Xbone multi-player games don't work at night

#1 Edited by Mustainium (67 posts) -

Bizarre issue, but early today I played Titanfall for a few hours and it was running perfectly.

Now that I'm back from work, I wanted to play a couple of matches, but I'm just getting an insane amount of lag, with constant server disconnects. Also tried Garden Warfare, but that wasn't working too well either.

It has to be something wrong with the Xbone because I'm playing BF4 on the PS4 as I type this and it's "fine" (as fine as BF4 can possibly be).

Anyone know what can possibly be causing this?

#2 Posted by ez123 (1956 posts) -

Someone's porning it up at night.

#3 Edited by MB (12280 posts) -

It could be any number of things. It's hard to say without more information and troubleshooting.

The first thing that comes to mind is that if you're using WiFi, the band may be more congested at night when more people are using it compared to during the day. Another possibility, although maybe not as likely, is that you are running into some NAT issues and your router will need to have the correct port triggering or port forwarding configured in order for your Xbox to communicate with Live properly. Even less likely is that the problem is lies with your ISP, but it's possible.

First thing first though, I recommend power cycling all of your networking equipment and then seeing how it works afterward.

Moderator
#4 Posted by notnert427 (229 posts) -

I have not run into this issue. Quite the contrary, actually. There are so many variables when it comes to this sort of thing, though. I hope you get it resolved.

#5 Posted by BIGJEFFREY (4971 posts) -

Check nat

Online
#6 Posted by Mustainium (67 posts) -

@mb said:

The first thing that comes to mind is that if you're using WiFi, the band may be more congested at night when more people are using it compared to during the day. Another possibility, although maybe not as likely, is that you are running into some NAT issues and your router will need to have the correct port triggering or port forwarding configured in order for your Xbox to communicate with Live properly. Even less likely is that the problem is lies with your ISP, but it's possible.

First thing first though, I recommend power cycling all of your networking equipment and then seeing how it works afterward.

Could be that, but I'm not sure since my PS4 seems to work just fine around this time.

Check nat

Open NAT with 100% signal strength.

#7 Posted by MB (12280 posts) -

@mustainium: Is there any way you can do some more troubleshooting? Try a wired connection if you can, let's at least eliminate some of the possibilities and start narrowing things down a bit.

Moderator
#8 Posted by Garfield518 (404 posts) -

Do you have cable internet?

If so, you may have shared bandwidth with others near your location.

#9 Edited by NeoZeon (177 posts) -

I'm having a similar issue actually. My X1 (which is an MS repaired unit; my launch one broke) refuses to load anything other than the main screen that shows what's in the drive and the most recently used apps. No pins to the left, no marketplace to the right, no nothing. As an added bonus it likes to lock me in a strict NAT type. I change it back to open and then when I turn it back on it is right back to strict again. Titanfall was lag central but non gaming stuff, like Netflix, worked fine.

I'm going to have to try and fiddle with the router I guess. I'm hoping that gets it going again since my PS4 and PC have no problems. If that has any effect I'll update this to maybe point you in a more helpful direction. Good luck.

#11 Edited by MB (12280 posts) -

@neozeon: I'm not sure what you were changing, but the NAT type on your Xbox One network settings page is only reporting the status of communication between the console and Live. Any changes will have to be done at the router level.

Moderator
#12 Edited by Mustainium (67 posts) -

@mb said:

@mustainium: Is there any way you can do some more troubleshooting? Try a wired connection if you can, let's at least eliminate some of the possibilities and start narrowing things down a bit.

Unfortunately, I can't since the router is in my parent's room. It's only like three feet away from mine, but running a wired connection would result in a cavalcade of wires all over the place.

I will try a "test" of sorts and see how Titanfall runs while I have a torrent running. I recall doing the same with my PS4 and it didn't seem to interrupt my game session at all.

#13 Posted by Mustainium (67 posts) -

Well tried some online stuff while my computer was downloading some stuff.

