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GameStop Refuses to Sell Console Bundles That Include Digital Copies of Games

This feels like a desperate move to keep consumers in the retailer's "trade-in" ecosystem.

The one thing I'll miss about physical discs are the rad fake covers that GameStop employees make when they're bored.
The one thing I'll miss about physical discs are the rad fake covers that GameStop employees make when they're bored.

Over the last few years, we've seen the return of the classic "pack-in" console bundle, featuring both a game system and a game to play once you get it home. If you check major retailers like Amazon, Best Buy, GameStop or Target, not only will you find a wide selection of bundles, you'll actually have a hard time finding a brand new console that doesn't have a game packed in with it. And in almost all of these cases, the game promised on the front of the box is actually a card with a download code printed on it. Almost.

During a recent earnings report conference call, GameStop executives outlined their decision to move away from "digital" bundles and highlighted their recent effort to provide "physical" bundles instead. This new strategy went into effect just last month, with the release of Madden NFL 16. While other stores sold Xbox One and Playstation 4 bundles featuring digital copies of the football game, GameStop "worked with Sony, Microsoft, and EA" to reach an arrangement for the retailer to provide a physical copy with any new console purchased. This isn't just a little experiment either. GameStop COO Tony Bartel explained that if Sony and Microsoft continue to release digital bundles, GameStop will turn to "third party" physical-bundles. This could mean that they'll work out a deal with a major publisher like EA or Ubisoft to include a free physical copy of a recent release.

Why do this? Well, the gut reaction is to point out that GameStop wants people buying physical discs because you can't buy digital games directly from them. But it's actually a little more complicated than that. It’s not just that GameStop's executives want you to come into the store to buy new games—the profit margins on new games haven’t ever been the driving force for the retailer's business model. Instead, it’s about making sure that there are used, physical copies remaining in circulation. As Sam Materra points out over on The Motley Fool:

It's ... not possible to trade in or resell digital games, which poses a big challenge to GameStop's used games business. Last quarter, used games generated about one-third of GameStop's revenue and nearly 45% of its gross profit. Digital bundles reduce the number of available game discs in circulation, limiting GameStop's ability to resell them.

GameStop's business model has always been about selling a game to a consumer for $60, buying it back from them for a pittance, and then selling it to a second consumer for $50 (and then repeating that process over and over again). This worked for years, but now GameStop is facing a digital world, one where publishers (including EA) report that around 20% of all console games sold are done so digitally.

While this might be the logical move for GameStop, it really just makes me feel like they're flailing in the face of inevitability. It's a bad look. This strategy might keep some key physical discs in circulation for a bit, but the company needs to figure out a better way to remain relevant as more and more buy their games without ever leaving the house.

242 Comments

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frytup

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Maybe twice a year I want a physical console title on release day. In that situation, Gamestop is cheaper for me than Amazon. Other than that, they're kinda useless.

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deactivated-5909e94ba2838

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People are calling for gamestop to adapt or evolve but they have no real options outside of delaying the inevitable.

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GaspoweR

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That Saints Row 2 box art made me chuckle so hard. Thanks @austin_walker.

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charlie_victor_bravo

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@younglink: Yes, but you can also lend, sell or trade that "useless" disc if you want to without major hassle. Physical media is far better for consumer rights point of view.

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Sdoots

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Dude fuck that

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bpcupid

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Austin has nailed it - Actions like this to fight against the console manufacturers only gives them an excuse to rush the digital age along. If the retailers are just going to misbehave then why continue to support them? A few months of new lowered digital RRP's and some heavy marketing - could cause some serious damage to these desperate fools.

Sure - they are still important to Mum's and Dads who don't know what to buy... but the only reason I still buy discs is for the £20 saving. Retailers need to offer something unique and quick.

Can't wait until the days you only order discs as a 'special edition'... maybe then special edition will gain back some meaning.

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mrblobby64

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Edited By mrblobby64

I live in an area where the bandwith is a relative nightmare (the fastest download speed I've ever gotten here is about 300kB/s, compared to the ~10 MB/s of friends in a nearby city) and no ISPs seem to be looking to improve it here any time soon. Cos of this I'm actually really anxious about this all-digital stuff, and its why I've not really bought into the current gen too. It's generally quicker for me to walk to a shop and buy a game than to download it, and with the whole day-one patch scariness going on it just comes across to me like It'll be a couple days at the very least before I can play the game I bought, digital or physical.

The all-digital lifestyle sounds great until you find yourself in a region that can't support it. Also I like cases and box art I dno.

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rollingzeppelin

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Why would you go to a brick and mortar store to buy a digital game anyway?

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Chillicothe

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I usually slag on GS, but the enemy of my enemy is my friend so in the interest of not having a silly code sitting in the spacious corner of that box, good thing.

