Due to a misunderstanding on Microsoft's part (mistaking a game-breaking bug for hacking), I've been banned from Xbox Live. Of course, since I haven't done anything wrong, and since I don't like the idea of companies having the right to essentially steal from innocent customers, I'm going to fight to get unbanned and possibly reimbursed my time lost. What are the odds that I'll actually win this fight, though? Is this some David vs Goliath situation where I'll need the power of God to help me out, or are Microsoft actually pretty understanding dudes who'll totally hear me out and recognize their mistake? I've never heard of anyone actually getting a ban revoked before, but Microsoft is run by humans, right? Compassionate human beings with real, living, beating hearts... right?