Giant Bomb Staff,
I write this out of long term frustration, not of contempt or ill-will. I understand there are other threads regarding this subject, however I found that I must voice my opinion specifically. I apologize upfront if I come across as an under-appreciative d-bag, let alone a long winded one.
The streaming reliability and quality of Gianbomb.com is hot garbage. Live, or archived premium content, it's just barely functional. Low/High/HD. It doesn't matter. This isn't bitrate, it's just terrible reliability.
You know this; it's been discussed time over time in the forums. Poor Rorie and Wcarle, they get the brunt of it and the limited Eng staff; I get it, you can only do so much and I feel bad bringing it up yet again. Blame Akimai, blame CDN's, blame pixies in the internet tubes. But it only goes so far.
The paid service you provide is crap, notwithstanding the amazing content.
No, it's not a personal affection. You should know this is a commonplace issue across your viewership.
/start blah blah ha
For what it's worth personally, with 150Mbps down on Comcast, ~140 via Cat6 (DOCSIS3.1 TPLink router running OpenWrt, stock for 6 months prior), dropping to roughly ~120Mbps over wifi, via my PC, across 4 Android devices (all supporting >100mbps) of varying OS version and platform (stock, AOSP, Lineage), running Chrome, Firefox, a third party stream application such as the Giant Bomb Video Buddy, also an iOS device. I've tried different DNS's, even firing up a VPN. As well as stream and speed tests at friends homes with varying equipment/ISP's across the nation.
The result is the same: Constant buffering, or even completely unavailable service. HTML 5, progressive, low, hi, HD, mobile, it doesn't matter.
/end blah blah ha
There's a site refresh ongoing - how about content delivery refresh as well...?
Point is - Your streaming is crap, and I'm sorry to say it. How many ways can your members put it till you enact change, at least somehow?
Non-Premium content? ALWAYS watch on Youtube if available- avoid the hassle of GB's streaming. Why pay $50/year again aside from the loving faces I adore so much? You all dig up so much out of your resources - this one really matters!
I understand that some members have just fine experiences, though they are certainly in the minority even after personally asking among the viewers. Qualifying that as videos viewed/time watched/viewers data is certainly more difficult, but I feel safe in saying that the people, as do the forums speak to the fact that this is still an ongoing issue. Can I binge on you folks that I enjoy so much, on occasion? Sure. But more often than not, there's the damn spinny circle yet again, just as the video was getting good....
It pains me deeply, as a paid member and absolute fan of what you do for the industry. I respect the challenges, the struggle working with your overlords. I've worked in "IT" for over 10 years, I get it, as much as I may. But here we are, consumers, paying for "Premium Content", just as with any other online subscription service, yet we struggle to watch said content which we enjoy so much. I can download 10MBs (~10,000KB) from Steam, while watching Netflix AND Amazon video simultaneously (let alone download at >15MBps), yet cannot stream your content reliably any day or time of the week.
You cannot keep saying, "It's Akamai, it's being worked on". Point-blank. We pay for you to stay on top of this, to feed us. Help!
I don't mean to come across as accusatory, nor malevolent. Yet as a consumer, (the truth always starts after "but", right?) who spends hard earned dollars to be part of this fantastic community, could we at the least be allowed to enjoy the personalities, the fun and facts of the last vestige of great video game journalism that exists? We love you, I love you, as a lifelong faceless subscriber. Help us help you.
I do apologize for the rambling tirades of a first world problem, however, if the people do not speak, no action can occur. I don't expect anything in reply, however, we, your loving audience, are (trying to) watch.
A lifelong supporter and member