Sony Online Outlines 'Make Good' Plan to MMO Subscribers, More to Come

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Avatar image for alex
Posted by alex (3476 posts) -

In an effort to satisfy subscribers that suddenly found themselves unable to play their favorite MMOs, and were, perhaps, a bit raw over the handling of the messaging regarding the breach of customer information on its network, Sony Online Entertainment has announced an initial plan to offer customers some free services across its stable of MMO titles.

From a press release issued last night:

 Night Owl?
 Night Owl?

SOE will grant customers 30 days of additional time on their subscriptions, in addition to compensating them one day for each day the system is down. It is also in the process of outlining a "make good" plan for its PlayStation3 MMOs (DC Universe Online and Free Realms). More information will be released this week.

In addition to the 30 free days across all titles, SOE announced via the game's Facebook page that DC Universe Online players all shall receive "Batman-inspired" masks for their trouble.

So, do you feel satisfied yet?
Staff
Avatar image for alex
#1 Posted by alex (3476 posts) -

In an effort to satisfy subscribers that suddenly found themselves unable to play their favorite MMOs, and were, perhaps, a bit raw over the handling of the messaging regarding the breach of customer information on its network, Sony Online Entertainment has announced an initial plan to offer customers some free services across its stable of MMO titles.

From a press release issued last night:

 Night Owl?
 Night Owl?

SOE will grant customers 30 days of additional time on their subscriptions, in addition to compensating them one day for each day the system is down. It is also in the process of outlining a "make good" plan for its PlayStation3 MMOs (DC Universe Online and Free Realms). More information will be released this week.

In addition to the 30 free days across all titles, SOE announced via the game's Facebook page that DC Universe Online players all shall receive "Batman-inspired" masks for their trouble.

So, do you feel satisfied yet?
Staff
Avatar image for modeps
#2 Posted by modeps (157 posts) -

Good for them.

Avatar image for aterangelus
#3 Posted by aterangelus (41 posts) -

no

Avatar image for guild_master
#4 Edited by Guild_Master (265 posts) -

Lest see


edit:  No
Avatar image for knownspace
#5 Posted by knownspace (87 posts) -

Servers full of Batman!

Avatar image for jnerd
#6 Posted by jNerd (2194 posts) -

Nice masks...

Avatar image for cameron
#7 Posted by Cameron (864 posts) -

Let's be honest, no one's favorite MMO is made by SOE.

Avatar image for commisar123
#8 Posted by Commisar123 (1950 posts) -

gee guess what Sony I still don't want to play DCU

Avatar image for neilrapalee
#9 Posted by NeilRapalee (137 posts) -

You know if Sony sent me a real one of these so I could wear it to work then maybe I would think about some time in the future giving them more money.

Avatar image for meatsim
#10 Posted by MeatSim (11140 posts) -

I want to be Batman not someone who kind of looks like Batman.

Avatar image for ridebird
#11 Posted by RIDEBIRD (1261 posts) -
@Cameron: I'd say WoW is my favorite of all time, but SWG (before it got raped to oblivion) and Planetside aren't far from that spot. Still have some love in my heart for those two excellent games.

Of course everything they've made ever since has been quite shit, starting with aforementioned rape. Hoping Planetside Next can correct that.
Avatar image for crusader8463
#12 Posted by crusader8463 (14757 posts) -
@Meatsim said:
" I want to be Batman not someone who kind of looks like Batman. "
Then play one of the Batman games. Not that complicated.
Avatar image for scarace360
#13 Posted by scarace360 (4813 posts) -

The Make good pla nshould have been to remake DCU so that it is good.

Avatar image for americanninja
#14 Posted by AmericanNinja (160 posts) -

Yep I am happy with this.

Avatar image for wintersnowblind
#15 Posted by WinterSnowblind (7598 posts) -

What about my Clone Wars Adventures subscription?

Avatar image for skullomania
#16 Posted by Skullomania (149 posts) -

I'm always inspired by Batman.

Avatar image for hailinel
#17 Posted by Hailinel (25787 posts) -

Busted Online, Have Batman.

Avatar image for pkhilson
#18 Posted by PKHilson (217 posts) -

ALL IS FORGIVEN!!

.
.
.
.

..
.
.
.
.

:(
Avatar image for spiritof
#19 Posted by Spiritof (2326 posts) -

This isn't The Matrix Online reboot I was hoping for.

Avatar image for craigbo180
#20 Posted by craigbo180 (1763 posts) -

Batman masks hey...



all is forgiven.
Avatar image for buft
#21 Posted by buft (3409 posts) -

the compensation plan is stupid, i no longer have my PS3 but my identity and credit card information where held on their server, i get squat and the people who this affected more got not much more.

Avatar image for crono
#22 Posted by Crono (2762 posts) -

I won't settle until I get a real Batman mask.

Avatar image for vexxan
#23 Posted by Vexxan (4633 posts) -

B4TM4N!

Avatar image for ahmadmetallic
#24 Posted by AhmadMetallic (19301 posts) -

is it me or is the caption for this article fucking brilliant ?

Avatar image for nintendoeats
#25 Posted by nintendoeats (6221 posts) -
@Ahmad_Metallic: It's not just you.
Avatar image for davvyk
#26 Posted by Davvyk (787 posts) -

Nothing like an item that the whole player base also has to make me feel special...

Avatar image for nokterian
#27 Posted by Nokterian (66 posts) -

No sony you shattered our believe in thrust to give you my personal information and with that i salute you for not doing so and also not buying future products since my personal information is on the street.

Avatar image for teflonbilly
#28 Posted by TeflonBilly (4742 posts) -

Sony will have to pay for my medical expenses/fines when I go out and dress up as a knock-off Batman and act as a vigilante in real life since I can't get my online fix!


