My Xbox Live/Windows Live account was recently hacked and a large amount of points purchased with my credit card. I have a friend who had the same thing happen to him last week and I have talked to three other people who have had this happen recently too. With the PSN hacked and personal information leaked, it makes me wonder if the Xbox Live service has been compromised too. Yet I have seen no news outlet or Microsoft say anything about this. Has anyone here on GB been hacked? I would like to figure out if this is just a small group of people hit or if this is a major problem. If you have had your Xbox Live account hacked let us know here and if this is a big deal maybe GB will help us investigate further.

SkyNet is moving on from Sony! PANIC!!!

You would probably get more info on the xbox.com forums.

I haven't had it happen to me or heard of it happening to anyone else. Sucks that happened to you though.

" My Xbox Live/Windows Live account was recently hacked and a large amount of points purchased with my credit card. I have a friend who had the same thing happen to him last week and I have talked to three other people who have had this happen recently too. With the PSN hacked and personal information leaked, it makes me wonder if the Xbox Live service has been compromised too. Yet I have seen no news outlet or Microsoft say anything about this. Has anyone here on GB been hacked? I would like to figure out if this is just a small group of people hit or if this is a major problem. If you have had your Xbox Live account hacked let us know here and if this is a big deal maybe GB will help us investigate further. "

[in my best junior high voice]

Asttuuuuupppiiiidddd!!!!!

" @m0nk3y80y: Glad to say I never used my card on XBLA, and after the PSN debacle probably never will. My advice is from now on buy point cards instead. You'll probably save money in the process. "

It surely is virtual  Armageddon if its true. 

Hey, same thing happened to me! I've been looking to see if it happened to anyone else. They bought 10,000 points and bought a bunch of something called a " PREMIUM GOLD PACK " and " GOLD PLAYERS PREMIUM."

I woke up this morning and checked my email and saw a bunch of points notification emails. Really mad, but what're you gonna do? They took my account for 7 days while they look into the fraud. I just hope I get my money back.

Wow, this sounds serious. 

The only thing compromised is your shitty password or security question or w/e.

The only thing compromised is your shitty password or security question or w/e.

 Long time member, first post!!!
 
Search for "Microsoft Points" on Tradetang.com
 
What these guys do is steal accounts then use the card to buy a large amount of points on a new silver account. They sell the silver account to people on this website for a discount. I have come across plenty of people on the net who buy these accounts for as low as £6 with 10,000 points on them. Most people dont know that they have been purchased with a stolen card however and simply think they are getting a great deal. I purchased one until I realized it had some random persons billing information on it and stopped using the account immediately...
 
Microsoft dont seem to want to do anything about it - if they find out they wipe the account clean of points but nobody gets prosecuted. It has been going on for years.

@RoachycaL: Wow.. Do you know how they manage to steal people's accounts? Keyloggers?

My Xbox Live/Windows Live account was recently hacked and a large amount of points purchased with my credit card. I have a friend who had the same thing happen to him last week and I have talked to three other people who have had this happen recently too. With the PSN hacked and personal information leaked, it makes me wonder if the Xbox Live service has been compromised too. Yet I have seen no news outlet or Microsoft say anything about this. Has anyone here on GB been hacked? I would like to figure out if this is just a small group of people hit or if this is a major problem. If you have had your Xbox Live account hacked let us know here and if this is a big deal maybe GB will help us investigate further.

Hacked accounts are not the same as hacked servers.
 
Well, I'd never usw my credit card with an XBL account ... heard many bad things and it's not that inconvienient to buy points and memberships somewhere else.

It's probably all Hotmail's fault. Virtually everyone I know's Hotmail has been invaded over the past few years, mine included.

@Stefanten said:

@RoachycaL: Wow.. Do you know how they manage to steal people's accounts? Keyloggers?

Social engineering. Calling up some call center in India and saying that you forgot your password. That's all it is.

@Ocean_H: Although I can think of much one could do with what brand of credit card I have, I hope you'll understand if I'm weary of handing out personal info.   Also, It has been nearly a month and this has not been cleared up. I have talk to Microsoft every week and generally the same answer, the department that handles compromised accounts is backed up and that my case is still pending investigation. To me this means two things: First, that lots of xbox live accounts have been hacked and secondly, xbox accounts are too damn easy to hack. This is just speculation, but that's all I can do right now, and thus why I reached out to the GB community.   Worst of all, my account has been suspended till the investigation is over, so I'm locked out of a service I pay for because of some asshole with too much time on his hands.

This is why I don't have a card associated with my account. Amazon sells codes for points and live subscriptions which you can then just copy and paste on xbox.com. It's another 2 minutes of effort but often cheaper (even if only 20 cents or so) and you won't run into this situation.

 Long time member, first post!!! Search for "Microsoft Points" on Tradetang.com  What these guys do is steal accounts then use the card to buy a large amount of points on a new silver account. They sell the silver account to people on this website for a discount. I have come across plenty of people on the net who buy these accounts for as low as £6 with 10,000 points on them. Most people dont know that they have been purchased with a stolen card however and simply think they are getting a great deal. I purchased one until I realized it had some random persons billing information on it and stopped using the account immediately... Microsoft dont seem to want to do anything about it - if they find out they wipe the account clean of points but nobody gets prosecuted. It has been going on for years.

@RoachycaL said:

 Long time member, first post!!! Search for "Microsoft Points" on Tradetang.com  What these guys do is steal accounts then use the card to buy a large amount of points on a new silver account. They sell the silver account to people on this website for a discount. I have come across plenty of people on the net who buy these accounts for as low as £6 with 10,000 points on them. Most people dont know that they have been purchased with a stolen card however and simply think they are getting a great deal. I purchased one until I realized it had some random persons billing information on it and stopped using the account immediately... Microsoft dont seem to want to do anything about it - if they find out they wipe the account clean of points but nobody gets prosecuted. It has been going on for years.

Someone told me that, but they were spending the points they bought on these FIFA things.  Although I guess maybe they were planning on selling the stuff they bought?

Well, my issue is resolved now.
 
It wasn't the best customer experience I've had though. So the basic timeline is three weeks ago I called and they said that it'd be resolved in 7-10 business days, so about two weeks. They called me about five days later, but they just wanted to confirm my account information (my credit card is under my real name and my account is under a nickname so they were confused). They said that they'd be back in touch with me by the end of the day.
 
That was a little over two weeks ago without any contact.
 
Just today I called and asked for an update and they said the investigation was closed and my account is back online. So I said "that's great... but what about the money?" Then I got put on hold and he came back and let me know they determined that the charges were made when the account was not under my control and the funds will be back in my account in five business days (which isn't unexpected; these transactions can take time). But for my trouble they gave me a one month extension on my XBL! Hooray! Wait, actually I mean "well I hope so since I was suspended for a month during the longest investigation ever." They also credited me an astounding 360 points for my trouble.
 
So new topic: what can I buy for 360 points?