Titanfall worked decently enough. I only had two bars of in-game signal, but aside from the occasional "reconnecting to server" message, it seemed okay.

Vita-PS4 remote play worked fairly well. Even when other people in my house were using it. Also tried Ghosts on PS4 and it seemed fine, though not as smooth as it usually is.

I'll try Titanfall again tonight and see if it really is some type of odd issue caused by the time of day.

#14 Edited by NeoZeon (177 posts) -

@mb: According to MS, after the X1 does a network test, all you have to do is hit a few buttons at once and it attempts to reset the NAT for you.

It sounds ridiculous, I know, but it did get my nat back to open those few times. It didn't matter much since it would default back to a strict setting whenever I turned the system back on, but it did work at that moment at least.

I believe the "command" was to hold all shoulder buttons at once for a few seconds.

Realistically I expect that it just tells the Xbox to try again and maybe I just got lucky.

You're right though, the problem hasn't permanently gone away so it's time to dance with the router...something I had hoped to avoid having to do again.

#15 Posted by MB (12280 posts) -

@mustainium: I really don't think time of day is the primary cause of something like this. Maybe secondary or tertiary at best. There are so many factors that can cause or contribute to these types of problems, just be careful of confirmation bias when doing your troubleshooting. Time of day could be, and most likely is, coincidental.

It could be internal or external network congestion related to heavier traffic at night, but it's not night time itself that would be causing the problem. Without physical access to that router or the ability and knowledge to change it's settings, I'm afraid there isn't too much more you can do.

Moderator
#16 Posted by flameboy84 (174 posts) -

@mb said:

@neozeon: I'm not sure what you were changing, but the NAT type on your Xbox One network settings page is only reporting the status of communication between the console and Live. Any changes will have to be done at the router level.

I don't think is 100% accurate mine frequently changes from moderate-strict and I haven't touched the router settings for years....

#17 Posted by MB (12280 posts) -

@mb said:

@neozeon: I'm not sure what you were changing, but the NAT type on your Xbox One network settings page is only reporting the status of communication between the console and Live. Any changes will have to be done at the router level.

I don't think is 100% accurate mine frequently changes from moderate-strict and I haven't touched the router settings for years....

Then you've got uPNP enabled on your router which allows devices to open ports when needed, or something else going on.

Game consoles cannot magically change a router's configuration, it just doesn't work that way. I don't want to sound like a jerk, but please do a little research and learn how this stuff works before you do things like say "I don't think that is 100% accurate." It's confusing for others who may see this topic in the future.

The place to start learning is the Xbox One Network Ports page, then it will probably be on to either the manufacturer of your router or some tutorial site that shows you how to configure your router properly.

Moderator
#18 Posted by NeoZeon (177 posts) -

@mb:

Eventually I started screwing with the router, as I had hoped to avoid, and did the open ports dance. It started working again and it appears to be smooth sailing for now, which is good. How else can I get my butt kicked in Killer Instinct if I can't join a game?

It mainly annoyed me only because the first X1 I had had no NAT problems but then the replacement (a MS refurbished unit) started losing open status randomly. Maybe a conflict with the router and the new IP address? I don't know...

In any case, opening the ports using the numbers MS recommended under their support page AND selecting "Clear" under the "Alternate MAC Address" option finally got it back where I wanted it to be.

To be completely clear, only opening the proper ports on my router did not fix the problem. I also had to do the following after changing the ports in order to get my system back into Open NAT status:

Network Settings > Advanced Settings > Alternate MAC Address > Clear > Restart

Then it worked fine. Hopefully just opening the ports will work for you folks.

#19 Posted by MB (12280 posts) -

Wow, what a saga. Glad you finally got it resolved. I wonder if the refurb unit you got had a different MAC set up by the previous owner for PPPOE or something and then it was never cleared by MS? Anyway, at least it's working now.

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