Then I'll be satisfied
Avatar image for sayishere
#29 Posted by Sayishere (1854 posts) -

b4tm4n

Avatar image for qkt
#30 Posted by QKT (254 posts) -

i like how psn gets a game and free stuff (through PS+) and all people get here is an in-game item that probably wont suit 90% of their characters, and that everyone has.

Avatar image for mraristocrates
#31 Posted by MrAristocrates (196 posts) -

I legitimately don't understand this. I mean, it's a nice mask, but... bizarre.

Avatar image for benjaminajacobs
#32 Posted by benjaminajacobs (12 posts) -

I would maybe be happy with this if maybe I didn't already buy a Lifetime Subscription to this MMO.

Avatar image for lacke
#33 Posted by lacke (376 posts) -

So does this mean that old non-subscribing customers get 30 days? If so, I would love to check out the current state of SWG.

Avatar image for johnpaulvann
#34 Posted by JohnPaulVann (210 posts) -

Stop hating on Sony, people. I'm starting to suspect all the negativity is just thinly veiled race hate.

Avatar image for mcshank
#35 Posted by McShank (1685 posts) -
@buft said:
" the compensation plan is stupid, i no longer have my PS3 but my identity and credit card information where held on their server, i get squat and the people who this affected more got not much more. "
If you don't own a PS3 anymore then they why would you get anything? What has happened to you from all of this? Nothing. And everyone who has a ps3 atm will be compensated for the downtime in some way. No free internet game for 2 weeks is not that bad.
Avatar image for johnpaulvann
#36 Posted by JohnPaulVann (210 posts) -
@McShank said:
" @buft said:
" the compensation plan is stupid, i no longer have my PS3 but my identity and credit card information where held on their server, i get squat and the people who this affected more got not much more. "
If you don't own a PS3 anymore then they why would you get anything? What has happened to you from all of this? Nothing. And everyone who has a ps3 atm will be compensated for the downtime in some way. No free internet game for 2 weeks is not that bad. "
Gee, I guess you think identity theft isn't a big deal. Wait till somebody snags your social security number and maybe you'll think different.
Avatar image for caryrabbit
#37 Posted by caryrabbit (87 posts) -

what a joke

Avatar image for milkman
#38 Posted by Milkman (18913 posts) -

"Look, we're trying here. Just...please...here! Take this Batman-inspired mask! Just take it!"

Avatar image for jayzilla
#39 Posted by Jayzilla (2703 posts) -
@Cameron said:
" Let's be honest, no one's favorite MMO is made by SOE. "
/thread?
Avatar image for mraristocrates
#40 Posted by MrAristocrates (196 posts) -
@JohnPaulVann:  He's not using their service anymore. He has no way and no right to collect compensation.
Avatar image for johnpaulvann
#41 Posted by JohnPaulVann (210 posts) -
@MrAristocrates said:
" @JohnPaulVann:  He's not using their service anymore. He has no way and no right to collect compensation. "
Why the fuck does it matter if he's using the service? When he did use the service he did so under the reasonable presumption that his personal data would not be leaked. Under your rule, if, say, your former psychiatrist decided to leak the contents of your consultations then you would not have any "way or right" to collect compensation. That's batshit crazy (it's also not the law in the US).
Avatar image for coldbrand
#42 Posted by Coldbrand (215 posts) -

Oh wow, a fake mask in a game for exposing their credit card information? Truly you are Saints Sony. Bless your hearts.

Avatar image for mraristocrates
#43 Posted by MrAristocrates (196 posts) -
@JohnPaulVann said:
" @MrAristocrates said:
" @JohnPaulVann:  He's not using their service anymore. He has no way and no right to collect compensation. "
Why the fuck does it matter if he's using the service? When he did use the service he did so under the reasonable presumption that his personal data would not be leaked. Under your rule, if, say, your former psychiatrist decided to leak the contents of your consultations then you would not have any "way or right" to collect compensation. That's batshit crazy (it's also not the law in the US). "
That's not the same. You can remove a credit card number, and Sony didn't willfully give up anything, so your analogy doesn't work. He can't collect compensation because he doesn't use the service through which they're giving the rewards. If he was smart, he would have removed his info when he stopped using the service. Nothing is impenetrable.
Avatar image for gordjt
#44 Posted by gordjt (38 posts) -

I wonder if the "1 day for each day the system is down" counts towards the SOE servers which were taken down a few days ago, or the PSN servers which have been out a couple weeks.

Avatar image for ninjatard
#45 Posted by NinjaTard (175 posts) -

Not good enough...I have a lifetime membership, do they plan to give me a super drug that keeps me alive for exactly the number of days they were offline? A mask, really? Maybe if it was a real mask then it would be a start but all in all this game hasn't delivered on it's promises as it is and now it's offline and unplayable while they offer up a piece of in game gear? Screw that noise!

I am just pissed at Sony and at whoever was responsible, it's ridiculous the mess this crap has created.

Avatar image for xpgamer7
#46 Posted by Xpgamer7 (2477 posts) -

I feel like they had a bunch of failed batman masks and needed to get rid of them.

Avatar image for professoress
#47 Posted by ProfessorEss (7957 posts) -

I'll give it to Sony on this one.
Free mask. That is absolutely hilarious.

Avatar image for steelknight2000
#48 Posted by steelknight2000 (513 posts) -

So....the Joker did it?

Avatar image for penguindust
#49 Posted by PenguinDust (12994 posts) -

Finally, a chance to be Jamaican Batman;  BatMON

Avatar image for eccentrix
#50 Posted by eccentrix (2006 posts) -

Nice work on the tagline for this story.

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