Getting error message

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irishmike82

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Hi Rory. Can't play any premium videos as of today on firefox on my surface 2 laptop.

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rorie

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#2 rorie  Staff

Hi Rory. Can't play any premium videos as of today on firefox on my surface 2 laptop.

Hey, is this still an issue for you? I know I filed a bug for this but I'm not sure it was resolved or not. Sorry for the delay in getting back to you.

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everdred

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I'm having an issue viewing premium videos from the rss feeds. Audio rss works OK.

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rorie

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#4  Edited By rorie  Staff

@everdred said:

I'm having an issue viewing premium videos from the rss feeds. Audio rss works OK.

Are you getting an error message?

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everdred

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#5  Edited By everdred

@rorie: Getting the video error with Jeff talking saying video viewing couldn't be authenticated. Non premium videos in the same feed are working. Using player.fm's private rss feed feature with api key included.

Edit: If I use the RSS feed and view the. Mp4 file directly I get the same error message so it has nothing to do with the app.

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rorie

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#6 rorie  Staff

@everdred: email me at support at giantbomb.com and I can cc in an engineer or two to look into this for you.