So... added an authenticator, now can't logon

Avatar image for kenobi
#1 Edited by Kenobi (621 posts) -

I either copied it wrong or entered the wrong number. The best things is that the blizzard account help 800 # is jammed with RMAH complaints. So now I'm locked out of my account... Any suggestions?

Avatar image for extomar
#2 Posted by EXTomar (5047 posts) -

You should be able to go through a process that is similar to "I lost my authenticator". I can't remember where it is but I think it is in the FAQ.

Avatar image for kenobi
#3 Posted by Kenobi (621 posts) -

In order to sign up for the SMS stuff to back up the authenticator I would have to log in. Which...

Avatar image for roland_d11
#4 Posted by Roland_D11 (196 posts) -

Are you using an Authenticator-App? If so, have you tried to resynchronise your Authenticator? I once thought I added it wrong, but all I needed to do was to synchronise it again.

Avatar image for kenobi
#5 Posted by Kenobi (621 posts) -

It says sync successful, but it still does the revolving serial numbers. It doesn't show my number.

Avatar image for lagaroth
#6 Edited by Lagaroth (186 posts) -

What do you mean revolving serial numbers? If you mean a number that changes every ~30 seconds that is 8-digits that is your code. The serial has 14 characters with 3 hyphens. (Or at least mine does. Seems to start with 2 letters for region. i.e. US-XXXX-XXXX-XXXX)

In the 'Help' of the mobile authenticator.

'Locked yourself out of your Battle.net Account?'

'1. If you have the restore code and serial number from the last installation, you can perform a restoration of that installation.'

'2. If you do not have the restore code and serial number from your previous installation, you will need to contact customer support.'

Avatar image for kenobi
#7 Posted by Kenobi (621 posts) -

So i have the Restore code, but I haven't figured out how to use it on battle.net. Every time I do some recovery link, it just asks my to reset my password. There is no link for authenticator help.

Avatar image for kenobi
#8 Posted by Kenobi (621 posts) -

Plus they want me to send a government issue id...

Avatar image for lagaroth
#9 Posted by Lagaroth (186 posts) -

Yep, hope you didn't use a fake name for your Battle.net account.

Avatar image for crazybagman
#10 Posted by CrazyBagMan (1241 posts) -

it won't give you authenticator keys unless it synced with your account properly the first time will it? Are you sure you're using it right? no offense, it just seems like a super foolproof thing to setup.

This edit will also create new pages on Giant Bomb for:

Beware, you are proposing to add brand new pages to the wiki along with your edits. Make sure this is what you intended. This will likely increase the time it takes for your changes to go live.

Comment and Save

Until you earn 1000 points all your submissions need to be vetted by other Giant Bomb users. This process takes no more than a few hours and we'll send you an email once approved.