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#1 Edited by Poppduder (522 posts) -

I emailed support the other day, but I'm posting this here just to see if anyone else is having the same problem. I'm a monthly member and I get billed every month on the 9th. Looking at my CC statement, I was charged for this month's membership, but the site does not see me as a premium member. I'm not flipping out about it, switching to the new site has been completely painless for me other than with this specific thing. Has anyone else ran into this problem? Is there perhaps a work around to fix it myself (delete cookies/system32)? Also, looking at my avatar, do you see this silver dealie? I don't :( but I should :(

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#2 Posted by Poppduder (522 posts) -

Really not sure if it's supposed to take a while to hear back from support but this is kind of a bummer. Hope something gets resolved so I dont have to charge my CC again just to watch Blade Runner.

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#3 Posted by crusader8463 (14757 posts) -

That really sucks. It does some times take awhile to hear back from them and some times they get right back to you instantly. I guess it's all about how busy they are.

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#4 Posted by prontopup20 (43 posts) -

I signed up not too long ago and got immediate access to premium, so I don't know why it would take so long.

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#5 Posted by Winternet (8397 posts) -

This should be in Bug Reporting.

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#6 Posted by Poppduder (522 posts) -
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#7 Posted by Schmile (10 posts) -

Try emailing Dave, david.snider@cbsinteractive.com

He helped me with a similar issue.

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#8 Edited by Poppduder (522 posts) -

thanks, I dont really want to be a bother. I suppose its been a week with no contact from support so I'll give it a try.

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#9 Posted by rchen (183 posts) -

Hey paying customer,

PM myself and @idBloc, and we'll get back to you ASAP. Don't worry, you're not a bother at all!

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#10 Posted by idBloc (133 posts) -

Is it a recurring payment or you bought a new subscription?

Tips: logout and log back in it will refresh your subscription information (with the medal)

Still tweaking stuff so your subscription can be updated seamlessly