Follow

    Electronic Arts

    Company »

    EA is one of the largest publisher/developers in the video game industry.

    If Your EA Online Pass Code “Expired,” You’re Covered

    Avatar image for patrickklepek
    patrickklepek

    6833

    Forum Posts

    1300

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    Edited By patrickklepek
    Need for Speed: Hot Pursuit is just one of many EA games with deeply integrated Online Passes.
    Need for Speed: Hot Pursuit is just one of many EA games with deeply integrated Online Passes.

    Whether or not you agree with the industry’s near-universal adoption of Online Pass services or an equivalent attempt to push back on used games, you expect the code to work when you buy new.

    That hasn’t been the case for some year-old Electronic Arts games, including Need for Speed: Hot Pursuit, as originally reported by users of the gaming message board NeoGAF.

    EA is, thankfully, standing behind those games, and recommends users to contact the company. This statement was sent to me last night:

    EA Online Pass codes for first-purchase games do not expire as long as EA’s servers support that product. Customer service is our top priority--anyone encountering a problem redeeming an Online Pass for an EA game should contact EA Customer Support at 866-543-5435 for assistance.

    It’s an extra, annoying hoop to jump through for a legitimate purchase, but that’s a separate issue.

    Avatar image for patrickklepek
    patrickklepek

    6833

    Forum Posts

    1300

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #1  Edited By patrickklepek
    Need for Speed: Hot Pursuit is just one of many EA games with deeply integrated Online Passes.
    Need for Speed: Hot Pursuit is just one of many EA games with deeply integrated Online Passes.

    Whether or not you agree with the industry’s near-universal adoption of Online Pass services or an equivalent attempt to push back on used games, you expect the code to work when you buy new.

    That hasn’t been the case for some year-old Electronic Arts games, including Need for Speed: Hot Pursuit, as originally reported by users of the gaming message board NeoGAF.

    EA is, thankfully, standing behind those games, and recommends users to contact the company. This statement was sent to me last night:

    EA Online Pass codes for first-purchase games do not expire as long as EA’s servers support that product. Customer service is our top priority--anyone encountering a problem redeeming an Online Pass for an EA game should contact EA Customer Support at 866-543-5435 for assistance.

    It’s an extra, annoying hoop to jump through for a legitimate purchase, but that’s a separate issue.

    Avatar image for morningstar
    morningstar

    2547

    Forum Posts

    351

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #2  Edited By morningstar

    EA...

    Avatar image for themartyr
    themartyr

    723

    Forum Posts

    135

    Wiki Points

    0

    Followers

    Reviews: 6

    User Lists: 6

    #3  Edited By themartyr

    As someone in the know, let me tell you that the process is not as easy as that rep is portraying it.

    Avatar image for patrickklepek
    patrickklepek

    6833

    Forum Posts

    1300

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #4  Edited By patrickklepek

    @themartyr said:

    As someone in the know, let me tell you that the process is not as easy as that rep is portraying it.

    Feel free to explain in PM.

    Avatar image for chris2klee
    Chris2KLee

    2402

    Forum Posts

    1090

    Wiki Points

    0

    Followers

    Reviews: 6

    User Lists: 13

    #5  Edited By Chris2KLee

    Might have to be jumping through these hoops soon. Just cracked open my new copy of BF3 I've been sitting on, and sure enough my code is coming back used/invalid. Hopefully I can get a new code, but I have a sneaking suspicion I'm in for some headaches and possibly for zero gain.

    Avatar image for ravenlight
    Ravenlight

    8057

    Forum Posts

    12306

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 2

    #6  Edited By Ravenlight

    If Your EA Online Pass Code “Expired,” You’re Covered

    Flying in the face of common internet stereotypes, Patrick Klepek dares to use proper homophones.

    Avatar image for rirse
    Rirse

    330

    Forum Posts

    8

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 1

    #7  Edited By Rirse

    And if you act up on our message board, then your pass code is expired automatically!

    Avatar image for krakn3dfx
    Krakn3Dfx

    2745

    Forum Posts

    101

    Wiki Points

    0

    Followers

    Reviews: 4

    User Lists: 3

    #8  Edited By Krakn3Dfx

    Don't worry, EA's got you covered...at least for 18-24 months, and then they pull the servers on you, and you're screwed.

    Avatar image for shivoa
    Shivoa

    1602

    Forum Posts

    334

    Wiki Points

    0

    Followers

    Reviews: 1

    User Lists: 6

    #9  Edited By Shivoa

    @Krakn3Dfx said:

    Don't worry, EA's got you covered...at least for 18-24 months, and then they pull the servers on you, and you're screwed.

    This.

    Avatar image for branthog
    Branthog

    5777

    Forum Posts

    1014

    Wiki Points

    0

    Followers

    Reviews: 2

    User Lists: 0

    #10  Edited By Branthog

    Oh, thank god. Because if there's one thing I don't get enough of, it's entering fucking codes on a shitty controller and having to login to third party services and register for things and get new codes and enter new codes. Whatever happened to entering a serial number from your CD insert and never having to do anything ever again? This really is starting to undermine the "consoles benefit you by just sticking the CD in and things just work" thing.
     
