Do existing Premium subscribers not get the May discount?

Avatar image for jchivers
jchivers

3

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

My yearly Premium subscription ran out today and I renewed for another year, except I got charged the full $49.95 price and not the current discounted price of $35.

Is there a reason that I don't get the discount? Or could this be an error somehow?

Thanks!

Avatar image for confusedowl
confusedowl

1245

Forum Posts

453

Wiki Points

0

Followers

Reviews: 0

User Lists: 6

If your sub auto renews I don't think the discount will apply. Contact support and they'll help you.

Avatar image for jchivers
jchivers

3

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Yeah just contacted support (incredibly quick reply, amazing!) and they refunded me the difference, so all sorted. Cheers!

Avatar image for rorie
rorie

7887

Forum Posts

1502

Wiki Points

0

Followers

Reviews: 4

User Lists: 3

@jchivers said:

Yeah just contacted support (incredibly quick reply, amazing!) and they refunded me the difference, so all sorted. Cheers!

Yep, if anyone else runs into this unfortunately all renewals occur at the full price; it's just the way the payment processor works. But if you get in touch with me or support we can get you a refund as quick as we can.