Also, I like the silly pictures you pick for these articles.

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IamTerics

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I'm actually pretty cool with them doing this. I mean, its not like I'm constantly buying consoles and there are still a good amount of bundles with physical games. I imagine the returns on this are pretty low. They still sell PSN cards and junk and its not really stopping online sales. Its a weird move that I can't really complain about.

I got my PS4 about a month ago off Amazon and it came with the digital Last of Us and a physical Madden 16 as a free bonus thing also. Luckily I had just upgraded my internet but I'd hate to be in the situation where you only had DSL. Those games are big and that hard drive gets small real fast. All digital future aint here yet.

P.S. I appreciate this being filed under capitalism

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ArbitraryWater

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Even as someone who generally prefers a physical disk over a digital copy, I am all for the slow, torturous decline of GameStop into complete irrelevance.

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mtfikhan

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Austin Austin Austin. Also, I don't know. As someone who usually does not have good internet, the current "ecosystems" aren't helping me in any shape or form. So the longer I can just put a disc in a console and play( without excessive patching) things will be good.

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Wraithtek

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Edited By Wraithtek

I forgot to mention in my first comment: Nobody else is offering console+game bundles, with a physical disc, on a regular basis anymore. At least not if you're looking at a PS4 or Xbox One.

Around the holidays, you might see retailers cobble together a console + controller + game, shrinkwrapped or rubber banded together. But those are never a great deal. Not the same as getting a free ~$60 game.

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isawachuck

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I haven't bought from GS / EB in like 8-10 years and I am never going back.

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Wraithtek

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Edited By Wraithtek
@bpcupid said:

Can't wait until the days you only order discs as a 'special edition'... maybe then special edition will gain back some meaning.

Destiny 2: Vinyl Edition

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gwumbo

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Edited By gwumbo

You know, you really have to wonder -- how diverse are the offerings in physical copies? Does having a few million more Madden '16 in circulation really prop up their used game offerings? I guess GameStop will have an endless supply of a handful of titles.

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FightMeNerd

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Edited By FightMeNerd

@austin_walker

You can sell the game back to gamestop (First month release of a $60 game trade in comes out to $40 trade in credit. $44 with the card bonus. Not to mention it removes the tax of that amount)

Most bundles are with new releases. Meaning if you don't care about the game but want a game with your console then $40 can be used towards another game that you actually want.

Not that gamestop is a good company or even that I think they will succeed in the long run but yeah figured that this seems to be a very specific situation where this is a positive for both gamestop and consumers.

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stretchngrowl

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Haven't stepped foot in a Gamestop in over a year and can't say that I've missed it. Having been a former employee and lucky enough to have awesome coworkers, I do have fond memories of Gamestop, but being on the other end of those transactions are not fondly remembered.

As for alternatives, the Best Buy Gamer's Club thing has been pretty great to me for my need to buy plastic circles and easy to swallow cartridges, in the confines of a store. Don't get me wrong, the Best Buy in my area could change its name to Misery Goods and I'd be none the wiser, but 20% off of new stuff...have a hard time frowning at that.

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fuzzyset

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Edited By fuzzyset

Here I am thinking Gamestop is doing something decent because they want to give you something physical that has value and can be re-sold. You know, the stuff everyone complained about 2 years ago?

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Shindig

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For those wanting all-digital:

If we ever get that far the platform owners have no incentive to cut prices on titles as they will have no competition or incentive to do so.

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deactivated-5ba16609964d9

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I always get my used games from mom and pop game stores. The prices are usually lower and I feel good about not supporting a major corporation with dubious practices.

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brads_beard

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What a stupid, anti-consumer slant you put on this Austin. As someone who owns a large collection of games, I almost never trade stuff in. But I like owning a physical copy because I can lend a game to a friend, and if I ever decide to sell it, I can recoup some of my investment (or even make money down the road, as several games I own are now worth more than I paid for them). I can't do that with a digital download. And what happens when a service ends, or a game download is tied to a specific console like Nintendo has been doing?

I hope more retailers push back against digital code pack-ins. I feel like most of us would prefer having a physical copy for the reasons I stated, and this notion that all-digital is an inevitability is nauseating to me. (By the way, I can buy physical copies of games without ever leaving the house, often with free delivery, through Amazon thank you very much -- there is very little reason to go digital)

Gamestop's entire shitty business model is anti consumer.

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AMyggen

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Edited By AMyggen

@shindig: Steam has proven that a near-monopoly can have a big incentive to cutting prices and having sales: to earn more money. Sony and MS are behind the times in that regard, but we'll get there. There's nothing in the digital model that should mean that the games should be all that more expensive, rather the opposite in fact.

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baltimore

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Edited By baltimore

1) Millions of people rely on trades and used games to play. They can't afford all new games all the time.