    What they should do is, after nine months to a year, disable the need for codes at all. You've "protected" your asset for the first year. Now get rid of all the bullshit.

    Avatar image for vibratingdonkey
    vibratingdonkey

    1237

    Forum Posts

    1219

    Wiki Points

    0

    Followers

    Reviews: 8

    User Lists: 2

    #11  Edited By vibratingdonkey
    Avatar image for 234rqsd2323d2
    234r2we232

    3175

    Forum Posts

    2007

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 16

    #12  Edited By 234r2we232

    I have a much better idea: Don't buy EA games :)

    Avatar image for vexxan
    Vexxan

    4642

    Forum Posts

    943

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 3

    #13  Edited By Vexxan

    @sofacitysweetheart said:

    I have a much better idea: Don't buy EA games :)

    Avatar image for suits
    Suits

    426

    Forum Posts

    32

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 1

    #14  Edited By Suits

    EA not making a good name for themselves nowadays

    Avatar image for meatsim
    MeatSim

    11200

    Forum Posts

    150

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 23

    #15  Edited By MeatSim

    Dealing with customer service is such a chore.

    Avatar image for shabs
    Shabs

    905

    Forum Posts

    312

    Wiki Points

    0

    Followers

    Reviews: 2

    User Lists: 4

    #16  Edited By Shabs

    Guess after ME3 I am done with EA games with online passes.

    Having to call customer support to use something new in wrap that you just bought is not even remotely acceptable.

    Avatar image for senate4242
    Senate4242

    261

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #17  Edited By Senate4242

    Online passes! What could possibly go wrong?

    Avatar image for cylemoore
    CyleMoore

    571

    Forum Posts

    1210

    Wiki Points

    0

    Followers

    Reviews: 18

    User Lists: 7

    #18  Edited By CyleMoore

    I hate working in customer service. Wish I had a real job even though I have my bachelors' degree.

    Avatar image for aetheldod
    Aetheldod

    3914

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 2

    #19  Edited By Aetheldod

    @Shuborno said:

    Guess after ME3 I am done with EA games with online passes.

    Having to call customer support to use something new in wrap that you just bought is not even remotely acceptable.

    This

    Avatar image for 71ranchero
    71Ranchero

    3421

    Forum Posts

    113

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 6

    #20  Edited By 71Ranchero

    Solution: Just put serial keys on console games. PC games have been doing it for decades and it isnt that big of a deal.

    Avatar image for jakonovski
    jakonovski

    328

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 1

    #21  Edited By jakonovski

    I think EA's recent shenanigans call for a bit more editorial expression of disapproval.

    Avatar image for vibratingdonkey
    vibratingdonkey

    1237

    Forum Posts

    1219

    Wiki Points

    0

    Followers

    Reviews: 8

    User Lists: 2

    #22  Edited By vibratingdonkey

    @Rirse said:

    And if you act up on our message board, then your pass code is expired automatically!

    Along with access to any other games and functionality tied to your Origin account. And remember, if you're in the US you can't file a class action lawsuit.

    EA's continuing and worsening dubious, anti-consumer practices and policies have finally gotten us to a point where I can no longer justify supporting this wretched company. I'm getting Mass Effect 3 used, because I have to, but after that I'm bailing out.

    Avatar image for cretaceous_bob
    Cretaceous_Bob

    552

    Forum Posts

    3

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #23  Edited By Cretaceous_Bob

    So... now the best way to get the full game content when you buy a game is just buy it used and then buy the online pass content online. Even if the price comes out the same, at least you don't run the risk of getting a code that doesn't work.

    Good work, EA.

    Avatar image for phototropic
    Phototropic

    72

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 1

    #24  Edited By Phototropic

    @Shivoa said:

    @Krakn3Dfx said:

    Don't worry, EA's got you covered...at least for 18-24 months, and then they pull the servers on you, and you're screwed.

    This.

    Main reason I'm not interested in NFS: Hot Pursuit.

    Avatar image for pw2566ch
    pw2566ch

    499

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #25  Edited By pw2566ch

    HA! And here everyone said that online passes were the best way to go.

    Avatar image for hishighness
    Hishighness

    47

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 2

    #26  Edited By Hishighness

    And then they wonder why people pirate stuff... :rolleyes:

    Avatar image for commisar123
    Commisar123

    1957

    Forum Posts

    1368

    Wiki Points

    0

    Followers

    Reviews: 4

    User Lists: 14

    #27  Edited By Commisar123

    At least they are doing something, so there is that. It just sucks that it happens in the first place

    Avatar image for onan
    onan

    1356

    Forum Posts

    8845

    Wiki Points

    0

    Followers

    Reviews: 2

    User Lists: 10

    #28  Edited By onan

    I just realized I hadn't played NFS: Hot Pursuit yet, I still had the Limited Edition in the shrink wrap and this article made me panic. I was able to redeem the code with no problem, though. Maybe because it's the Limited Edition version?

    Also - has it really been a year?? Jesus.

