Audio loops in videos

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Avatar image for zokamoka
#51 Posted by zokamoka (147 posts) -

Yep, the issue is still happening =(

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#52 Posted by Sessh (3397 posts) -

I'm sorry, but this finally needs to get solved. One and a half months of constant annoyance is not cool.

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#53 Posted by Forcen (2567 posts) -

Possible workaround: Use Progressive mode, no looping there for me.

Is there any downside with progressive? It's not like it's using flash, I don't have that installed. Is the only downside the lack of an "auto" quality?

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#54 Posted by Rodn3y (21 posts) -

@forcen said:

Is there any downside with progressive? It's not like it's using flash, I don't have that installed. Is the only downside the lack of an "auto" quality?

Progressive mode counts against your video download limit (since it's technically the same as downloading the video), therefore you can only watch a limited number of videos per day. Though that limit is probably high enough that you're unlikely to actually run into any issues with that.

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#55 Edited by Forcen (2567 posts) -

@rodn3y: Really? I didn't know that. Is it also better for the website and their bandwidth if we use the html5 mode?

I didn't know we had a download limit, guess that makes sense. That applies to the unofficial video apps also I assume? I thought it was mostly limits on using the account on multiple IPs and stuff. I wonder what the limit is..

EDIT: Knowing that reminds of this bug that isn't helping your limits:

Avatar image for rodn3y
#56 Edited by Rodn3y (21 posts) -

@forcen: There's a post about video downloads that says the limit is 25 20, though in reality it's higher. And yes it applies to unoffical video apps since those can't access the HLS streams (which would be something nice to get with the upcoming changes btw).

The HTML5 mode will actually use more data because there's a bit of overhead to HLS. While I have not tested this with GB I checked another site some time ago and the overhead for HLS compared to direct MP4 streaming was around 3-4%.
That might not necessarily mean that it is cheaper for GB, Akamai could bill it differently for example. But I wouldn't worry too much about it.

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#57 Edited by Rodn3y (21 posts) -

I noticed that the error message I get from ffmpeg changed from "Non-monotonous DTS in output stream" (WARN) to "Application provided invalid, non monotonically increasing dts to muxer in stream" (ERROR) i.e. Akamai did something but it's still borked. I'd have to spend a lot more time going through ffmpeg source code and take a closer look at the segments to figure out what has changed.

How this seems to manifest is that instead of an audio loop being at the end of a segment, it is now at the beginning. They are also shorter (2-3 seconds). I'll see if I can provide some more example segments tomorrow.

Edit - Here is an example segments for this new kind of audio loop from today's Spectrum Retreat QL:

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#58 Posted by haneybd87 (396 posts) -

This is happening to me on Safari on iPad. I have never had it happen on Firefox on PC or Edge on XB1 however.

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#59 Posted by frymillstrum (1324 posts) -


Hey Rorie, I posted in the thread 2 months ago when it was started. Haven't really noticed it happening until yesterday but wasn't sure. But it happened during the Semblance QL to me a few minutes ago.around the 17:00 mark Going back or opening the video in another window doesn't reproduce it though...

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#63 Posted by Raven10 (2285 posts) -

I wanted to add a couple things that might help Akamai. I have noticed the issue described here quite a lot when streaming a GB video through a wireless connection. This has occurred on a PC, PS4, and a Smart Blu-Ray player. On a stable wired connection, though, the issue is non-existent. This makes me wonder if the packaging issue described helpfully by @rodn3y could be caused by lost packet data. I would have to do a lot more testing to know anything more, but considering the issue happens at least once or twice per video when on a wireless connection but has never occurred on a wired connection makes me wonder. Another potential thing could be that my gaming PC is the one hardwired in and so there is a lot more processing power that is being thrown at the player on there than on a PS4 or laptop. If the system has to unpack the data on the fly to play it, then there could also be a potential issue with the unpacking taking too long and that could be a potential cause of the issue as well. I would be curious if anyone using a high end computer with a wireless connection has had this issue?

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#64 Posted by Zereta (1531 posts) -

Hi jumping in here to report same bug. On windows 10 I use Firefox and the audio catches up eventually. On mobile (Ipad Pro) however, I’ve tested it on both Firefox and Safari and when the loop begins, it doesn’t reset itself and the audio and video remain pepetuall desynched until the page is refreshed

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#65 Posted by soulmanim3 (110 posts) -

Win 10 in Chrome. All HD videos have an audio loop periodically during playback. Jeff's Home Game - No Man's Sky was almost unwatchable. Latest Bombcast did it too. Old video like the P4 ER work fine. On a wired connection after a fresh reboot of networking gear.

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#66 Posted by matsemann08 (224 posts) -

Started again today, watched a lot of different videos, old and new and everything worked fine. Then I watched the original FTL quick look and it started looping, jumped over to GB Infinite and it happened there as well.

Haven't updated Windows or Chrome today, haven't closed the browser since the videos were working.

