Buffering Issues with Video Player

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Avatar image for giantrobot24
#51 Edited by GiantRobot24 (77 posts) -

ID: 7N8V2C

Date: Sat Aug 19 02:14:32 2017

DNS IP: xxx.xx.xxx.xx (US) (AS11404 vanoppen.biz LLC)

Client IP: xxxxxxxxx (US) (AS11404 vanoppen.biz LLC)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Cookies: yes

Edge IP: 96.17.15.24 96.17.15.20

Latency: 6ms

Speed: 98.5Mbps

Avatar image for artea
#52 Posted by Artea (14 posts) -

ID: 4G5U8S

Date: Sat Aug 19 02:53:01 2017

DNS IP: xxx.xxx.xxx.xxx (US) (AS15169 Google Inc.)

Client IP: xxxxxxxx (US) (AS33491 Comcast Cable Communications, LLC)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Cookies: yes

Edge IP: 23.215.105.81 23.215.105.77

Latency: 25ms

Speed: 47.2Mbps

Avatar image for cochise99
#53 Posted by cochise99 (5 posts) -

I'm also having big buffering issues on the Apple TV app. Comcast down 120 Mbps. Seems to only happen at night as well. No other service gives me similar issues.

Avatar image for cornrpeople2
#54 Posted by CornRPeople2 (67 posts) -

@rorie: Here are my results. I'm glad you mentioned something on UPF. I have had to switch my streaming to LOW on HTML to get a steady stream. Really hope there is a fix coming so I am able to witness the glorious 1080p 60fps I have heard so much about! Thanks (PM me for anything needed that says XX)

ID:XXX

Date: Sat Aug 19 05:04:18 2017

DNS IP: 65.24.5.232 (US) (AS10796 Time Warner Cable Internet LLC)

DNSv6 IP: 65.24.5.227 (US) (AS10796 Time Warner Cable Internet LLC)

Client IP: 65.30.XX.XX (US) (AS10796 Time Warner Cable Internet LLC)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Cookies: yes

Edge IP: 23.215.132.89 23.215.132.85

Latency: 48ms

Speed: 36.5Mbps

Avatar image for not_much_chop
#55 Edited by NOT_MUCH_CHOP (36 posts) -

ID: 7Z9E7A

Date: Sat Aug 19 08:21:32 2017

DNS IP: 203.173.58.2 (AU) (AS4802 iiNet Limited)

Client IP: 220.253.67.127 (AU) (AS4739 Internode Pty Ltd)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13) AppleWebKit/604.1.38 (KHTML, like Gecko) Version/11.0 Safari/604.1.38

Cookies: yes

Edge IP: 150.101.161.43 150.101.161.39

Latency: 15ms

Speed: 142.5Mbps

Having major streaming issues using the Giant Bomb app on my Apple TV.

Avatar image for deanoxd
#57 Posted by DeanoXD (776 posts) -

ID: 8N7J5F

Date: Sat Aug 19 19:08:53 2017

DNS IP: XXX.XXX.XXX.XXX (US) (AS15169 Google Inc.)

Client IP: XXX.XXX.XXX.XXX (CA) (AS6327)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Cookies: yes

Edge IP: 104.80.88.99 104.80.88.95

Latency: 32ms

Speed: 33.1Mbps

I have 150/16 Mb and at any speed test site i always hit my max speed up and down or with in 90% plus of my max.

Avatar image for akacapone
#58 Posted by akacapone (7 posts) -

@rorie

I have the buffering issues on several video's (seems like it happens most during long premium vid's). When its working ok I get a speed test from the link around 150 to 160 mbps. I have been testing when the buffereing happens and the results are below.