    Avatar image for viking_funeral
    viking_funeral

    2881

    Forum Posts

    57

    Wiki Points

    0

    Followers

    Reviews: 6

    User Lists: 5

    #29  Edited By viking_funeral

    @Atramentous: I think the idea is to stop the buying of used games. Unlike piracy, you can say that these people were going to buy the game, but now GameStop or whoever is getting the money.

    Not that I approve of online codes in the slightest, or really much of what EA does these days, but adding a serial number would do nothing to prevent reselling of the games. Unless you lose the code, I guess...

    Avatar image for 71ranchero
    71Ranchero

    3421

    Forum Posts

    113

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 6

    #30  Edited By 71Ranchero

    @Paul_Is_Drunk said:

    @Atramentous: I think the idea is to stop the buying of used games. Unlike piracy, you can say that these people were going to buy the game, but now GameStop or whoever is getting the money.

    Not that I approve of online codes in the slightest, or really much of what EA does these days, but adding a serial number would do nothing to prevent reselling of the games. Unless you lose the code, I guess...

    Tie it to your Xbox live or PSN profile. Steam does it, why couldn't they do it on consoles.

    Avatar image for satelliteoflove
    SatelliteOfLove

    1379

    Forum Posts

    2315

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 8

    #31  Edited By SatelliteOfLove

    EA Online Pass codes for first-purchase games do not expire as long as EA’s servers support that product.


     
    Gentle reader, can you spot the ominous phrase?
    Avatar image for curufinwe
    Curufinwe

    1718

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 3

    #32  Edited By Curufinwe

    @Phototropic said:

    @Shivoa said:

    @Krakn3Dfx said:

    Don't worry, EA's got you covered...at least for 18-24 months, and then they pull the servers on you, and you're screwed.

    This.

    Main reason I'm not interested in NFS: Hot Pursuit.

    It has a very good single player campaign and the online is fun for 5-10 hours, so it's worth playing. No one's going to play it for years like CoD 4 or something.

    Avatar image for projektgill
    ProjektGill

    774

    Forum Posts

    1001

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 5

    #33  Edited By ProjektGill

    At my local game store, I picked up Hot Pursuit for the PC for $4 last week and the online pass/serial code didn't seem to have an expiry date. Guess its a console thing.

    Avatar image for napalm
    napalm

    9227

    Forum Posts

    162

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #34  Edited By napalm
    Good on EA for stepping up to the plate and solving a pretty serious issue. If they really want to solve the issue fully, they should stop putting expiration dates on these codes. I remember seeing in my copy of Mass Effect 2 that the code de-activates in early 2012. 
     
    Online passes are still a really great system, especially for those of us who purchase mostly all of their games new. No fight, and no issues here. Who would have known a simply issue would guarantee that you never have to run into a problem with an online pass, including having to buy one separately? I wish more consumers would take note. Online passes are here to stay and they work wonderfully and I've never had any complaints with the system.
    Avatar image for egocheck616
    EgoCheck616

    820

    Forum Posts

    37

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 1

    #35  Edited By EgoCheck616

    @themartyr said:

    As someone in the know, let me tell you that the process is not as easy as that rep is portraying it.

    As someone who is also "in the know", let me tell you that this process would not even be an issue if online pass codes did not exist. There are plenty of other series that sell millions without the requirement of this nonsense.

    Avatar image for enigma_2099
    Enigma_2099

    166

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 1

    User Lists: 0

    #36  Edited By Enigma_2099

    I bet if the games didn't cost so damn much, people wouldn't buy used. And they act like they're nor robbing you further with DLC?

    Avatar image for napalm
    napalm

    9227

    Forum Posts

    162

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 0

    #37  Edited By napalm
    @EgoCheck616 said:

    As someone who is also "in the know", let me tell you that this process would not even be an issue if online pass codes did not exist. There are plenty of other series that sell millions without the requirement of this nonsense.

    I hate to break it to you bud, but Online Passes are a great thing and here to stay. Every program encounters errors at certain stages of its life. There isn't much of a difference here.
    Avatar image for vilhelmnielsen
    vilhelmnielsen

    1777

    Forum Posts

    138

    Wiki Points

    0

    Followers

    Reviews: 0

    User Lists: 5

    #38  Edited By vilhelmnielsen

    I've said it before, and I'll say it again: Go digital, and the problem's been solved!

    Avatar image for enigma_2099
    Enigma_2099

    166

    Forum Posts

    0

    Wiki Points

    0

    Followers

    Reviews: 1

    User Lists: 0

    #39  Edited By Enigma_2099

    @elisajefferson said:

    my best friend's mom makes $77 an hour on the computer. She has been out of job for 9 months but last month her check was $7487 just working on the computer for a few hours. Read about it here NuttyRich.com

    Doing what, running an escort service from her home?

    This edit will also create new pages on Giant Bomb for:

    Beware, you are proposing to add brand new pages to the wiki along with your edits. Make sure this is what you intended. This will likely increase the time it takes for your changes to go live.

    Comment and Save

    Until you earn 1000 points all your submissions need to be vetted by other Giant Bomb users. This process takes no more than a few hours and we'll send you an email once approved.