Apple TV app missing series and videos

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#1 Posted by metal_mad (40 posts) -

Since the new update I am unable to see all the series. I’ve been watching Exquisite Corps recently and now it’s no longer on the home screen. Also when I try and search for exquisite corps it only returns 9 episodes and not all of them. I have tried logging back in and deleting the app but the problem remains.

Thanks

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#2 Edited by NonStopToNowhere (2 posts) -

I’m also having this issue, however I’m missing all the content it seems like. It’s just a black screen with the buttons and logo up top when I load up the app.

The refresh and home buttons doesn’t do anything, and the search doesn’t show any results.

Been like this for two days, and have tried reinstalling/rebooting and logging out/in again.

I’m on an Apple TV 4K if that helps.

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#3 Posted by chrisvg (9 posts) -

Same as @nonstoptonowhere, I get no videos at all, just a blank screen with the home, refresh, settings, and search buttons. AppleTV 4K here too. Been like this since the update a few days ago.

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#4 Posted by lightpohl (12 posts) -

Hey all! Looks like I'm affected as well. I was logged out of my account after the Apple TV update, and entering the new secret code on the activation page returns an error saying the code is invalid. Probably related?

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#5 Posted by metal_mad (40 posts) -

@lightpohl: I to was logged out after the update but I managed to log back in. You do have to make sure you use capitals.

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#6 Posted by Rorie (5881 posts) -
Staff
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#7 Posted by lightpohl (12 posts) -

@metal_mad, @rorie - Seems like it was user error on my part. Login worked great today, and all content seems to be appearing correctly for me now.

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#8 Posted by TheTravis (44 posts) -

I’m getting this same issue too. I was watching old Vinnyvania episodes before the update, now the show isn’t on the home screen anymore and the episode I was watching doesn’t show up in a search.

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#9 Posted by chrisvg (9 posts) -

Looks like the Top Men have saved the day once again!

The Apple TV 4K version of the app is now showing stuff to watch!

Thanks @rorie for raising a ticket, it looks like this problem has been fixed for me.

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#10 Posted by KgKris (308 posts) -

@rorie: I have reinstalled and relogged multiple times for the past week and the app shows less and less and now have nothing but a black screen and non-functioning buttons.

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#11 Posted by NonStopToNowhere (2 posts) -

It seems to be working for me now. Thank you!