Xbox 360 Forum

So at around 5pm on Thursday I was just home from work, winding my daughter down from her day at childcare when I receive an email notification on my phone.  It was from EA Sports saying welcome to FIFA 11 Ultimate team.  I just thought 'whatever, they must be advertising since I have an EA account'.  Understand that I don't own FIFA 11, but I do have other EA games like NHL 11, Dead Space, etc. 
 
I didn't think much of the email until I went to play some NBA2k11 later that night.  The generic background popped up on the 360 and said that my account was invalid and I needed to recover my gamertag if I wanted to use it.  So I'm getting worried, especially since one of my friends had his account broken into and all of his info, points, and his gamertag were changed earlier in the week. 
 
As I wait for my GT to be recovered I log onto Xbox Live website.  My log in still worked, but I see I have only 20 MS Points.  I had about 1900 or so, which isn't a ton, but they were used by someone else regardless.  I check my purchase/download history and it shows that there were three purchases.  GOLD PACK, PREMIUM GOLD PACK, and GOLD PLAYERS PREMIUM.  Ahhh, now the email makes sense.  I have played with Hockey Ultimate Team in NHL11 so I now understood what these purchases were for. 
 
So it appears that someone got my login/pass for my live account.  Recovered to their console, played FIFA11(because it shows up on my played games), then purchased the three card packs.  I can only guess that they traded the cards to another account, or only the ones that are rare.  I bet if I put FIFA11 in I could see the remaining non-rare cards they left behind. 
 
On to my question,  has anyone had anything like this happen recently?  I just thought it was strange that a friend of mine and myself both had this happen recently.  The good part for me is that they didn't change my tag or password( which I have changed), but my buddy wasn't so lucky.

Scary.

To follow up: 
 
After calling the Support group back and giving them my two console ids and serials they were able to return my Live points.  I was still unable to connect correctly though, it gave me an error regarding billing.  I  emailed the support group and told them I still had limited access, they emailed back apologizing for not removing the suspension.  Now everything works correctly. 
 
Timeline from my ticket to resolution was about two weeks.

This has just happened to me, i had 2000+ MS points and someone spent it all on gold premium packs for Fifa 11. Im wondering, can Microsoft track these people or not? Such as see where the points were sent? I wanna get these people banned for life. I cant believe they would just take someone elses account like that. Makes me sick.

thats pretty rough, its goos that they got it sorted for you, i have known people that struggled in the early days to get accounts back and gave up in the end, deciding to get a new gamertag than go through the hassle

happened to me last week . $110 worth of xbox live points spent on "in-game consumables" in FIFA 2011. Contacted EA also since my password was changed also. The rep told me its a problem with the game, there is some way that someone can trick xbox and EA into gaining access to your accounts. I was told they have been trying to fix the problem for months, but it wont be a problem with FIFA 2012.  I'm still waiting a resolution.
 
I find it very concerning that someone can create a product I don't use that puts my account at risk.

This happened to me today! 10,000 microsoft points were purchased and another 6,000 got denied.  I changed my password to a multi-symbolic word with numbers right away.  i contacted xbox support and explained to them the problem and i got in touch with a specialist.  After 20 million questions  she said my claim was going to be overlooked by a team and should receive a response in 10-25 days >.>...  She said my account was going to be locked but so far it hasn't (wooo). On xbox dot com i have the gold and silver premium pack and gold players pack downloaded all together.  Damn companies make so much money from us and they don't do shit about the problems that happen seeing that this is about a month and a half after the initial one on this site reported.

Wow, that totally happened to me a little while ago. They were even playing FIFA 11, too!

I think the take-away is that people who play FIFA 11 are bad people.

@tsiro: I've never played FIFA 11 in my life on my account too :L

My brother had my CC on his console so I could buy him a game.

Well just recently he told me that someone had been able to access his account and buy a bunch of Fifa Card packs, then transfer them.

The transactions were for like 80$ in total; but were quickly reversed (unknown reasons). It was really weird how it all went down; Xbox Support did an investigation, not like they told us anything, but as far as I know some guy got away with getting some free cards...

The only thing I could think of; was to do that license thing where you get all the prior purchases from a consoleID to be flagged as re-downloadable; then I think that the "hacker" would be S-O-L on his cards, but that's just a guess.

@eatkill said:

The rep told me its a problem with the game ... it wont be a problem with FIFA 2012.

The rep told you wrong then, as the same just happened to me with someone using FIFA 2012... £50 GBP worth of points purchased using my card, then those along with another 3000 odd MSP's used to purchase "PREMIUM GOLD PACK"s.

MS have been emailed, now we shall see whether they actually do anything about it...

Did you follow any links in that email? Sounds like plain old phishing to me.

I thought I'd reply to this thread as the very same has happened to me just last night and I'm livid about it.

Firstly, it's most definitely not a phishing hack, I can say that categorically. How can I be so sure? Well...

I got 2 emails last night from MS thanking me for my 2 purchases of 5000 points (a total of £90). I've got used my account for months so I log on to find I need to do a password and a gamertag recovery. In my account I have circa 6200 MS points (I had previously had 890 left). While logged on, I'm booted and need to do a password and gamertag recovery again.

This time, fearing phishing, keylogging or a CCTV camera trained on my keyboard, I reset my password using the on-screen keyboard on my PC and change the method of password recovery to require a code sent via SMS to my phone. As soon as I recover my gamertag to my console for a second time, I then changed the password AGAIN via the XBox. Assuming my account to be secure, I go to bed planning to call Microsoft in the morning.

I awake to day to find my Password and Gamertag need to be recovered AGAIN! I get into my account to find a lonely 10 MS points, a bunch of Fifa 12 content (again, I don't own any Fifa game) and 2 new achievements for Fifa 12. Big effing whoop.

My account is now locked and under investigation. My bank will allow me to dispute the charges when they show up on my account (as the purchases were on a Sunday night, it'll take 2 to 3 days). But it's the blasé attitude of Microsoft who when I started to get irate about being £90 out of pocket until they sort their investigation out and pointing out I'd done everything I could to protect my account details, the supervisor got defensive and told me "Excuse me sir, but our servers have not been hacked!". I pointed out that I had never once said that they had been, but there was quite obviously a widely known exploit being used in order to hijack people accounts and steal money from their bank accounts in order to gain some uber-rare digital P.O.S.

So, now I wait for them to complete their investigation and I'll see what I can do after that. After all, what's to say that as soon as they hand me my account back, the very same thing won't happen again immediately?

P*ssed off with Microsoft & EA, quite frankly.