2) Unless the console makers get their acts together we won't be ready for the 'digital future' any time soon. Sorry, but waiting 30 hours for my PS4 to download one very large AAA game is NOT my idea of a good customer experience.

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SethMode

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Edited By SethMode

@plasticpals: No thanks. I prefer the space saved to the physical disc. And sure, you can get a copy of a game delivered right to your door...in most cases no sooner than 24 hours though. I bought and played the Witcher 3 in a single evening without getting up from my couch. I win this laziness-off.

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Homelessbird

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@fuzzyset: It ends up that a lot of people do want a physical disk, yeah. But I seriously doubt that Gamespot is doing this because they suddenly decided to be "decent" to their customers.

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mashzapotato

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@shindig said:

For those wanting all-digital:

If we ever get that far the platform owners have no incentive to cut prices on titles as they will have no competition or incentive to do so.

If steam sales have done anything they've proven that line of reasoning doesn't hold water.

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AMyggen

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What a stupid, anti-consumer slant you put on this Austin. As someone who owns a large collection of games, I almost never trade stuff in. But I like owning a physical copy because I can lend a game to a friend, and if I ever decide to sell it, I can recoup some of my investment (or even make money down the road, as several games I own are now worth more than I paid for them). I can't do that with a digital download. And what happens when a service ends, or a game download is tied to a specific console like Nintendo has been doing?

I hope more retailers push back against digital code pack-ins. I feel like most of us would prefer having a physical copy for the reasons I stated, and this notion that all-digital is an inevitability is nauseating to me. (By the way, I can buy physical copies of games without ever leaving the house, often with free delivery, through Amazon thank you very much -- there is very little reason to go digital)

Of course all digital with a niche physical market is inevitable. That's where literally all other entertainment mediums are going or have gone (music, movies, books). There's nothing to games that should mean that that won't be the case here too, PC is already pretty much there.

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bpcupid

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@shindig: Until people stop buying as many games because they cost too much... digital is currently 30% more expensive than a brand new copy of a game, and Physical isn't going anywhere unless this changes. Sony/microsoft still have to answer to the publishers... and they expect VOLUME.

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Shindig

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@shindig said:

For those wanting all-digital:

If we ever get that far the platform owners have no incentive to cut prices on titles as they will have no competition or incentive to do so.

If steam sales have done anything they've proven that line of reasoning doesn't hold water.

Steam's a different animal. Where do you go for digital versions of console games right now? PSN & Xbox Live.

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brads_beard

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@shindig said:

For those wanting all-digital:

If we ever get that far the platform owners have no incentive to cut prices on titles as they will have no competition or incentive to do so.

Steam games go on sale all the time and often at extreme discount so i gotta say that seems incredibly wrong

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Slanderer

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It's a shame that Microsoft was forced to go back on their original licensing scheme. Being able to buy a physical disk with a digital license would have solved the problem of people without broadband.

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mattdragn

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Sweet article Austin!

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brads_beard

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Edited By brads_beard

@shindig said:
@mashzapotato said:
@shindig said:

For those wanting all-digital:

If we ever get that far the platform owners have no incentive to cut prices on titles as they will have no competition or incentive to do so.

If steam sales have done anything they've proven that line of reasoning doesn't hold water.

Steam's a different animal. Where do you go for digital versions of console games right now? PSN & Xbox Live.

Which also have sales going on every week

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deactivated-5fc86d541ecee

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@shindig said:
@mashzapotato said:
@shindig said:

For those wanting all-digital:

If we ever get that far the platform owners have no incentive to cut prices on titles as they will have no competition or incentive to do so.

If steam sales have done anything they've proven that line of reasoning doesn't hold water.

Steam's a different animal. Where do you go for digital versions of console games right now? PSN & Xbox Live.

Or Amazon or Game Stop or Best Buy

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Shindig

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Yeah, if you're prepared never to buy a new release ever again.

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AMyggen

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Edited By AMyggen

@shindig said:
@mashzapotato said:
@shindig said:

For those wanting all-digital:

If we ever get that far the platform owners have no incentive to cut prices on titles as they will have no competition or incentive to do so.

If steam sales have done anything they've proven that line of reasoning doesn't hold water.

Steam's a different animal. Where do you go for digital versions of console games right now? PSN & Xbox Live.

But Steam has never done those sales because of their competition. When Steam really started doing those kind of sales Valve virtually had no competition that mattered. Even now it's so dominating that it doesn't really have to worry much about GOG or any other competition, and is doing what it's doing to get more money. If Sony and MS are ever gonna get their digital future their pricing system will have to get a lot more flexible, and there's no reason to think they won't ever get there. You also have to remember that they compete with each other and sell mostly the same games, so there's competition between platforms for people who own both.

