I think there are two conversations going on here. The Carly/Doug moment is perhaps more shocking because it's more unexpected, and outside the tropes of what we expect from zombie fiction; Duck's death is much more in line with traditional zombie tropes, and plays into the general ideas of the genre more clearly. Would you be willing to kill some if they were a zombie? Okay. what is they were a child? Okay, what if they were your friends child? Okay, what if it was your child? These beats are part and partial for what the genre is known for, and so when people say that they weren't surprised or shocked that the Duck moment happens...yeah, it's a zombie story. It's likely going to go there, as part of the arc.
But as others have commented, that doesn't make the actual situation, if you consider the reality of it, completely fucked. It's easy to say that "Well he's a zombie, or near a zombie, thus not a person any more." because zombies are fictional. Any of us can easily say if their friends or loved ones ever became the walking dead that we'd do the right thing, turn the gun or axe or whatever on them and end their misery. But the reality of killing anyone, let alone someone you knew and loved, let alone YOUR CHILD is the one you have to kill? To have no emotion in that moment is the clinical definition of a sociopath. But as in most fiction, we are able to divorce ourselves from our waking, human emotions and see it as polygons and text. These aren't real people, no one is really dead, this is just a story. The fact that the Walking Dead bridged that gap for so many I think is just a testament to what an accomplishment it is in terms of interactive fiction.
I think the comparison to the Mordin moment, another one of the more emotional moments of 2012 for me, is an apt one, but because it illustrates another example of how fiction can bridge that gap. Mordin is a much beloved character, who you get to know over the span of two games. You spend hours talking with him, hearing him sing, learning about his life, joys and regrets. And then he has this moment when he has to make a fateful decision and you watch as it unfolds. And the price Mordin pays hits you harder than it would if it was a shapeless NPC (because that /is/ an option) because you love that character. The emotional investment the player has placed in the character elevates the moment beyond a trope, but into a genuinely emotional swell. It is the investment that you have as a player that gives the moment weight, and the thing that makes the Duck/Zombie Boy moment have weight in Walking Dead is (if) you care about Duck as a character, and then consider the fate of the attic boy fully. If you invest in the mindset of the individual you're playing through and as, you can discover that emotional weight; if you view the moments for their surface purpose as storytelling devices, they are going to carry on past you with little regard.
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