Getting Ads as Premium Member on Safari

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deactivated-5dfc61a98bcce

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Problem Description

Banner, and video ads appear while using Safari as a premium member. Ads appear on Quick Looks as well as Premium Videos. No add-ons installed to web browser or system. System was reformatted through the network recovery as of 15th January 2016. Using a MacBook Pro Late 2012, running OS X El Capitan 10.11.3 and Safari 9.0.3. I've tested on my Windows 7 machine using Chrome with no issue, as well as my Ubuntu machine using Firefox with no issue.

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wcarle

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@decoyoctopusx: Can you try clearing your cookies and logging back in? That usually fixes it.

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deactivated-5dfc61a98bcce

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My Safari stays in my developer mode and clears everything every time I close. I tried it manually too, and it didn't work.

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mike

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I just logged in to my account on Safari, which I never use, and I'm not getting any ads at all while signed in. I'm not running any extensions or anything.

10.11.1 and Safari 9.0.1

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wcarle

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@decoyoctopusx: Can you try again now? I reset some things on your account, if you're still seeing ads can you post a screenshot of the ads you're seeing?

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deactivated-5dfc61a98bcce

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Yep everything appears to be working! Thanks!

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wcarle

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SuicideFLip

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I'm suddenly getting ads on my premium account as well. Just started this morning. Using Chrome and I tried clearing cookies but it didn't work.