Home internet is 1GB service thru MediaCom - speed test from speedtest.net during the buffering times was
down: 856.33 Mbps

up: 70.61 Mbps

ID: 9G6E4W

Date: Sat Aug 19 19:34:34 2017

DNS IP: 192.119.194.131 (US) (AS30036 Mediacom Communications Corp)

Client IP: 50.80.149.126 (US) (AS30036 Mediacom Communications Corp)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Cookies: yes

Edge IP: 209.133.57.121 209.133.57.117

Latency: 21ms

Speed: 28.2Mbps

Avatar image for boosh
#59 Posted by Boosh (107 posts) -

Ran this while Blue Bombing was buffering around every 9 seconds.

ID: 2C7K5T

Date: Sat Aug 19 21:10:44 2017

DNS IP: 74.125.72.138 (US) (AS15169 Google Inc.)

Client IP: 68.44.251.133 (US) (AS33491 Comcast Cable Communications, LLC)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Cookies: yes

Edge IP: 23.215.105.81 23.215.105.77

Latency: 27ms

Speed: 26.2Mbps

Avatar image for wemibelle
#60 Posted by Wemibelle (2649 posts) -

Been having this problem for a while, off and on--sometimes my download speeds are complete trash and other times they are perfectly normal.

ID: 3H7N2X

Date: Sat Aug 19 21:24:12 2017

DNS IP: 192.221.139.3 (US) (AS3356 Level 3 Communications, Inc.)

Client IP: 173.27.10.109 (US) (AS30036 Mediacom Communications Corp)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Cookies: yes

Edge IP: 209.133.57.138 209.133.57.134

Latency: 33ms

Speed: 57.0Mbps

Avatar image for bummlmitz
#61 Posted by Bummlmitz (144 posts) -

Constant buffering on most days, Can't watch any premium content as there is no youtube option. German user.

ID: 2G4J9Q

Date: Sat Aug 19 21:50:29 2017

DNS IP: 217.237.149.222 (DE) (AS3320 Deutsche Telekom AG)

Client IP: xxx (DE) (AS3320 Deutsche Telekom AG)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.91 Safari/537.36 Vivaldi/1.92.917.39

Cookies: yes

Edge IP: 92.122.49.59 92.122.49.55

Latency: 19ms

Speed: 91.0Mbps

Avatar image for poetryminer
#62 Posted by PoetryMiner (6 posts) -

ID: 7Q8D9A

Date: Sun Aug 20 02:59:03 2017

DNS IP: XX.XX.XX.XXX (US) (AS33668 Comcast Cable Communications, LLC)

Client IP: XX.XX.XXX.XXX (US) (AS22909 Comcast Cable Communications, LLC)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Cookies: yes

Edge IP: 23.47.79.82 23.47.79.78

Latency: 46ms

Speed: 11.5Mbps

Let me know if you need the DNS and Client IP numbers. Thanks.

Avatar image for vhdblood
#63 Posted by vhdblood (63 posts) -

I get buffering on almost every video. Got 16 minutes into the new blue bombing and I've gotten no more seconds of video after waiting for 10 minutes, swapping quality and stream type. Weird that the tool says I'm getting almost 70 mpbs when I'm having these issues. Others seems to be in the same boat.

Maybe it's a specific video issue and normal packets aren't affected?

ID: 4V2T7V

Date: Sun Aug 20 03:06:19 2017

DNS IP: 76.96.47.195 (US) (AS33652 Comcast Cable Communications, LLC)

Client IP: 73.153.255.135 (US) (AS33652 Comcast Cable Communications, LLC)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Cookies: yes

Edge IP: 184.25.204.120 184.25.204.116

Latency: 13ms

Speed: 69.1Mbps

Avatar image for smallville123
#64 Edited by Smallville123 (499 posts) -

ID: 4W6G7V

Date: Sun Aug 20 22:02:15 2017

DNS IP: (US) (AS20001 Time Warner Cable Internet LLC)

DNSv6 IP: (US) (AS20001 Time Warner Cable Internet LLC)

Client IP: (US) (AS20001 Time Warner Cable Internet LLC)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Cookies: yes

Edge IP: 173.223.52.41 173.223.52.37

Latency: 13ms

Speed: 90.6Mbps

At this point videos randomly buffer, then stop totally, then loses its place. and I have to skip back. 100/5 from Spectrum

Edit: Ok so turns out it was a bigger issue at my house, they had to recap some cables on the outside line and change out some splitters and change the cable from the outside to the modem. I will report if videos have improved. Judging by how many people are affected, I suspect it could still be a Giant Bomb issue.

