Starting up this thread again. I know a lot of people are having issues with our Apple TV app and I wanted to collate some of the issues, starting with @itafroma 's list of issues:
Hi @rorie I am used to watching Giant Bomb exclusively through the Apple TV app, and there are still playback problems as of today.
- I have both an Apple TV HD (4th gen) and an Apple TV 4k (5th gen, without the Bionic chip). I don't have the latest Apple TV 4K (6th gen, with the Bionic chip) released last year. All the issues I've experienced happen on both Apple TVs I have.
- In the Giant Bomb app, I can only select from three different choices for Video Quality: HD, High, and Low. There is no Medium, Mobile, or 4k option.
These are the issues I'm still experiencing:
- If I set quality to "Low" or "High": no video plays in the latest feed or in the Series feeds. When I select a video, I just get a spinning indicator.
- If I set the quality to "HD": the video for UPF, the Bombcast, and Voicemail Dump Truck all start stuttering after a few seconds (as if the encoding is too high). The audio for those videos continue to play fine. For all other series, video and audio playback work as normal.
This sounds to me like an issue with a mismatch between the encoded files and what Apple TV is seeing. Our first step is going to be to get the encoder to stop sending out 4K files and see if that helps at all (it shouldn't matter since this is happening on a 4K Apple TV but we'll see). If that doesn't help further we'll get the app developer to take a look. Apologies for the trouble and I don't have an ETA on fixing this, unfortunately; it might take some time!
Log in to comment