

@LiquidPrince said:

@CrazyBagMan said:

You can't play because you're being weird about giving it your CC info. This isn't a new practice.

Why should I give my credit card info when it gives you 30 days free, and it will soon be free to play? Shouldn't it ask for the info after the free period is done...?

That sounds right. Its standard for like 90% of MMOs

But one of the choices is to use a game time code instead of using a credit card, and the CD key counts as a game time code. But when I enter it, it says the code has already been used and that I have 29 days left....

#10 Posted by The_Laughing_Man (13629 posts) -
@LiquidPrince said:

@The_Laughing_Man said:

@LiquidPrince said:

@CrazyBagMan said:

You can't play because you're being weird about giving it your CC info. This isn't a new practice.

Why should I give my credit card info when it gives you 30 days free, and it will soon be free to play? Shouldn't it ask for the info after the free period is done...?

That sounds right. Its standard for like 90% of MMOs

But one of the choices is to use a game time code instead of using a credit card, and the CD key counts as a game time code. But when I enter it, it says the code has already been used and that I have 29 days left....

Then contact customer support. 
#11 Posted by Jrinswand (1709 posts) -

I'll tell you what I did. Maybe you did the same thing. I originally made an account during a free trial weekend, before the game allowed people to play for free up to level 15. When I found out that you could play up to level 15 for free, I decided to give it another shot but I couldn't play with my first account since they won't let you use an account that has already played once to level to 15 for free. I made a new account and didn't think anything of it. Well, after I leveled a couple of characters to 15, I decided that I wanted to purchase the full game. I bought the standard edition for $15, but I accidentally upgraded my first account, the one that doesn't have any of my characters on it.
 
I've contacted customer support numerous times but all they tell me is that they're "working on it." I swear, the customer service for SWTOR is fucking useless.

#12 Posted by ajamafalous (11999 posts) -
@The_Laughing_Man said:
@LiquidPrince said:

@CrazyBagMan said:

You can't play because you're being weird about giving it your CC info. This isn't a new practice.

Why should I give my credit card info when it gives you 30 days free, and it will soon be free to play? Shouldn't it ask for the info after the free period is done...?

That sounds right. Its standard for like 90% of MMOs 
It's actually not standard for most MMOs. They want a credit card so they can start charging when your free 30 days is up. 
 
In order to play, you can just give them a credit card and cancel the subscription before you're billed a month from now.
#13 Edited by Ares42 (2672 posts) -

Remember there was a lot of talking about this around launch too. For some reason they made it so you have to activate a full subscription to even be allowed to play. It's still completely possible to cancel it right after and never pay though, but I'm guessing it's just another marketing ploy to increase the retention rate. Can't remember the specifics, but seem to remember they did quite a few similar "tricks" to force people into subscribing or not cancelling. A story about unsub button missing during a critical period comes to mind.

#14 Posted by LiquidPrince (15950 posts) -

@ajamafalous: @Ares42:Does it completely delete/remove credit card history when you unsubscribe? I don't want my CC to be lingering in their databases.

#15 Edited by Ares42 (2672 posts) -

@LiquidPrince: Well, I can't say for sure ofc, but checking out my account there's no CC info saved for me to reuse at least. Think I might've gone back and deleted the entry myself though, can't quite remember.

#16 Posted by Terramagi (1159 posts) -

@LiquidPrince said:

@ajamafalous: @Ares42:Does it completely delete/remove credit card history when you unsubscribe? I don't want my CC to be lingering in their databases.

It's EA.

Most companies probably do, but... y'know, EA.

Make of that what you will.

#17 Posted by LiquidPrince (15950 posts) -

@Ares42: @Terramagi: So I just went to enter my card info, and it says that it's $14.99. Does that mean I will have the free month and then it will charge, or it's going to charge right this moment. The moment I'm asking all these questions, is I don't even know if I'm going to like this MMO game and the only reason I got it was to try it out at the cheap $15 price point. Paying another $15 upfront is not really what I wanted.

#18 Posted by Terramagi (1159 posts) -

@LiquidPrince said:

@Ares42: @Terramagi: So I just went to enter my card info, and it says that it's $14.99. Does that mean I will have the free month and then it will charge, or it's going to charge right this moment. The moment I'm asking all these questions, is I don't even know if I'm going to like this MMO game and the only reason I got it was to try it out at the cheap $15 price point. Paying another $15 upfront is not really what I wanted.

If it's ANYTHING like other MMOs, you will only be charged once your 30 days are up. You could remove the credit card info after 25 days or so (post-it note) and be totally fine.

But, again, I have a very low opinion of EA and Bioware.

#19 Posted by Ares42 (2672 posts) -

@LiquidPrince: As Terramagi said, it should not charge you before your free days are up. Looking at my own payment history it says my first charge was on Jan 21, which was one month after launch.

This edit will also create new pages on Giant Bomb for:

Beware, you are proposing to add brand new pages to the wiki along with your edits. Make sure this is what you intended. This will likely increase the time it takes for your changes to go live.

Comment and Save

Until you earn 1000 points all your submissions need to be vetted by other Giant Bomb users. This process takes no more than a few hours and we'll send you an email once approved.