Edit 2: Once my internet was fixed I have not had the issue.

Online
Avatar image for drstrangepork
#65 Edited by DrStrangepork (418 posts) -

ID: 4R3M2N

Date: Sun Aug 20 23:10:52 2017

DNS IP: 24.93.50.12 (US) (AS11427 Time Warner Cable Internet LLC)

DNSv6 IP: 24.93.50.9 (US) (AS11427 Time Warner Cable Internet LLC)

Client IP: 70.113.40.40 (US) (AS11427 Time Warner Cable Internet LLC)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3188.4 Safari/537.36

Cookies: yes

Edge IP: 23.215.99.108 23.215.99.104

Latency: 28ms

Speed: 31.9Mbps

All videos, regardless of length, constantly buffer or pause.

Avatar image for cmagnani
#66 Edited by cmagnani (1 posts) -

ID: 4D4E2E

Date: Mon Aug 21 00:30:46 2017

DNS IP: 96.115.169.139 (US) (AS33662 Comcast Cable Communications, LLC)

DNSv6 IP: 96.115.169.139 (US) (AS33662 Comcast Cable Communications, LLC)

Client IP: 73.206.225.221 (US) (AS33662 Comcast Cable Communications, LLC)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Cookies: yes

Edge IP: 23.205.120.88 23.205.120.84

Latency: 12ms

Speed: 153.0Mbps

I figured I would add helpful information while having this issue this time.

Avatar image for magris
#67 Posted by Magris (93 posts) -

ID: 2G3X7S

Date: Mon Aug 21 02:34:16 2017

DNS IP: 208.76.152.58 (US) (AS11404 vanoppen.biz LLC)

Client IP: 64.187.175.245 (US) (AS54858 Condointernet.net)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Cookies: yes

Edge IP: 23.59.190.40 23.59.190.36

Latency: 2ms

Speed: 299.8Mbps

All videos. Some days I have no issue, other days it's unwatchable.

Avatar image for digitaloctopi
#68 Posted by Wintermute (63 posts) -

Thanks for working on this Rorie. I have 75Mb/10Mb service from Comcast.

ID: 3F4Q3Q

Date: Tue Aug 22 18:19:23 2017

DNS IP: 69.252.244.141 (US) (AS33491 Comcast Cable Communications, LLC)

DNSv6 IP: 69.252.244.133 (US) (AS33491 Comcast Cable Communications, LLC)

Client IP: 73.247.33.114 (US) (AS33491 Comcast Cable Communications, LLC)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Cookies: yes

Edge IP: 23.47.79.82 23.47.79.78

Latency: 41ms

Speed: 33.0Mbps

Avatar image for sgtsphynx
#69 Posted by SgtSphynx (2619 posts) -

Supposedly, I have 105/10 through Comcast

ID: 2G9T4H

Date: Tue Aug 22 23:13:31 2017

DNS IP: (US) (AS33489 Comcast Cable Communications, LLC)

DNSv6 IP: (US) (AS33489 Comcast Cable Communications, LLC)

Client IP: (US) (AS33489 Comcast Cable Communications, LLC)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Cookies: yes

Edge IP: 23.216.55.121 23.216.55.117

Latency: 56ms

Speed: 82.6Mbps

Moderator
Avatar image for icedmetal57
#70 Posted by icedmetal57 (40 posts) -

ID: 3W7B7T

Date: Wed Aug 23 01:09:25 2017

DNS IP: (US) (AS7132 AT&T Internet Services)

DNSv6 IP: (US) (AS7132 AT&T Internet Services)

Client IP: (US) (AS7018 AT&T Services, Inc.)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Cookies: yes

Edge IP: 23.215.105.81 23.215.105.77

Latency: 6ms

Speed: 126.6Mbps

Avatar image for ancelotti
#71 Edited by ancelotti (11 posts) -

Same problem as everyone else. My connect is 120mbps (130-150 on a good day) and this is the only site where I struggle to even hit 2mbps.