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brads_beard

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Edited By brads_beard

@shindig said:

Yeah, if you're prepared never to buy a new release ever again.

If you only want to buy games on sale then you're probably not getting a whole lot of new releases. Amazon sometimes knocks 5 bucks off i guess.

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mashzapotato

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Edited By mashzapotato

@amyggen said:
@shindig said:
@mashzapotato said:
@shindig said:

For those wanting all-digital:

If we ever get that far the platform owners have no incentive to cut prices on titles as they will have no competition or incentive to do so.

If steam sales have done anything they've proven that line of reasoning doesn't hold water.

Steam's a different animal. Where do you go for digital versions of console games right now? PSN & Xbox Live.

But Steam has never done those sales because of their competition. When Steam really started doing those kind of sales Valve virtually had no competition that mattered. Even now it's so dominating that it doesn't really have to worry much about GOG or any other competition, and is doing what it's doing to get more money.

The line of reasoning steam is banking on isn't competition. Its that there are a lot of people who might make an impulse purchase of 5 bucks on something they would never buy at full price. And it works.

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Chaoticarsonist

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Edited By Chaoticarsonist

Still love Gamestop for its extremely exploitable return policy on used games. Buy a game, play it, return it within 7 days for a full refund.

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Shindig

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@shindig said:

Yeah, if you're prepared never to buy a new release ever again.

If you only want to buy games on sale then you're probably not getting a whole lot of new releases. Amazon sometimes knocks 5 bucks off i guess.

I've found loyalty cards take the edge off in a huge way. Retail's a lifeline for me. I just don't see PSN and Live putting the work in to make a digital future worth it.

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HitNRun

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Edited By HitNRun

Let me put this as nicely as I can: both sides of this argument are dumb.

http://product.half.ebay.com/Madden-NFL-16-Sony-PlayStation-4-2015/214705122&tg=info

http://product.half.ebay.com/Diablo-III-Reaper-of-Souls-Ultimate-Evil-Edition-Sony-PlayStation-4-2014/194654647&tg=info

Some people cannot afford to buy unused games. Nobody (before Steam sales, anyway) could *ever* afford to buy unused games all the time. There is nothing wrong with these people.

However, you should not be going into Gamestop for any reason. You should be paying half (or getting double for your sales) on the Internet. You should be paid for your sales in real money, not store credit, and you should not be harassed about pre-orders and membership clubs.

Cut out the middle-man.

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deactivated-64bc6edfbd9ee

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Everyone made such a fuss when XBOX One was going to be all digital. Now that GS is pushing for physical games, the pendulum has swung the other way.

The fact is, no company truly does anything "for the customer". It's always about the bottom line and doing business or increasing business. But since it's Gamestop, the EA situation from 2013 comes to mind (no matter what they do, it's obviously bad/evil). Personally, after the PT fiasco I buy anything worth getting physically unless it's a drastic deal (70%+) or I have to. I think people just have a massive hate boner for Gamestop.

It's about doing your damn homework. Game's missing the manual and is scratched? Then don't buy it! I've bought hundreds of used games from everywhere, and I've had Amazon damage games due to poor packing, Best Buy waste my time because the store doesn't know what they have in stock, and Target runs sales of $5 off a game that released in 2012. And, if you want a copy of a rare retro game, well enjoy a hike up worse than gamestop (seriously, a SNES copy of Chrono Trigger runs $90 anywhere these days...). People are mad because they act like any pawn shop (buy game for 50% value, and sell it for 100%). That's....pretty much how the second hand market tends to go. The used game/card shops do the same thing (I used to play MtG).

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chilipeppersman

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@chaoticarsonist: ill have to do that with bloodborne, only game in my wishlist im really unsure about, im not good with souls-esque games

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colourful_hippie

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Gamestop will go the way of Radioshack eventually or at least turn into something unrecognizable which they are on the way of doing with their whole phones/tablets reselling business

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deactivated-61356eb4a76c8

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Oh man that Saints Row 2 cover is great.

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Lurkero

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Edited By Lurkero

Gamestop execs are still thinking this way? They have to know that digital games will increasingly be a part of the video game marketplace. Gamestop has every right to exclude such products from their stores, but I would not recommend it.

I always thought that Gamestop would evolve to become an all inclusive 'game' store. That means supporting role-playing, board games, video games, and all associated products. Even today there seem to be more toys to life products consuming shelf space than actual games. I do not think that a dedicated video game retailer will be necessary in another 10 years, maybe 5 if the market shifts enough after Nintendo's new console.

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deactivated-5d000a93730da

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Guess where people will also NOT buy Consoles from

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Hunter5024

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Edited By Hunter5024

I'd rather have the disc.

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ClairvoyantVibrations

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I like disks.

That is all.