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#68 Posted by so1337 (258 posts) -

@haneybd87: Same here. Happens constantly when using Safari on iPad. Refreshing the page only helps temporarily. The audio always gets out of sync eventually (usually after about 10 minutes).

Avatar image for captainbeaky
#69 Edited by CaptainBeaky (6 posts) -

Is this problem getting worse or more prolific with newer videos? Just watched the 15 minute EVO video and the audio loop issue happened 8 times, so thats about 1 loop every 2 minutes! Never had that many occurrences before. On a Mac running El Capitan using the latest Chrome version 68.0.3440.106, HTML5 player.

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#70 Posted by Chummy8 (3874 posts) -

Came to the bug forums to make a thread about this. I'm still experiencing this loop in Chrome. Mostly in the longer videos as i'm noticing it a bunch now that I'm rewatching Beast in the East.

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#71 Posted by fisk0 (6930 posts) -

Didn't use to happen to me, but for the last 10 or so days it has started happening for me in both the site's HTML5 player and the live stream player in both Firefox and Microsoft Edge on Windows 10.

Doesn't seem to affect the Progressive player however.

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#72 Posted by Rorie (5806 posts) -

@zereta: @soulmanim3: @matsemann08: @so1337: @captainbeaky: @chummy8: @fisk0: This is still an issue that our CDN Akamai is looking into, but unfortunately I don't have an ETA on a fix from them. In the meantime if you download videos or use the Progressive option while streaming, that should prevent the audio loops from happening. Sorry for the trouble.

Avatar image for chummy8
#73 Posted by Chummy8 (3874 posts) -

Thanks Rorie, I'll try the progressive option.

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#74 Posted by phokeydope (1 posts) -

This issue kinda killed GB Infinite for me. Noticed it for the first time in a regular video this evening while watching Mass Alex. Glad there's a "fix" in switching to progressive.

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#76 Posted by glots (4356 posts) -

Ah, guess I'm not the only one then. I'm not sure how long this has lasted, because certain old videos have always had parts for me, where the audio would loop, so I might've just thought that it's a similiar technical glitch happening again. But when I watched Guacamelee 2 video yesterday, the audio was looping a lot, to the point that it became distracting.

I've had it set to HTML5, so maybe I'll change to progressive or Youtube if it continues.

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#77 Posted by deactivated-5b85a38d6c493 (1990 posts) -

Happens a ton on my iPad on Safari. Have changed to Progressive but I can't on GBinfinite and it happens there too.

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#78 Posted by kubqo (485 posts) -

Same issue here with Windows 7 Google Chrome

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#79 Posted by poperamone (166 posts) -

Same here, Mainly on Premium Videos

Chrome, Windows 10, across all video options (including progressive)

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#80 Posted by CaptainBeaky (6 posts) -

Thanks for the tip @rorie, switched to progressive and no issues so far! Cheers!

Avatar image for axl159
#82 Posted by axl159 (31 posts) -

Hey @rorie, I don't wanna be an asshat but I'm still getting audio looping on videos. I really hope Akamai can get their stuff together! You rock!

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#83 Posted by Rorie (5806 posts) -

@axl159: Try progessive mode in the meantime!

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#84 Posted by ExiledVip3r (155 posts) -

For what it's worth... I've had this problem multiple times. It seems to plague me for a few days but eventually goes away for a few months until it starts happening again. Progressive mode never seems to fix it for me when I do experience it though.

Avatar image for honkalot
#85 Edited by Honkalot (1042 posts) -

No way to use progressive mode on mobile right? I basically just stream on the ipad and this has been constant now for about half a year, basically need to refresh every 3-5 minutes when watching any video on the site.

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#86 Posted by Rorie (5806 posts) -

I am told that a fix for this will hopefully be deployed by our CDN sometime this week - I'll let you know if I hear more, though.

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#87 Posted by fledeye (261 posts) -

@rorie: Thanks for the update. Any news will be good news. I didn’t renew my premium because I can’t actually watch anything. If it gets fixed, I’ll renew so quick my debit card will catch fire.

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#88 Posted by Rodn3y (21 posts) -

At least right now the situation still seems unchanged.

No Caption Provided

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#89 Edited by Rodn3y (21 posts) -

I got a bit bored and turned this into a simple website that shows the results of bi-daily automatic tests:

Update:Both my automatic and manual tests indicate this issue is finally fixed!

Interestingly that it also appears that the speed of the CDN has increased for uncached/old content across the board.

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#90 Posted by Rorie (5806 posts) -

I believe a fix for this went out yesterday, but please let me know if you see this going forward. Sorry it took so long.

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#91 Posted by Bollard (8180 posts) -

@rorie: Thanks for the update Rorie (and the hard work from the people behind the scenes)! I realised I was still getting this issue on the Beast in the East feature a week or so ago. Will try out another episode soon to check :)