Premium is cheap enough, and I like the crew, but it's basically a donation at this point since the only content I can view is the free stuff on YouTube.

Manually changing the akamai server in my hosts file fixes the problem, but it's not something I want to keep doing whenever the IP updates or I use a different device.

Avatar image for darichardson
#73 Posted by darichardson (17 posts) -

@rorie

Despite the seemingly good results below, I'm still having terrible time streaming and downloading. So not sure the results are that helpful (except maybe to rule out that the ISP is throttling to Akami).

ID: 4G5V6P

Date: Wed Aug 23 18:13:10 2017

DNS IP: 130.160.143.196 (US) (AS12173 The University of Alabama)

Client IP: 130.160.126.3 (US) (AS12173 The University of Alabama)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.90 Safari/537.36

Cookies: yes

Edge IP: 162.253.24.75 162.253.24.71

Latency: 4ms

Speed: 161.3Mbps

Avatar image for darichardson
#74 Edited by darichardson (17 posts) -
Avatar image for thepotatoman
#75 Edited by thepotatoman (183 posts) -
Avatar image for bummlmitz
#76 Posted by Bummlmitz (144 posts) -

Bump.

Any updates we should know about? This basically makes or breaks my premium subscription. I love you guys, but I won't pay for content I can barely watch. And regularly switching to another akamai server is not a solution.

Avatar image for vovin
#77 Posted by vovin (62 posts) -

ID: XXX

Date: Mon Aug 28 13:38:55 2017

DNS IP: 77.234.41.48 (US) (AS198605 AVAST Software s.r.o.)

DNSv6 IP: 77.234.41.48 (US) (AS198605 AVAST Software s.r.o.)

Client IP: 108.180.XXXXXXX (CA) (AS852 TELUS Communications Inc.)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Cookies: yes

Edge IP: 104.80.88.99 104.80.88.95

Latency: 19ms

Speed: 28.0Mbps

Buffering issues, more lately than usual. Watching on high over HD does nothing.

Avatar image for radiocage
#78 Posted by radiocage (499 posts) -

Same stuff that was happening a few weeks ago last time I posted in this thread. I've pretty much been unable to watch any premium videos for a few weeks, which is kind of a bummer, since that's mostly what I come here for.

Date: Mon Aug 28 14:03:50 2017

DNS IP: 69.252.244.XX (US) (AS33491 Comcast Cable Communications, LLC)

Client IP: 73.72.XX.XX (US) (AS33491 Comcast Cable Communications, LLC)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Cookies: yes

Edge IP: 23.62.227.90 23.62.227.86

Latency: 16ms

Speed: 65.1Mbps <--- This is wrong, other speed tests give me 180.14 Mbps (speedtest.net), 180 Mbps (fast.com)

Avatar image for captainkeel
#79 Edited by captainkeel (21 posts) -

ID: 8Z6E9Z

Date: Tue Aug 29 01:58:50 2017

Client Date: Tue, 29 Aug 2017 01:58:47 GMT

DNS IP: 12.121.117.88 (US) (AS7018 AT&T Services, Inc.)

DNSv6 IP: 12.121.117.98 (US) (AS7018 AT&T Services, Inc.)

Edge IP: 23.78.220.224 23.78.220.220 (US) (AS20940 Akamai International B.V.)

