Giant Bomb News


Good News: PSN Back (Maybe) Within a Week, Bad News: Everything Else [Updated]

Sony confirms personal information obtained by outside party. That's fantastic.

No Caption Provided
Update 3: Valve has just told me that anyone who connected their PlayStation Network account to Steam via Portal 2 should not be worried, either. 

"Steam has nothing to do with the PSN outage," said the company in the statement.

Update 2: Regarding rumors Sony may have notified banks days ahead of disclosing today's revelations to the public, I have since contacted customer service representatives at both Bank of America and Chase. I personally have accounts at both financial firms and the representatives claimed to have received no information from Sony about a mass breach of credit information.

Update:  For those who were asking, Sony has just confirmed to me there is currently no way to determine what password you were/are using on PSN. If you're worried at all, you should probably change your password used across the Internet.

Some users have suggested counting the number of "stars" in your saved password as a way to help determine what password you may have been using to access PSN. It's a start.


Sony has been frustratingly quiet about the problems afflicting PlayStation Network since the downtime started last week. Who caused the issue in the first place? When will the service be back online? More importantly, has the disruption opened up my personal information to the intruders?

One, Sony isn't talking specifics, with the latest update on the PlayStation Blog from senior director of corporate communications and social media Patrick Seybold only outlining that the company has identified "a compromise of personal information as a result of an illegal intrusion on our systems."

Two, probably within a week--at least for some parts of PSN. "We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week," said Seybold. "We’re working day and night to ensure it is done as quickly as possible."

Three, the answer is yes. Here's what was available to intruders: "name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID." It's also "possible" that "your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers" were included.

Unfortunately, credit card details remain a mystery. "While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility," added Seybold. "If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained."

== TEASER ==The continued air of "possibility" regarding how severely PSN was compromised, several work days and a full weekend after PSN initially went down, is not a particularly reassuring concept. I'd implore you to read Sony's full statement on the matter at the PlayStation Blog, as the company has complete details on what companies to contact regarding credit card fraud, should you notice any errant activity.

"We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience," reads the end of the statement. "Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information."

Stay tuned as more developments unfold. If you notice your personal information was compromised, feel free to drop us an email or leave a comment below.
Patrick Klepek on Google+
714 CommentsRefresh
Avatar image for levelrouter
Posted By LevelRouter
Avatar image for cylemoore
Posted By CyleMoore

This sucks cause my PS3 was dead for almost a year and I finally had the money to get it fixed and now this crap happens.

Avatar image for mars188
Posted By mars188

Cancled my card sony should give a free game for my troubles''
Avatar image for shiningwolf88
Posted By shiningwolf88

Times like this make me glad I dont have a psn account

Avatar image for deckard
Posted By Deckard

I hate to sound djangoistic, but C'MON JAPAN. FIGURE OUT THE INTERNET.

Avatar image for ruffedgz
Posted By ruffedgz

This is big... I am concerned and want to change my password and other information so it can't be used ASAP.

Avatar image for jomu
Posted By JoMu

Not that I think that this will make info more secure in any way but since Sony is rebuilding PSN, they should let users change their PSN IDs. They're already going to make users change their passwords when they login so why not give the option of a name change while they're at it?

Avatar image for mformaverick
Posted By MforMaverick
@Pr1mus:  You said it best guy. This generation Sony has completely dropped the ball. The higher ups are the ones to blame. Sony's E3 this year will be very interesting. This year was looking good for Sony. I'm curious to see how they will bounce back from this. Sad moment for Sony.
Avatar image for tigerclaw
Posted By TigerClaw

Hopefully they address when PSN will go back online and such.

Avatar image for buck3tm4n
Posted By BUCK3TM4N

wow thats crazy sony missed this one

Avatar image for hellstrom
Posted By Hellstrom

Its funny my PS3 YLOD'ed right before this stuff happened. My new PS3 won't get here until probably the first week of May. I hope nothing bad happened to my account though.

Avatar image for thomasonfa
Edited By thomasonfa


  Update:  Sony  claims that the credit card security codes aren't stored on the database. However, they also said it wasn't even ask for before... but now " While we do ask for CSC codes, we do not store them in our database."

The worst post for PSBlog:  Does this guy not understand how crazy he sounds? 

 +   Stoffinator  on   April 27th, 2011  at   5:19 pm  said:

I imagine this is been a nightmare for you guys. Its sad to hear our personal info wasn’t encrypted as well. But regardless, I just want it back online. I am surprised there is no mention of game content.

1) How will our download history be affected?
2) Trophies. Will these still be intact?
3) Friends list?

Avatar image for stepside
Posted By Stepside

Love how I bought Playstation Plus 3 days before PSN went down.  Weeeeelllll worth my money I see.

Avatar image for killerz
Posted By KillerZ

Well I'm happy because PSN didn't support my country at all and only way I could get even demos was to insert false information.