Client IP: 108.75.62.73 (US) (AS7018 AT&T Services, Inc.)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Cookies: yes

Latency: 24ms

Speed: 15.2Mbps

Premium videos are still unwatchable for me. Buffering every 5-10s

Avatar image for radiocage
#80 Posted by radiocage (499 posts) -
Avatar image for sujay
#81 Edited by sujay (3 posts) -

ID: 7T6A7U

Date: Thu Aug 31 00:17:22 2017

DNS IP: 74.125.191.13 (US) (AS15169 Google Inc.)

Client IP: 209.30.156.* (US) (AS7018 AT&T Services, Inc.)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.113 Safari/537.36

Cookies: yes

Edge IP: 96.16.6.129 96.16.6.125

Latency: 17ms

Speed: 5.1Mbps

Avatar image for genpatton7
#83 Posted by genpatton7 (34 posts) -

ID: 8K4H3T

Date: Tue Aug 29 23:35:28 2017

DNS IP: 74.125.80.79 (US) (AS15169 Google Inc.)

Client IP: 73.241.238.144 (US) (AS33651 Comcast Cable Communications, LLC)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.59 Safari/537.36

Cookies: yes

Edge IP: 23.197.50.147 23.197.50.143

Latency: 11ms

Speed: 77.2Mbps

Avatar image for adamkerr
#84 Posted by AdamKerr (23 posts) -

ID: 4A4F9X

Date: Tue Aug 29 23:41:46 2017

DNS IP: 81.1.72.39 (GB) (AS9105 Tiscali UK Limited)

DNSv6 IP: 81.1.72.39 (GB) (AS9105 Tiscali UK Limited)

Client IP: 92.1.138.215 (GB) (AS43234 TalkTalk)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0

Cookies: yes

Edge IP: 88.221.87.154 88.221.87.150

Latency: 24ms

Speed: 16.1Mbps

Avatar image for guavazo
#85 Posted by Guavazo (1 posts) -

ID: 9H7U3U

Date: Wed Aug 30 04:23:03 2017

DNS IP: (US) (AS33651 Comcast Cable Communications, LLC)

Client IP: (US) (AS33651 Comcast Cable Communications, LLC)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.113 Safari/537.36

Cookies: yes

Edge IP: 23.6.199.131 23.6.199.127

Latency: 16ms

Speed: 93.1Mbps

Avatar image for nihilisticmonkey
#86 Edited by nihilisticmonkey (117 posts) -

ID: 7J2C3X

Date: Wed Aug 30 20:42:44 2017

DNS IP: 208.69.34.68 (GB) (AS36692 OpenDNS, LLC)

Client IP: I'm not giving you my IP. You can have my ISP's ASN though. (GB) (AS13037 Zen Internet Ltd)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/603.3.8 (KHTML, like Gecko) Version/10.1.2 Safari/603.3.8

Cookies: yes

Edge IP: 2.21.75.67 2.21.75.63

Latency: 34ms

Speed: 8.8Mbps

Every video on HD is just unplayable Constant stop/start. High videos work fine. My actual speed on any other speedtests is 60Mbps.

Premium is cheap enough, and I like the crew, but it's basically a donation at this point since the only content I can view is the free stuff on YouTube.

I hate to say it, but this is exactly how I'm feeling. I've been premium since day one, but I feel like I'm being sold a bill of goods here as far as my premium features go. Content is obvs the no1 reason to subscribe, but when my access to it is just compromised.... It doesn't feel great.
Avatar image for datajack
#87 Edited by Datajack (160 posts) -

ID: 6Z8P9W

Date: Thu Aug 31 05:28:56 2017

Client Date: Thu, 31 Aug 2017 05:28:56 GMT

DNS IP: xx.xx.xx.xx (US) (AS33660 Comcast Cable Communications, LLC)

Edge IP: 208.185.115.65 208.185.115.61 (US) (AS20940 Akamai International B.V.)

Client IP: xx.xx.xx.xx (US) (AS33651 Comcast Cable Communications, LLC)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.113 Safari/537.36

Cookies: yes

Latency: 78ms

Speed: 6.5Mbps

Tossing in my record of the recent experiences too. Heavy buffering, slow downloads (50+ min for a 6 gig Steal My Sunshine vid) and general wonkyness for at least 1-2 weeks, never experienced this bad in years of subscription. Something certainly went a bit fubar. Thanks for looking into it! (Comcast 150m down customer).

Avatar image for fish_face_mcgee
#88 Posted by Fish_Face_McGee (520 posts) -

@rorie:

Running into this problem as well here's my report from the link you gave:

ID: 8Z6R9U

Date: Sat Sep 2 15:59:54 2017

DNS IP: 69.252.244.129 (US) (AS33491 Comcast Cable Communications, LLC)

Client IP: X.X.X.X (US) (AS33491 Comcast Cable Communications, LLC)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36 Edge/15.15063

Cookies: yes

Edge IP: 23.215.105.81 23.215.105.77

Latency: 31ms

Speed: 26.0Mbps

Worth noting that on Fast.com/Speedtest.net, my download speed is 180Mbps down, so definitely seems the bottleneck is elsewhere. Thanks for looking into this!

Avatar image for pocky4th3win
#89 Posted by Pocky4Th3Win (157 posts) -

Very heavy buffering here. Impossible to watch any video on the site.

ID: 9A3D5B

Date: Mon Sep 4 21:27:37 2017

DNS IP: 69.241.23.198 (US) (AS13367 Comcast Cable Communications, LLC)

DNSv6 IP: 69.241.23.198 (US) (AS13367 Comcast Cable Communications, LLC)

Client IP: 66.41.48.222 (US) (AS13367 Comcast Cable Communications, LLC)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.113 Safari/537.36

Cookies: yes

Edge IP: 23.34.62.81 23.34.62.77

Latency: 10ms

Speed: 177.9Mbps

Avatar image for ggijoe
#90 Edited by ggijoe (1 posts) -

I can watch older archived premium content with no problems but all of the newer premium stuff I can't watch without heavy buffering.

ID: 2W7R2N

Date: Mon Sep 4 22:17:53 2017

DNS IP: 69.252.244.141 (US) (AS33491 Comcast Cable Communications, LLC)

DNSv6 IP: 69.252.244.141 (US) (AS33491 Comcast Cable Communications, LLC)

Client IP: 71.228.32.30 (US) (AS33491 Comcast Cable Communications, LLC)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0

Cookies: yes

Edge IP: 23.215.105.81 23.215.105.77

Latency: 24ms

Speed: 74.3Mbps

Avatar image for sneterz
#91 Posted by snetErz (134 posts) -

I am using gigablast internet from Cox, I typically get 900mb down and about the same upload on fast.com and speedtest.net.

ID: 7M7F3U

Date: Wed Sep 6 03:02:02 2017

DNS IP: 74.125.80.69 (US) (AS15169 Google Inc.)

Client IP: xx (US) (AS22773 Cox Communications Inc.)

Protocol: HTTP/1.1

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.105 Safari/537.36 Vivaldi/1.92.917.43

Cookies: yes

Edge IP: 72.195.165.32 72.195.165.28

Latency: 4ms

Speed: 325.7Mbps

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#92 Edited by Rorie (5881 posts) -

Just so you're all aware, Will has been/will be taking these reports upstairs to CBS and Akamai. Unfortunately from some of the reports it looks like a lot of these issues are probably more CBS-wide than just affecting GB itself (although I'm sure the length of our videos doesn't help all that much). In some ways that's good because hopefully other people in the CBS family are talking to Akamai about them. At any rate, hopefully we'll have some kind of word from someone about what specifically is causing this at some point soon-ish. In the meantime, the download option should hopefully work for some of you (and might open the Chrome video player as well, which may work better?) and switching from Streaming to Progressive in the video player options may also eliminate some buffering issues. Sorry if this has been affecting you for a while know; I'm sure it's super frustrating.

Staff
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#93 Posted by Bummlmitz (144 posts) -

This worked for me earlier today. Curiously, the server I was originally using was not on the list. Also, for non-video URLs, the entire site is fairly slow right now.

I finally had it with the constant buffering and followed this guide (I switched to a californian server). I also disabled hardware acceleration in my browser settings. I am happy to report, that I can now watch all videos without any problems. Subscription renewed.

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#94 Posted by ArtisanBreads (9107 posts) -

This has cropped up for me again but good to know it's being worked on.

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#95 Posted by elliotcm (113 posts) -

I've also been encountering this and it was horrendously bad today. I switched DNS over to a nearby server (it was resolving to something 80ms away which is.. far) and that worked once I switched back to the HTML version, it seemed to have no effect on the progressive (different endpoint?)

Anyway, I'm good for now.

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#96 Posted by elliotcm (113 posts) -

For those who might still be encountering this, I've found that `giantbomb-vh.akamaihd.net` resolves differently on my mac vs my PC, even on the same connection.

On my mac I get a nearby IP that works just fine, on my PC I get placed in US-West (I live in England).

Overriding the IP lookup for `giantbomb-vh.akamaihd.net` helped me out.

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#97 Posted by nihilisticmonkey (117 posts) -

@elliotcm said:

For those who might still be encountering this, I've found that `giantbomb-vh.akamaihd.net` resolves differently on my mac vs my PC, even on the same connection.

On my mac I get a nearby IP that works just fine, on my PC I get placed in US-West (I live in England).

Overriding the IP lookup for `giantbomb-vh.akamaihd.net` helped me out.

I've just tried this. I was resolving to a US IP address. I logged onto the LINX Looking Glass server (LINX is a UK Internet Exchange) and pinged giant bomb-vh.akamaihd.net to see what that resolved as. It resolves to a euro IP. I've now edited my Host File and I'll see what results I get. I wonder if this is an issue with people getting pushed to the wrong regions. Could be because I use OpenDNS, but that is a worldwide service....like millions of people round the world would use GoogleDNS. but don't get identified as US users.

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#98 Edited by Moron9000 (2 posts) -

I also still have this problem. Just trying to watch Murder Island tonight, buffering every three minutes. 90down. Spectrum.

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#99 Edited by Boosh (107 posts) -

Yep. Still happening. Since my last post, I've doubled my internet speed and replaced my router (unrelated to this giantbomb stuff), but the same problems remain.

Out of curiosity, I started pinging giantbomb-vh.akamaihd.net just to see and I was surprised to see so many dropped packets. Pinging the regular giantbomb.com address never missed a single one.

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Exhibit B:

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#100 Posted by flasaltine (2547 posts) -

@elliotcm said:

For those who might still be encountering this, I've found that `giantbomb-vh.akamaihd.net` resolves differently on my mac vs my PC, even on the same connection.

On my mac I get a nearby IP that works just fine, on my PC I get placed in US-West (I live in England).

Overriding the IP lookup for `giantbomb-vh.akamaihd.net` helped me out.

I've just tried this. I was resolving to a US IP address. I logged onto the LINX Looking Glass server (LINX is a UK Internet Exchange) and pinged giant bomb-vh.akamaihd.net to see what that resolved as. It resolves to a euro IP. I've now edited my Host File and I'll see what results I get. I wonder if this is an issue with people getting pushed to the wrong regions. Could be because I use OpenDNS, but that is a worldwide service....like millions of people round the world would use GoogleDNS. but don't get identified as US users.

I am seeing the same thing. Using my regular connection I get sent to an IP in the Netherlands. Once I VPN to an IP in California I get an IP from Massachusetts from Akamai. I now watch GB videos on a VPN and it is faster.